Jobs
>
New York City

    Care Concierge, Evening Shifts - New York, United States - K Health

    K Health
    K Health New York, United States

    2 weeks ago

    Default job background
    Description
    Who we are:

    K Health is venture-backed, fast-growing startup with a mission to use the power of Artificial Intelligence (AI) to get everyone access to higher quality healthcare at more affordable costs. We're looking for mission driven individuals to join our team and help us eliminate healthcare inequalities to build a better and healthier future.

    Featured most recently in Forbes and Business Insider as a leading AI startup, K Health is a telehealth company that harnesses the power of technology to help provide the smartest digital healthcare platform to patients, hospital systems, and providers across the United States. Our AI powered application helps bring together the knowledge of thousands of doctors and anonymous medical data to provide the highest quality care to our patients. We offer a free symptom checker, 24/7 access to board-certified doctors, ability to refill prescriptions from your phone, and more. All within one application - no insurance or preauthorization required.

    K Health was founded in 2016, and has partnered with visionary and leading hospital systems and providers such as Cedars-Sinai, Mayo Clinic, and Elevance Health. Join us on our mission to help provide better healthcare for less.

    About the role:

    We are seeking a patient-first minded Care Concierge Agent to join our Clinic Team for overnight and evening shifts. The successful candidate will take a white glove approach to handling the needs of patients within the Clinic. This includes coordinating appointments, providing information about treatment options, handling support questions, and managing provider schedules to ensure the clinic operates smoothly to deliver high quality medicine. Please note, this role will have training for the first 1-2 months in office, 5 days in NYC, then will be more Hybrid friendly. These will be evening shifts that will take place sometime from 11am EST- 12am EST.

    Core Competencies:

    Hospitality: Care Concierge agents provide a warm and welcoming experience for both providers and patients, while being open and accommodating to new ideas and processes for continuous improvement. The ideal candidate will have a patient first mindset.

    Accountability: Care Concierge agents take responsibility for the patient and provider experience, follow through on commitments and hold themselves to delivering high-quality results.The ideal candidate will be able to work independently to contribute to the team's goals.

    Enterprising: Care Concierge agents demonstrate resourcefulness, initiative and drive to tackle their work energetically and with curiosity.The ideal candidate has a "get it done" attitude.

    Professionalism: Care Concierge creates a positive and productive work environment for themselves and others. They achieve this by communicating with clarity and conciseness, actively listening and responding timely to requests.The ideal candidate is responsible and takes their work seriously.

    Collaboration and Feedback: Care Concierge agents work effectively with others towards shared goals, value different opinions and perspectives, are willing to assist others when needed and are flexible and willing to adjust to changing circumstances. The ideal candidate works with their team to support the overall patient experience of the clinic.

    Key Responsibilities:

    Patient Experience Management
    • Develops close relationships with and serves as primary point of contact for patients
    • Onboards patients and validate insurance and IDs within department SLA requirements
    • Schedule appointments, follow-up visits and support the patient in navigating care outside of the virtual clinic
    • Maintain detailed records of patient interactions and progress to ensure accurate information across all systems
    • Communicate effectively and proactively with patients, providers and co-workers to facilitate care
    • Ability to build relationships with different types of people, including clients, organization members, and health care providers
    • Initiate outreach and missed appointment procedures
    • Maintain strict confidentiality in accordance with HIPAA policies
    Patient & Provider Product Support
    • Act as an expert on the Clinic App and related systems, processes and tools
    • Handle multi-channel patient communication based on the needs of the patient (phone, chat, SMS, email)
    • Monitor Provider schedule adherence and performance within department's SLAs
    • Troubleshoot and document technical issues for patient resolution
    • Act as a liaison between patients, clinical operations and healthcare providers while taking ownership of the patient experience
    Qualifications:
    • 1+Years in Healthcare/Hospitality experience
    • Team player in a small, supportive environment.
    • Ability to work with phone, chat, sms and email communication.
    • Empathetic, trustworthy, and passionate about patient care.
    • Organized and flexible: handle changing needs with ease.
    • Tech-savvy: troubleshoot and explain to patients.
    • Experience with Epic, Salesforce, G-Suite, Jira, and Slack
    • High school diploma (associate's/bachelor's in healthcare preferred).
    • This role is hourly, below compensation is the suggested annual gross pay.
    • In Office in NYC for Training (5 Days), then more remote friendly.
    Benefits & Perks:
    • Monthly social committees for company events
    • 18 vacation days, 5 sick days, and 2 personal days
    • 9 company holidays and 6 3-day weekends
    • Stock options for every full-time employee
    • Paid parental leave
    • 401k benefit
    • Commuter Benefits
    • Competitive health, dental, and vision insurance options
    Hourly Compensation:

    $45,000-$55,000 USD

    We offer competitive compensation packages based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.

    We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We're deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our users.

    We are committed to maintaining the integrity of our hiring process and ensuring a safe environment for all candidates. All communication for job offers from K Health will come from email addresses ending in K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.
  • Good Shepherd Services

    Receptionist- (Onsite- Evening Shift)

    4 days ago

    Good Shepherd Services New York, United States

    About Us: · Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year - and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every per ...

  • Christiana Care Health Systems

    Laboratory Receiving Clerk Evening Shift

    3 weeks ago

    Christiana Care Health Systems Newark, United States

    **PRIMARY FUNCTION**: · To perform pre and post analytical functions that support the testing of specimens received in the General Laboratory. · PRINCIPAL DUTIES AND RESPONSIBILITIES: · Processes and sorts laboratory specimens and request slips. Prints and properly affixes identi ...

