Desktop SupportHelp Desk Support Ticketing - Tampa, United States - Arthur Grand Technologies

Arthur Grand Technologies Tampa, United States

3 weeks ago

Description

Job Description

Arthur Grand Technologies is currently seeking a highly motivated and skilled Desktop Support for one of our clients

Role: Desktop Support

Location: Tampa, FL

Duration:Long Term Contract

The Support Specialist IT will be involved mainly in:

Incident management, Request management, Change management, Knowledge management and Access rights management
Second-tier support to local end users for PC and peripherals, office applications or mobile devices. Interacts with other service organizations to restore service and/or identify and correct core problem. Identifies, researches, and resolves technical problems to ensure a timely resolution as per SLA agreements.
Perform incident resolutions and request fulfilment and supports end users on a variety of issues
Follow-up of end-user hardware request process and order handling of hardware including coordinating delivery and collection
Service end-user requests at the IT Service Spot

Wanted profile:

Completes assignments without direct supervision and good team player
Experience with Microsoft Windows 10, MS Office products (2013 and later), DELL laptops, printers and peripherals
Familiarity with network concepts and experience in diagnosing and troubleshooting connectivity
Experience with an enterprise level ticketing system - ServiceNow experience is a plus

Activities include (but not limited to)

Treatment of tickets and requests from end-users for all Deskside related support
Handling end-user hardware request including coordination of, and delivery and pick-up
Deploy/return/retire equipment (laptops) in IT Equipment
RMA follow-up of defective hardware (Laptop, Smartphone, Conf. devices) with supplier
Handling mobile telephony related requests
Diagnosing and resolving issues at the IT Service Spot
Roll-out and coordination of the fleet replacement (laptop, desktop)

Thanks,

Afrah Faiza

Arthur Grand Technologies Inc

** Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)**

Qualifications:
Additional Information

All your information will be kept confidential according to EEO guidelines.

IT Help Desk Technician

1 week ago

Atlas Professional Services, Inc. Tampa, United States

**Title: Helpdesk Technician** · Helpdesk Technician's work directly with our clients, as well as other system engineers, to provide support on various support tickets to provide installation and support service for multiple customer networks. Primarily in-house support and respo ...
IT Specialist

2 weeks ago

Softrim LLC Tampa, United States

**Job Summary** · Softrim is a leading technology services provider with Managed IT and Low Voltage offerings. We have offices in Alpharetta GA, Raleigh NC, and Estero FL, with clients across the country. · **Responsibilities** · - Act as a liaison between users and remote Tier 2 ...
IT Help Desk Specialist

3 weeks ago

Suncoast Credit Union Tampa, United States

Overview: · **Pay Transparency**:$ $26.00 hourly _based on experience and credentials _ · **Location Type**: Hybrid, _a flexible work model blending in-office and remote working_ · **Position Type**:Full Time · **Schedule**:Monday through Friday, between the hours of 7:00 AM - 6: ...
Configuration Analyst

3 weeks ago

RACTSOL Corp Tampa, United States

**About us** · We are professional and agile. · Our work environment includes: · - Modern office setting · - Food provided · **Job Summary**: · We are seeking a skilled Configuration Analyst to join our team. The Configuration Analyst will be responsible for managing and maintain ...
Executive Assistant

2 weeks ago

Amalie Arena Tampa, United States

**Job Summary**: · The Executive Assistant will provide administrative support for the Chief Commercial Officer and Chief Venue Officer. This position will be responsible for all duties related to daily office administration, meeting scheduling and planning, travel coordination, ...
Customer Service Representative

2 weeks ago

Signode Tampa, United States

**About Signode**: · With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line pac ...
Cobol Developer

2 weeks ago

Wipro Limited Tampa, United States

Overview: · We keep growing And, have new opportunities on our Healthplan Services team. · **_ · Who we are:_** · Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on a ...
Technical Support Specialist

1 week ago

SAIC Tampa, United States

Job ID: · **Location**:TAMPA, FL, US · **Date Posted**: · **Category**:Information Technology · **Subcategory**:Technical Support · **Schedule**:Full-time · **Shift**:Day Job · **Travel**:Yes, 25 % of the Time · **Minimum Clearance Required**:None · **Clearance Level Must Be Ab ...
Desktop Support Administrator Ii

2 weeks ago

Syniverse Tampa, United States

Syniverse is the world's most connected company. Whether we're developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Whi ...
Customer Service Representative

3 weeks ago

Delta Millennium Inc Hillsborough, United States

_Customer Service Representative - Analog Film Photography_ · We're looking for a full-time Customer Service Representative for one of our Film Photography programs. The primary focus of the position will be processing incoming customer tickets through the Zendesk CRM platform. · ...
Truss Designer I

1 week ago

Fieldstone Architecture & Engineering Tampa, United States

**Fieldstone A&E - Creating Community** · Fieldstone A&E is an industry-leading company with deep roots in home building by providing everything needed for vertical construction, from single-family homes to clubhouses, commercial buildings and everything in between. You will feel ...
Middle School Administrative Assistant

3 weeks ago

Cambridge Christian School Inc Tampa, United States

**Title: Middle School Administrative Assistant** · **Reports to: Middle School Principal** · **Work Year: 12 months** · **Position Focus**:The Middle School Administrative Assistant will pursue and support the mission of Cambridge Christian School and partner with the middle sch ...
Administrative Assistant Ii

1 week ago

Southeastern Surveying and Mapping Tampa, United States

The Administrative Assistant is responsible for, but not limited to, answering all incoming calls, helping with research of projects, Attendance, Proposal Letter Review, Maintenance of records, opening all incoming mail, shipping all outgoing mail/packages, and Project Creation. ...
Bakery Clerk Part Time

2 weeks ago

BJ's Wholesale Club, Inc. Tampa, United States Part time

Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, _235_ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their ...
IT Service Desk Analyst

2 weeks ago

Site Tech Services Tampa, United States

**About us** · Site Tech Services is a Tampa based company that focuses on IT managed services. Our main customers are in the automotive retail sector, and in the small to medium sized office environments. We focus on selling solutions that include hardware, software, installatio ...
Technical Software Coordinator

3 weeks ago

Phoenix Industries Hillsborough, United States

About innomatec: · As an international company, we stand for innovation, machinery, and technology. We develop and manufacture customized, intelligent solutions in the field of functional and leak testing for well-known customers, including the automotive, medical technology, hou ...
Desktop Support

6 days ago

QUANTUM WORLD TELE SERVICES PRIVATE LIMITED Tampa, United States

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time · (3.) To adhere to quality standards, regulatory requirements and company policies · (4.) Work on value ...
Human Resources Coordinator

4 days ago

Horizon Group Tampa, FL, United States Freelance

**This is the position**: · As part of a three-person HR team, you will find the right apprentices for our three hotels in Munich and accompany them throughout their entire time with the company. · Are you looking for diverse tasks and a family-like work environment? Then take th ...
IT Help Desk Specialist

4 days ago

Suncoast Credit Union Tampa, United States

Overview: · **Compensation**:$ $26.00 hourly _based on experience and credentials _ · **Location Type**: Hybrid, _a flexible work model blending in-office and remote working_ · **Position Type**:Full Time · **Schedule**:Monday through Friday, between the hours of 7:00 AM - 6:00 P ...
IT Support Center Technician Tier 1

6 days ago

AVIT, LLC Tampa, United States

Job Description: · The IT Support Center Technician Level 1 will be responsible for providing first-level technical support to customers, resolving technical issues, and ensuring high-quality customer service. The technician will work as part of AVIT's technical support team and ...