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Director of Operations
3 weeks ago
Tutti Quanti, LLC Bellevue, United StatesOur client, a growing real estate investment firm specializing in private lending through the origination of short-term real estate loans, is seeking a highly organized and process-oriented Director of Operations to elevatetheir team and contribute to the Company's rapid growth. ...
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Director, Operations
3 weeks ago
100-SFDC Inc. Bellevue, United StatesInc's Candidate Privacy Notice contains more details about the handling and use of the personal data of job applicants. · For more information about our website privacy practices, please see our Privacy Statement. · To get the best candidate experience, please consider applying f ...
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Division Operations Director
1 week ago
Bellevue Community College Bellevue, United StatesPosition Summary · The Division Operations Director provides support for the delivery of instruction and student success by leading and managing the Health Sciences, Education and Wellness Institute's (HSEWI) support operations, operating budgets and supervising division staff. · ...
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Marketing Operations Director
3 weeks ago
Siteimprove Bellevue, United StatesAre you passionate about driving change and fostering growth? Are you a detail-oriented individual with a drive for excellence? If so, we have an exciting opportunity for you Siteimprove is seeking a dynamic Marketing Operations Director to lead the charge in building our marketi ...
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Marketing Operations Director
1 day ago
Siteimprove Bellevue, United StatesAre you passionate about driving change and fostering growth? Are you a detail-oriented individual with a drive for excellence? If so, we have an exciting opportunity for you Siteimprove is seeking a dynamic Marketing Operations Director to lead the charge in building our marketi ...
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RN Director of Operations
1 week ago
Amedisys Holding, LLC Bellevue, United StatesAmedisys Holding, LLC · RN Director of Operations · Bellevue , · Washington · Apply Now · OverviewShift: Full Time DaysAre you a highly skilled and compassionate registered nurse (RN) looking for a rewarding career in homecare as a director of operations? If so, we invite yo ...
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Director of Payment Operations
15 hours ago
Zenoti Bellevue, United States Full time· Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, invent ...
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Director of Operations
3 weeks ago
Echodyne Corp Kirkland, United StatesRadar Reinvented. · Echodyne offers the world's first compact solid-state true beam-steering radar for a wide range of industries and applications. Our high-performance radars work in all weather and are designed for autonomous vehicles, uncrewed aircraft & drones, and security ...
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Director of Operations
1 week ago
Sammamish Presbyterian Church Kirkland, United StatesJob Description · Job DescriptionSalary: $42,500-$49,000 DOE · Summary: This position supports the mission and vision of SPC by leading the day to day church operations and working to align the church's priorities and vision with its resources. · The primary responsibilities for ...
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Director of Operations
2 weeks ago
Sammamish Presbyterian Church Kirkland, United StatesJob Description · Job Description Salary: $42,500-$49,000 DOE · Summary: · This position supports the mission and vision of SPC by leading the day to day church operations and working to align the church's priorities and vision with its resources. · The primary responsibilitie ...
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Director of Operations
1 week ago
Sammamish Presbyterian Church Kirkland, United StatesJob Description · Job Description Salary: $42,500-$49,000 DOE · Summary: · This position supports the mission and vision of SPC by leading the day to day church operations and working to align the church's priorities and vision with its resources. · The primary responsibilitie ...
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Regional Director of Clinical Operations
3 weeks ago
Regency Pacific Bellevue, United StatesRegional Director of Clinical Operations(RDCO)- Washington/Oregon - Assisted Living · Workscollaboratively with facility teams and other regional members to ensure thedelivery of quality care and regulatory compliance. · Youwill: · Acts as the primary resource for training,moni ...
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Regional Director of Clinical Operations
3 weeks ago
Regency Pacific Bellevue, United StatesRegional Director of Clinical Operations(RDCO)- Washington/Oregon - Assisted Living · Workscollaboratively with facility teams and other regional members to ensure thedelivery of quality care and regulatory compliance. · Youwill: Acts as the primary resource for training,moni ...
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Director of Operations
2 weeks ago
ASTI PDX LLC Seattle, United StatesJob Description · Job DescriptionOur Seattle Office is opening and we are looking for a Director of Operations to lead our new team in the Seattle market This is an exciting leadership opportunity that will provide overall direction and guidance to business operations with the ob ...
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Director of Operations
3 weeks ago
Gecko Hospitality Seattle, United StatesDiscover Your Next Adventure as Director of Operations - West Coast Operations Experience the pinnacle of excellence in the realm of culinary mastery with our esteemed private, multi-brand global Quick Service and Full-Service restaurant organization Operations, Director, Operati ...
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Director of Operations
14 hours ago
Food Lifeline Seattle, United StatesJob Description · Job DescriptionWho We Are: · Food Lifeline believes that hunger doesn't have to happen, and our mission is to feed people experiencing hunger today and work to end hunger for tomorrow. We're currently hiring a Director of Operations to focus on all activities in ...