  • NYU Langone

    Surgical Technologist-th6 Or-evening Shift

    1 day ago

    NYU Langone New York, United States

    **NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's h ...

  • NYU Langone

    Surgical Technologist-kp5 Or-evening Shift

    1 week ago

    NYU Langone New York, United States

    **NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's h ...

  • NYU Langone Health

    Central Sterile Technician-kpspd-evening Shift

    1 day ago

    NYU Langone Health New York, United States

    **NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's h ...

  • NYU Langone

    Visitor Screener- Th Lobby-evening Shift

    1 week ago

    NYU Langone New York, United States

    **NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's h ...

  • NYU Langone

    Central Sterile Technician-kpspd-evening Shift

    1 day ago

    NYU Langone New York, United States

    **NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's h ...

  • NYU Langone Health

    Visitor Screener- Th Lobby-evening Shift

    1 week ago

    NYU Langone Health New York, United States

    **NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's h ...

  • NYU Langone

    Registered Nurse, Ep Lab, Evening Shift

    6 days ago

    NYU Langone New York, United States

    **NYU Langone Health** is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's h ...

  • WellSpan Health Services

    Food Services Assistant-york Hospital-evening Shift

    3 days ago

    WellSpan Health Services York, United States

    Part time (24 hours biweekly) · Sunday, Monday and Tuesday 8pm - 12am closing Barista shift · Weekend and holiday rotation · Shift differential pay · Starting pay rate: $17.00/hr + pay for experience · **General Summary** · Performs a variety of routine duties related to the prep ...

  • Genie Healthcare

    LVN - Evening Shifts

    3 weeks ago

    Genie Healthcare York, PA, United States Temporary

    Genie Healthcare is seeking a LPN / LVN Long Term Care for a travel job in York, Pennsylvania. · Job Description & Requirements · ~ Specialty: Long Term Care · ~ Discipline: LPN / LVN · ~ Start Date: 05/28/2024 · ~ Duration: 13 weeks · ~40 hours per week · ~ Shift: 8 hours, ...

  • talent4health

    Radiographer - Evening Shift

    10 hours ago

    talent4health new york city, United States

    p>Talent4Health is seeking a travel Radiology Technologist for a travel job in New York, New York. Job Description & Requirements Specialty: Radiology Technologist · Discipline: Allied Health Professional · Start Date: 06/03/2024 · Duration: 8 weeks · 40 hours per week · Shift: 8 ...

  • Genie Healthcare

    LVN - Evening Shifts

    3 weeks ago

    Genie Healthcare York, PA, United States Temporary

    Genie Healthcare is seeking a LPN / LVN Long Term Care for a travel job in York, Pennsylvania. · Job Description & Requirements · ~ Specialty: Long Term Care · ~ Discipline: LPN / LVN · ~ Start Date: 05/28/2024 · ~ Duration: 13 weeks · ~40 hours per week · ~ Shift: 8 hours ...

  • Genie Healthcare

    LVN - Evening Shifts

    3 weeks ago

    Genie Healthcare New York, NY, United States

    Genie Healthcare is seeking a LPN/LVN Long Term Care for a travel job in Utica, New York. · Job Description & Requirements · ~ Specialty: Long Term Care · ~ Discipline: LPN/LVN · ~ Start Date: 05/20/2024 · ~ Duration: 13 weeks · ~40 hours per week · ~ Shift: 8 hours, evenin ...

  • Genie Healthcare

    LVN - Evening Shifts

    3 weeks ago

    Genie Healthcare York, PA, United States

    Genie Healthcare is seeking a LPN / LVN Long Term Care for a travel job in York, Pennsylvania. · Job Description & Requirements · ~ Specialty: Long Term Care · ~ Discipline: LPN / LVN · ~ Start Date: 05/28/2024 · ~ Duration: 13 weeks · ~40 hours per week · ~ Shift: 8 hours, ...

  • Talent4health

    Evening Shift RN

    1 week ago

    Talent4health New York, NY, United States

    Talent4Health is seeking a local contract nurse RN Skilled Nursing for a local contract nursing job in New York, New York. · Skilled Nursing · ~ Shift: 8 hours, evenings · ~ Employment Type: Local Contract · Shift: 3:30 PM-12:00 AM · A leader and innovator, offering comprehen ...

  • Talent4Health

    Evening Shift RN

    3 days ago

    Talent4Health New York, NY, United States

    Talent4Health is seeking a local contract nurse RN SICU - Surgical Intensive Care for a local contract nursing job in new york, New York. · Specialty: SICU - Surgical Intensive Care · ~ Shift: 12 hours, evenings · ~ Employment Type: Local Contract · ~ Insurance Benefits (Heal ...

  • SUNY Old Westbury

    Janitor - Evening Shift

    3 weeks ago

    SUNY Old Westbury Old Westbury, United States

    **Minimum Qualifications** · As per Civil Service Standards, applicants must be physically able to perform the tasks of the position and understand and carry out written and oral instructions. When required to operate a motor vehicle, applicant must possess and keep a valid New Y ...

  • Imperial Cleaning Company

    Cleaner -Evening shift

    4 days ago

    Imperial Cleaning Company New York, United States

    **Job Description** · Cleaner -Evening shift (Cleaner) Nassau County, NY, United States of America AddThis Sharing Buttons **Overview** · Over the last 25 years, Imperial Cleaning Company has established itself as a nationwide industry leader. With over 1,000 employees, last ye ...

  • Imperial Cleaning Company

    Cleaner - Evening Shift

    2 weeks ago

    Imperial Cleaning Company New York, United States

    **Job Description** · Cleaner - Evening Shift (Cleaner) NYC, NY, United States of America AddThis Sharing Buttons **Overview** · Over the last 25 years, Imperial Cleaning Company has established itself as a nationwide industry leader. With over 1,000 employees, last year alone ...