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    Intake and Quality Assurance Coordinator - New York, United States - Informa

    Informa
    Informa New York, United States

    2 weeks ago

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    Description


    Job Description What we're looking for: Informa Engage is seeking a full-time Intake & Quality Assurance Coordinator for its Operations Team.

    Reporting to the Sr.

    Manager of Data Integrity, the Intake & Quality Assurance Coordinator will be a critical link between Informa Engage and the various Informa Business Units.

    This will be a highly visible role and a key contact to internal stakeholders, who will manage data quality assurance for incoming business, ensuring requirements for reporting and delivery are met.

    Additionally, the candidate will participate in cross-team collaboration for the creation, improvement, and maintenance of data intake procedures, as well as the creation of KPI reporting utilizing the data collected.


    Principal duties and responsibilities:
    Receive incoming business orders with a small team via a high-volume centralized email inbox. Uphold data accuracy and monitor team performance to ensure quality control. Verify business orders meet standard requirements and assign the work to delivery teams. Collaborate on developing incremental improvements to intake procedures to maximize efficiency.

    Assist with knowledge gathering to establish integrations with technology, liaising with the Operations' Data Enablement team, and other teams as necessary.

    Create reports that assist in visualizing key aspects of business intake (strong knowledge of Excel & Pivots, with willingness to learn PowerBI).

    Proactively troubleshoot issues and take lead on problem-solving. Ad-hoc reporting on an as-needed basis, including cross-training on Operation Team needs.
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