- Acts as the face of the SWPFS department and the liaison between Social Workers, SMH staff and Patients/Families while delivering excellent customer service. Maintains a professional atmosphere while assisting callers from the high-volume two-line SWPFS ACD phone and walk-in visitors.
- Utilizes sound decision making, triages calls and visitors to assist the caller/visitor, and/or determines the appropriate clinician referral (i.e. nurse, social worker, financial counselor, manager, etc.) Establishes the urgency of the situation and executes necessary action (i.e. transfer the caller, page a clinician, answer question, direct patients to another office, etc.) Follows up when necessary to ensure patient's and family's needs are being met in a timely manner. Coordinates Social Work Daily On-Call System and staff absences to ensure patients are directed to the appropriate staff member. Escalates issues to Directors/Managers when necessary. Determines when Public Safety urgently needs to be alerted in emergency situations.
- Responsible for the security and distribution of program resources (i.e. bus passes, gift cards, food vouchers). Accurately maintains distribution logs for each resource. Inventories and orders Medicaid, Pediatric and General bus passes. Confirms patient/family eligibility for program resources. Distributes resources to patients and families. Determines the distribution of service recovery resources and escalates issues to Directors/Managers when necessary.
- Responsible for inventorying and maintaining Social Worker resource files. Serves as back-up for the Psychiatry Social Work Secretary IV and Social Work Administrative Assistant who support Social Work Associate Directors.
- Participates in peer interviews to recruit administrative staff and management team members.
- Maintains the workroom, bulletin boards, mailboxes, waiting rooms, office equipment and conference room. Maintains departmental policies and procedures, emergency manuals and MSDS sheets. Works with Facilities and Environmental Services to coordinate repairs and maintain cleanliness in the SWPFS Main Reception Area. Ensure standards meet the Joint Commission Environmental of Care standards.
- High School Diploma or equivalent required
- or equivalent combination of education and experience required
- Careers
- Sign In
- New User
-
Office Clerk III
4 days ago
Town of Irondequoit Rochester, United StatesOrder#: NY1498890 · Office Clerk III · JOB SUMMARY: In this customer service role, you'll be at the forefront of our town's administrative engine, handling essential tasks that keep our community running smoothly. From managing vital records to assisting residents with inquiries, ...
-
Receptionist Clerk III
3 weeks ago
University of Rochester Rochester, United StatesPOSITION SUMMARY: · Acts as principal liaison between visitors and an administrative office of a department. Provides direction and assistance, requiring thorough knowledge of departmental organization and procedures. Coordinates work of clerical staff, training new employees, sc ...
-
Receptionist Clerk III
3 weeks ago
University of Rochester Rochester, United StatesPOSITION SUMMARY: · Acts as principal liaison between visitors and an administrative office of a department. Provides direction and assistance, requiring thorough knowledge of departmental organization and procedures. Coordinates work of clerical staff, training new employees, sc ...
-
Receptionist Clerk III
3 weeks ago
The University of Rochester Rochester, United StatesActs as principal liaison between visitors and an administrative office of a department. Provides direction and assistance, requiring thorough knowledge of departmental organization and procedures. Coordinates work of clerical staff, training new emp Receptionist, Clerk, Administ ...
-
Clerk III w/Typing
2 weeks ago
Rochester Housing Authority Rochester, United StatesDISTINGUISHING FEATURES OF THE CLASS: This is a clerical position which involves the performance of a wide variety of activities within well-defined procedures. Individuals assigned to this class are given detailed oral and/or written instructions for new or more complex assignme ...
-
Clerk III/Typing/Part-Time/Library
2 weeks ago
City of Rochester, New York Rochester, United States Part timeClerk III/Typing/Part-Time/Library · Print ) · Apply · Clerk III/Typing/Part-Time/Library · Salary · $ $21.35 Hourly · Location · 115 South Avenue Rochester, NY · Job Type · Part-Time · Job Number · 24HH1067PLA17 · Department · Rochester Public Library · Bureau · Central Library ...
-
Clerk III/Typing/Part-Time/Library
3 weeks ago
City of Rochester, NY Rochester, United States Part timeSalary: $ $21.35 Hourly · Location : 115 South Avenue Rochester, NY · Job Type: Part-Time · Job Number: 24HH1067PLA17 · Department: Rochester Public Library · Bureau: Central Library · Opening Date: 04/25/2024 · Closing Date: 5/8/2024 11:59 PM Eastern · General Descriptio ...
