Director of Operations - Everett, United States - Cocoon House

Cocoon House Everett, United States

1 week ago

Description

At Cocoon House, we empower young people, families, and communities in Snohomish County to break the cycle of homelessness through outreach, housing, and prevention.

As an integral part of the Agency Leadership team, the Director of Operations will analyze operations, identify areas of improvement, assist with overall strategies and drive them towards execution.

The position works closely with the Executive Leadership team and will be responsible for oversight in these core areas of function:
Leasing and Property Management, Agency Operations, Facilities, IT, and Social Enterprise.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Director of Operations Duties & Responsibilities
Full-Time | On-site in Everett

Wages:
$75,000 - $85,000 DOE

Leasing and Property Management

Provides oversight and supervision of the Leasing and Operations Manager.

Oversite of high-quality Property Management including posting for openings, leasing process, tenant complaints, lease enforcement, building inspections, database requirements (including Yardi and WBARS) and ongoing property maintenance.

Ensure Landlord Tenant laws, Fair Housing Laws, and capital funding requirements are met and maintained in partnership with the services team.

Agency Operations

Responsible for Agency insurance including:
obtaining coverage, submitting and managing all claims and ensuring adequate coverage is upheld.
Responsible for applying for and maintaining location Business Licenses as required.
Provide positive leadership when there are neighbor concerns and complaints and conduct neighborhood meetings as needed.

Oversees the operational onboarding and training of all employees at Cocoon House including the assignment of keys, FOBS, access to agency vehicles and security system.

Support the work of the Training Manager to meet agency and funding requirements.
Ensures all service agreements and contracts are maintained.

Facilities and Fleet

Ensure agency facilities and vehicles are safely maintained according to legal and contractual obligations.

Ensure all building system and service contracts are followed through on including UMC, Commercial Fire, Sonitrol, Fire Inspections, Elevator Inspections and Maintenance.

Ensure resources are available to make timely repairs and updates.

Information Technology (IT)

Provides oversite and supervision to the Network and Systems Administrator and the IT work done by the Administrator.
Promote a culture of high-level customer service that is provided to staff experiencing IT issues.
Work closely with IT vendors and support in maintaining those partnerships.
Conduct an analysis of the gaps and opportunities of the IT department and infrastructure.
Partner with Training and Compliance Manager to conduct agency wide training.
Ensure safety procedures and data recovery plans are maintained.

Social Enterprise

Assist the CPO and CEO in the development of a business plan for a social enterprise at Cocoon House.
Collaborate with Cocoon House Youth Board and Agency Leadership to incorporate youth voice and leadership into the project.
Research, schedule, and facilitate social enterprise meetings.
Gather, collect, research and track all information related to project.

Benefits:
Medical, Dental, and Vision health options with employer contribution
403(b) retirement plan with agency match
21 days PTO accrual in first year
10 agency-recognized holidays
Multilingual pay differential opportunities

Paid training & testing:
CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

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