Senior Customer Success Manager at Affinity in Remote - Cherry Hill, United States - Affinity Inc

Description

Senior Customer Success Manager at Affinity in Remote

What will I be doing? Own Affinity's growing customer base; build a strategy to manage the engagement and success of our clients Become a product champion Develop best practices to share across clients helping them best leverage Affinity's full functionality Interface closely with sales, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and have a direct impact on the product roadmap Drive engagement and establish strong relationships with our clients Develop an understanding of our client's goals and work to help them reach a high level of satisfaction with the product Qualifications Required You have at least 5 years of prior experience as a Customer Success Manager or Relationship Manager at an enterprise SaaS company-owned renewals & up-sells You're a wonderful communicator and have great time-management skills You're hard-working, responsive, and willing to get your hands dirty You are or want to be an expert at..

distilling and prioritizing feedback You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success & advocacy team You love paying attention to detail Bonus points for Having relevant industry experience in the CRM / Finance space What you'll enjoy at Affinity We live our values as playmakers who are obsessed with learning, care personally about our colleagues and clients, are radically open-minded, and take pride in everything we do.

Health Care coverage and flexible personal & sick days.

We want our team to be happy and healthy :
) We provide an annual budget for you to spend on education and offer a comprehensive L&D program - after all, one of our core values is that we're #obsessedwithlearning We support our employee's overall health and well-being and reimburse monthly for things such as; Transportation, Home Internet, Meals, and Wellness memberships/equipment. Virtual team building and socials. Keeping people connected is essential.


Salary Range:
$80K $100KMinimum Qualification
Account ManagementEstimated Salary:
$20 to $28 per hour based on qualifications

What will I be doing? Own Affinity's growing customer base; build a strategy to manage the engagement and success of our clients Become a product champion Develop best practices to share across clients helping them best leverage Affinity's full functionality Interface closely with sales, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and have a direct impact on the product roadmap Drive engagement and establish strong relationships with our clients Develop an understanding of our client's goals and work to help them reach a high level of satisfaction with the product Qualifications Required You have at least 5 years of prior experience as a Customer Success Manager or Relationship Manager at an enterprise SaaS company-owned renewals & up-sells You're a wonderful communicator and have great time-management skills You're hard-working, responsive, and willing to get your hands dirty You are or want to be an expert at..

distilling and prioritizing feedback You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success & advocacy team You love paying attention to detail Bonus points for Having relevant industry experience in the CRM / Finance space What you'll enjoy at Affinity We live our values as playmakers who are obsessed with learning, care personally about our colleagues and clients, are radically open-minded, and take pride in everything we do.

Health Care coverage and flexible personal & sick days.

We want our team to be happy and healthy :
) We provide an annual budget for you to spend on education and offer a comprehensive L&D program - after all, one of our core values is that we're #obsessedwithlearning We support our employee's overall health and well-being and reimburse monthly for things such as; Transportation, Home Internet, Meals, and Wellness memberships/equipment. Virtual team building and socials. Keeping people connected is essential.


Salary Range:
$80K $100KMinimum Qualification
Account ManagementEstimated Salary:
$20 to $28 per hour based on qualifications

What will I be doing? Own Affinity's growing customer base; build a strategy to manage the engagement and success of our clients Become a product champion Develop best practices to share across clients helping them best leverage Affinity's full functionality Interface closely with sales, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and have a direct impact on the product roadmap Drive engagement and establish strong relationships with our clients Develop an understanding of our client's goals and work to help them reach a high level of satisfaction with the product Qualifications Required You have at least 5 years of prior experience as a Customer Success Manager or Relationship Manager at an enterprise SaaS company-owned renewals & up-sells You're a wonderful communicator and have great time-management skills You're hard-working, responsive, and willing to get your hands dirty You are or want to be an expert at..

distilling and prioritizing feedback You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success & advocacy team You love paying attention to detail Bonus points for Having relevant industry experience in the CRM / Finance space What you'll enjoy at Affinity We live our values as playmakers who are obsessed with learning, care personally about our colleagues and clients, are radically open-minded, and take pride in everything we do.

Health Care coverage and flexible personal & sick days.

We want our team to be happy and healthy :

) We provide an annual budget for you to spend on education and offer a comprehensive L&D program - after all, one of our core values is that we're #obsessedwithlearning We support our employee's overall health and well-being and reimburse monthly for things such as; Transportation, Home Internet, Meals, and Wellness memberships/equipment. Virtual team building and socials. Keeping people connected is essential.


Salary Range:
$80K $100K
Minimum Qualification

Account ManagementEstimated Salary:
$20 to $28 per hour based on qualifications

Company information

Affinity's patented technology structures and analyzes millions of data points across emails, calendars, and third-party sources to offer users the tools they need to automatically manage their most valuable relationships, prioritize important connections, and discover untapped opportunities.

Affinity uses artificial intelligence to analyze relationship strength and illuminate the best paths to warm introductions.

The platform also offers a holistic view of users' networks in a centralized, automatically updated database without any manual upkeep.

Founded in 2014, Affinity is headquartered in San Francisco, California.

Affinity has raised $120M to date and is backed by leading investors including Menlo Ventures, Advance Venture Partners, 8VC and MassMutual Ventures.

It has over 1,800 customers in 70 countries, including venture capital firms such as Bain Capital Ventures and Kleiner Perkins, private equity firms such as SoftBank Group, investment bankers such as Woodside Capital Partners, financial services firms such as Fidelity Investments, real estate companies such as Tishman Speyer, insurers such as American Family Insurance and enterprises such as Nike, Qualcomm and Twilio.

Affinity has been named Fortune Magazine's Best Workplace, Inc. Magazine's Best Workplaces and editor's number one pick, the Data Breakthrough Award, BIG Innovation Award and others.
Business Intelligence, Software, Insurance, Information Technology, Enterprise Software, Financial Services, Marketing, Technology, Consulting, Marketing & Advertising

Company Specialties:
CRM, Relationship Intelligence , Pipeline Management, Contact Management, Lead Generation, Business Development, and Deal Management

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