-
General Clerk III
2 weeks ago
UIC Alaska Batavia, United StatesOverview · GENERAL CLERK III (ICE-NY : · Bowhead seeks a General Clerk III to provide support on a temporary basis (Not to exceed 90 days) for the Document Management Support Services to the Office of Principal Legal Advisor (OPLA). OPLA requires case management support and adm ...
-
Medicaid / Business Support Coordinator 2023/24
2 weeks ago
EAST IRONDEQUOIT CENTRAL SCHOOL DISTRICT Rochester, United StatesThere is an immediate opening for a Medicaid / Business Support Coordinator in the Pupil Personnel Services (PPS) Department of the East Irondequoit Central School District. A Civil Service title of Office Clerk III, School Secretary, or Office Account Clerk or eligible for Offic ...
-
referral clerk/interpreter
2 weeks ago
Anthony L. Jordan Health Rochester, United StatesJob Type · Full-time · Description · The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped ...
-
accounting clerk
2 weeks ago
Anthony Jordan Health Corp Rochester, United StatesACCOUNTING CLERK · ROCHESTER, NY ) Finance · Apply · Job Type · Full-time · Description · The health services that became theAnthony L Jordan Health Corporation ) (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Center ...
-
Medicaid / Business Support Coordinator 2023/24
2 weeks ago
Ithaca City School District Irondequoit, United StatesThere is an immediate opening for a Medicaid / Business Support Coordinator in the Pupil Personnel Services (PPS) Department of the East Irondequoit Central School District. A Civil Service title of Office Clerk III, School Secretary, or Office Account Clerk or eligible for Offic ...
-
CTE- CLERICAL SUPPORT- Per Diem, 12 months/yr
3 weeks ago
Monroe 2-Orleans BOCES Spencerport, United StatesTo perform duties as assigned under the direction of the CTE Assistant Principals/Supervisors or a specified designee. · TYPICAL DUTIES: · + Responsible for greeting visitors/students and answering phones. · + Provides clerical support including scheduling appointments, typing, c ...
-
Receiver Shipper 2nd Shift
1 week ago
Gorbel Victor, United States:Receives materials and verifies that materials received are as ordered. Compares information with bills of lading, invoices, orders or other records. Routes incoming items within the company as directed. Maintains related records. Prepare shipments of finished products by skiddi ...
Receptionist Clerk III - Rochester, United States - University of Rochester
Description
GENERAL PURPOSE:
The receptionist provides excellent customer service utilizing the ICARE values to present a professional, friendly atmosphere for the patients, family, and staff that present to the Social Work and Patient & Family Services (SWPFS) Main Reception Desk.
With great latitude, the receptionist:
gathers precise information; triages patient/family/visitor/staff requests/needs; utilizes independent judgment; troubleshoots; follows through; and accurately records data while adhering to departmental policies.
The receptionist also is responsible for administrative duties in support of SWPFS and trains/mentors the SWPFS Receptionist coverage team.RESPONSIBILITIES:
Precisely and accurately:
collects all necessary information to assist SMH staff and Patients and Families; utilizes E-Record to investigate and gather information; prioritizes competing requests; defuses escalating situations; and utilizes a high degree of independent judgement to assess patient/family/staff needs.
a) Copying; b) Faxing; c) Tubing materials; d) Typing documents; e) Updating and developing spreadsheets; f) Inventorying and ordering office supplies; g) Sorting and distributing mail; h) Coordinating and tracking PDQ Courier Service; i) Scheduling meetings and conference rooms; and j) Updating department staff lists.
QUALIFICATIONS:
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University's mission to Learn, Discover, Heal, Create - and Make the World Ever Better.
In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law.
This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
How To Apply
All applicants must apply online.
_EOE Minorities/Females/Protected Veterans/Disabled_
Pay Range
Pay Range:
$ $23.69 Hourly
_The referenced pay range represents the minimum and maximum compensation for this job.
Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
_Apply for Job
Location: Strong Memorial Hospital
Full/Part Time: Full-Time
Opening: