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Broken Arrow

    Customer Success Manager - Broken Arrow, United States - inTulsa

    inTulsa
    inTulsa Broken Arrow, United States

    4 weeks ago

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    Description

    We are a well-funded SaaS start-up in the compliance management, certification, and licensing space looking for an amazing Customer Success Manager (CSM) to join our growing team. This position can be done fully remote, with a preference for candidates in Central and Eastern time zones. A comfortable, quiet working environment is required.

    Responsibilities:

    • Onboard new customers and maintain a world-class experience for existing customers.
    • Act as a primary point of contact for customers, building trusted relationships to maximize retention and product adoption.
    • Engage in regular, proactive outreach to customers in all stages of their journey - from initial onboarding to growth & expansion and through retention & renewal.
    • Work closely with cross-functional teams to ensure an exceptional customer experience.
    • Configure platforms for customers and explain how our platform's functionality can support their business needs.
    • Manage multiple projects simultaneously and prioritize tasks to ensure timely delivery.

    Requirements:

    • Bachelor's degree and 3-8 years of experience in B2B customer-facing role such as Customer Success or Account Management
    • Excellent multitasking and project management skills
    • Well-organized, with high attention to detail, and ability to prioritize work
    • Confident, high energy, self-motivated and a true team player
    • Possess strong phone, written, and verbal communication skills with excellent presentation skills
    • Experience working with senior and executive-level customer contacts
    • Demonstrated ability and desire to work and excel in a fast-paced environment

    About Certemy:

    Certemy is the first instantly configurable SaaS automation platform for professional certification, licensing, and compliance management. Our platform automates certification, licensing, and compliance management programs for professional boards, associations, and employers of credentialed professionals. We help these customers become more efficient, transparent, and agile while reducing IT costs. Unlike custom solutions that are expensive to implement and change, Certemy enables rapid implementation and continuous change at an affordable price.

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