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    intake and quality assurance coordinator - New York, NY , USA, United States - Informa

    Informa
    Informa New York, NY , USA, United States

    4 weeks ago

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    Description
    Job Description


    What we're looking for:
    Informa Engage is seeking a full-time Intake & Quality Assurance Coordinator for its Operations Team. Reporting to the Sr.

    Manager of Data Integrity, the Intake & Quality Assurance Coordinator will be a critical link between Informa Engage and the various Informa Business Units.

    This will be a highly visible role and a key contact to internal stakeholders, who will manage data quality assurance for incoming business, ensuring requirements for reporting and delivery are met.

    Additionally, the candidate will participate in cross-team collaboration for the creation, improvement, and maintenance of data intake procedures, as well as the creation of KPI reporting utilizing the data collected.


    Principal duties and responsibilities:

    • Receive incoming business orders with a small team via a high-volume centralized email inbox.
    • Uphold data accuracy and monitor team performance to ensure quality control.
    • Verify business orders meet standard requirements and assign the work to delivery teams.
    • Collaborate on developing incremental improvements to intake procedures to maximize efficiency.
    • Assist with knowledge gathering to establish integrations with technology, liaising with the Operations' Data Enablement team, and other teams as necessary.
    • Create reports that assist in visualizing key aspects of business intake (strong knowledge of Excel & Pivots, with willingness to learn PowerBI).
    • Proactively troubleshoot issues and take lead on problem-solving.
    • Ad-hoc reporting on an as-needed basis, including cross-training on Operation Team needs.
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