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    Project Lead - Portland, United States - RxBenefits

    RxBenefits
    RxBenefits Portland, United States

    1 week ago

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    Description


    If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

    Full Time

    AL, US
    23 days ago

    Requisition ID: 1615


    The Project Lead is a highly detailed project expert responsible for the success of new client implementations and benefit changes for existing clients.

    The Project Lead manages a variety of complex client set-up requirements, is an expert communicator, ensures that project plans are followed consistently/accurately and holds others accountable to very high standards and metrics.

    The Project Lead is the ultimate client-facing role within RxBenefits' operational functions. They are responsible for organizing, communicating, and outreach to our Employee Benefit Consultants (EBCs) and clients.

    The Project Lead will be responsible for project execution and managing a successful workflow on behalf of a new or existing client.


    Job Responsibilities Include:
    Oversee multiple client projects simultaneously while ensuring all project plans are timely and accurately documented
    Project focus includes but is not limited to: new client implementations, medical vendor changes, eligibility vendor changes, TPA changes, PBM to PBM transitions, and other complex client requests
    Ensure all client projects are delivered on time
    Actively communicates to internal/external stakeholders including project status updates, active and potential risk, and outstanding deliverables
    Ensure resource availability and allocation
    Schedule and participate in client and vendor calls as needed
    Develop an outstanding relationship with clients and Employee Benefit Consultants that is founded in trust and project execution
    Proactively reviews existing project workflows and communicates process improvement opportunities
    Utilize project management expertise, combined with RxBenefits product knowledge, to ensure client/EBC intent is accurately captured and implemented
    Develop and maintain active lines of communication with Account Management, Business Development, other internal departments and all stakeholders throughout the client project life cycle, including status of reports on project milestones, scope changes, risks and actions
    Track and log defined tasks and deliverables within Clarizen
    Appropriately support the risk management team and the Client Command Center process
    Meet KPI goals as defined by Operations leadership and department

    Required Skills/Experience Include:
    Bachelor's degree preferred and 3+ years of benefit implementation or project management experience
    Proven success in a client facing position is desired
    Strong facilitation skills that will drive the project outcome to exceed customer expectations
    Experience with project management software desired
    Exceptional partner in collaboration with others
    Process minded individual who understands the importance of following a consistent process to maximize efficiency & quality
    Solid organizational skills including time management, attention to detail, and ability to manage multiple competing priorities effectively
    Demonstrated ability to address and manage conflict
    Sense of urgency necessary to meet goals, objectives, and deadlines
    Excellent interpersonal and human relations skills; able to work collaboratively with people at all levels of the organization
    Excellent written, verbal and presentation skills; able to communicate technical concepts to non-technical personnel
    A passion for learning and a willingness for taking on new challenges
    Ability to make both routine and difficult decisions in a fast-paced, high stress environment

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