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Director of Operations
3 days ago
Gecko Hospitality Seattle, United StatesJob Description · Job Description · Discover Your Next Adventure as Director of Operations - West Coast Operations · Experience the pinnacle of excellence in the realm of culinary mastery with our esteemed private, multi-brand global Quick Service and Full-Service restaurant o ...
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Director of Operations
3 weeks ago
ASTI PDX LLC Seattle, United StatesJob DescriptionJob Description · Our Seattle Office is opening and we are looking for a Director of Operations to lead our new team in the Seattle market This is an exciting leadership opportunity that will provide overall direction and guidance to business operations with the o ...
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Director of Operations
3 weeks ago
Pinto Employment - Logistics and Supply Chain Jobs Seattle, United StatesAIR CARGO POWERHOUSE looking for a Director to manage multiple sites from Washington to California. · This high-visibility role works with Executive team and local managers to ensure the safety, efficiency, · growth, and profitability of all facilities throughout the West Coast ...
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Director, IT Operations
5 days ago
LendingTree Seattle, United States*PLEASE NOTE: · Candidates must be located in Denver or Seattle in order to be considered for this role. · We · offer a hybrid 3-2 work schedule at our Denver and Seattle offices -- (Three days in the office, two days of teleworking) to accommodate the need for flexibility. · ...
Director, Operations - Bellevue, United States - Salesforce
Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Operations
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
We are seeking a shown and strategic Director of the CIC Sev-1 team to lead a team of Escalation Managers who drive Sev-1 critical issues for our customers and partners from an incident command perspective across all Salesforce clouds.
This position will lead a highly visible and motivated team who will interact extensively with not only the CIC team, but also Support, T&P (Technology and Products) and field leaders across the entire globe.
The Director will guide their team of ICs and People Managers on customer Sev-1s, help collaborate with T&P on highly critical issues, and also join customer bridges as needed.
Should be able to partner and drive cross cloud collaboration as well. This individual would be expected to nurture and drive High performance Culture.The ideal candidate should possess either extensive Technical Support leadership or Escalation Management experience, preferably supporting global clients in a cloud or software environment as well as key customer events.
The Director is expected to be independent, self-motivated, always upleveling, proactive, results-oriented and able to define and provide a high level of customer satisfaction through the delivery of world-class technical support services.
Knowledge of Salesforce Core or Marketing Cloud, experience working on prevention and self help is preferred.Experience/Skills Required:
Ability to effectively work with tight schedules and a fast paced environment
Minimum of years leading technical support or incident command related professionals
Experience with support tools and phone systems
Excellent written and verbal communication skills
Ability to successfully communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product Management
Ability to understand and advance issues efficiently and appropriately
Demonstrate strong work ethic and sophisticated organizational skills
Ability to develop and deliver creative business solutions for complex problems
Ability to effectively work with tight schedules and a fast paced environment
Ability to attract, hire and retain impactful support professionals
Functional or technical application knowledge
Functional / Technical expertise to understand customer implementation of Salesforce technologies and drive the team to predict, prevent issues
Work hours - We are a 24x7 Support Hub, the candidate hence needs to be ready to work in any shift available and be ready to change shifts based on business requirements from time to time
Detailed Role & Responsibilities
Embody Salesforce values and provide outstanding leadership
Lead Support teams to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines
Set team goals in alignment with Global CIC objectives. Assist direct reports in the definition and attainment of individual goals
Ensure that direct reports have the resources, information, and processes vital to deliver effective technical solutions to our customers
Ensure the delivery of high-quality incident command and soft-skills training for direct reports
Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals
Hire and coach best-in-class talent and lead performance that allows someone to do the best work of their career and ensures career growth opportunities
Optimally represent the CIC department on cross-organizational teams to deliver on organizational objectives
Lead workflows and schedules for direct reports and ensure adequate workload coverage
Deliver regular reports that provide qualitative and quantitative descriptions of business performance
Run key processes including FAQ analysis, case reviews, and customer feedback analysis
Develop and maintain Support procedures and policies.
Advocate for customers and define ways to continually contribute to the customer experience
Serve as a mentor, knowledge resource, and critical issue point for support agents ; Build credibility and trust within the support group
Flexible to work on weekend (not necessarily Saturday and Sunday) shifts as per Business Needs
Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/CIC leadership
We are a matrix organization and hence needs to have the ability to work with other leaders across the globe
Needs to have an analytical bent of mind with excellent operational skills
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces.
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at and explore our company benefits atSalesforce is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.Salesforce welcomes all.
For Washington-based roles, the base salary hiring range for this position is $174,800 to $253,600.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits.
More details about our company benefits can be found at the following link:
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