Jobs
>
Toledo

    Director of Customer Support and Sales - City of Industry, United States - Ardmore Home Design

    Ardmore Home Design
    Ardmore Home Design City of Industry, United States

    1 week ago

    Default job background
    Description

    Job Description

    Job Description

    About the Company

    Ardmore Home Design (AHD), founded in 2008, is a privately-owned, fast-paced, entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell and distribute luxury home décor to interior designers as well as boutique/luxury retailers globally. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials); Pigeon & Poodle (home and bath accessories); Blue Pheasant (handcrafted tabletop products) and Thucassi (artisanal candles and fragrances).

    About the Role

    Reporting to the Chief Operating Officer, the Director of Customer Support and Sales is responsible for ensuring our customer experience is best-in-class. We seek to elevate the client support experience through efficient, professional, helpful and timely communication. This leader manages a team of Account Managers, Customer Service associates and has strong cross-functional relationships with Operations and Sales leaders. With a focus on continuous improvement, the ideal individual will drive operational efficiency and collaborate cross-functionally to align customer support strategies with overall business objectives.

    Responsibilities

    · Create and implement strategic initiatives to continue to push our customer service to higher heights, helping the customer however and whenever they need assistance.

    · Lead and oversee a team of account managers and customer service representatives, providing guidance, support, and mentorship to ensure the achievement of individual and team goals.

    · Develop and implement strategic plans to foster strong client relationships, enhance customer satisfaction, and drive revenue growth.

    · Collaborate cross-functionally with sales, marketing, and product teams to align account management strategies with overall business objectives and market trends.

    · Develop and maintain a structured, new hire training program and provide continuous learning opportunities for incumbent staff members.

    · Manage productivity (through reviewing invoicing, sales to invoicing rations, canceled order rates, etc.) and set performance standards to meet company client service goals.

    · Partner with Technology partners on system needs and sales data to support service initiatives.

    · Train and coach employees to develop communications skills in the areas of email exchanges, conflict resolution, brand sales and presentation, etc.) in order to achieve high performance.

    · Work with the Marketing staff on customer feedback regarding various tools (catalog, website, tear sheets, care cards, etc.)

    · Respond professionally to escalated service inquiries with customers and sales reps and provide effective resolution.

    · Partner with the management team to align the customer service team policies and systems with the company's objectives.

    · Develop and implement procedures pertinent to the effective and efficient operation of the Customer Service Department.

    · Monitors programs and procedures to ensure on-time delivery and customer satisfaction.

    · Maintains in-depth working knowledge of Ardmore Home Design systems and processes.

    · Measures team performance and makes employment decisions with the support of HR.

    · Provides feedback to the company regarding service failures or customer concerns.

    · Provides feedback to Operations team to ensure all customers have accurate and timely information on order status and/or changes.

    · Works continually towards self-development to stay current on customer service, sales and supervisory procedures & practices.

    · Assists Customer Service Representatives, Account Managers, Sales Reps/Dealers to troubleshoot orders which require special handling.

    · Acts as a resource in resolving customer issues brought to the Department by utilizing excellent Ardmore Home Design process knowledge and strong negotiations/sales skills.

    · Performs other related duties as assigned.

    · Some travel is required.

    Qualifications

    · Exceptional verbal and written communication skills, adept at conveying complex ideas clearly and professionally.

    · Strong interpersonal skills with a strong focus on delivering outstanding customer service, fostering positive relationships, and resolving inquiries effectively.

    · Proven experience in leading teams of account managers, customer service representatives, or other related roles.

    · Excellent organizational abilities coupled with strong attention to detail.

    · Adept problem-solving capabilities, proficient in identifying and addressing challenges proactively.

    · Demonstrated leadership acumen, capable of effectively supervising teams, providing guidance, and inspiring peak performance.

    · A customer-centric mindset and a passion for delivering outstanding service and building long-term relationships with clients.

    · Proficient with Microsoft Office Suite or related software.

    Education and Experience:

    · A Bachelor's degree required.

    · At least five years of management experience in a wholesale/retail environment is required.

    Why AHD?

    We believe every employee should be rewarded fairly for a job well done As an AHD employee, you will enjoy comprehensive healthcare coverage including medical, vision and dental care. Your financial well-being will be supported through our 401(k) retirement investment plan. Moreover, we offer a challenging & rewarding professional work environment.

    The AHD total package includes:

    · Medical

    · Dental

    · Vision

    · 401(k) Retirement with up to 6% employer contributions

    · Paid Vacation Time

    · Paid Holidays

    · Consistent work/life balance

    · No weekends and for wholesale distribution business (no manufacturing)

    · Relaxed and collaborative work environment

    · Up to 6% 401k employer contributions

    · Amazing benefits and wellness programs

    · Training and career development opportunities

    Compensation:

    Starting annual salary: $170,000-180,000. Exact compensation may vary based on skills, experience, and location.

    Company DescriptionArdmore Home Design (AHD), founded in 2008, is a privately-owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell and distribute luxury home décor to interior designers as well as boutique/luxury retailers globally. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials); Pigeon & Poodle (home and bath accessories); Blue Pheasant (handcrafted tabletop products) and Thucassi (artisanal candles and fragrances).

    Company Description

    Ardmore Home Design (AHD), founded in 2008, is a privately-owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell and distribute luxury home décor to interior designers as well as boutique/luxury retailers globally. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials); Pigeon & Poodle (home and bath accessories); Blue Pheasant (handcrafted tabletop products) and Thucassi (artisanal candles and fragrances).
  • BlueWave Solutions

    Technical Sales Support

    1 week ago

    BlueWave Solutions Toledo, United States

    About CalPlus GmbH: · CalPlus is one of the top technical distributors in the field of testing and measurement technology and calibration systems in Germany. · As an authorized sales partner of leading manufacturers such as Fluke, Tektronix, and Hioki, we have experienced dynamic ...

  • Cascade Enterprises

    Employee (m/f/d) in Sales Support

    2 weeks ago

    Cascade Enterprises North Industry, OH, United States Freelance

    **Sales Representative Heppenheim**: · Are you looking for a dynamic company in a family-like environment? · Then Richter+Frenzel is the right place for you · With over 4,500 dedicated and motivated employees at around 180 locations, the Richter+Frenzel Group has been very succes ...

  • Fastenal

    Pre-Sales Support

    1 week ago

    Fastenal Toledo, United States

    Job Description Sales Support 3044 Jeep Pkwy, Toledo, OH 43610 OH087 Full-time Shift(s): MON TUE WED THU FRI 6:00pm - 2:00am OVERVIEW: Working as Full-time Sales Support, you must have a strong interest in sales and enjoy working in a fast paced challenging environment. This is a ...

  • Apex Solutions

    Sales Support Specialist

    1 week ago

    Apex Solutions Tecumseh, United States

    About the Company · We are an internationally active company with headquarters in Münster/Westf. and additional locations in Bielefeld, Fort Pierce, FL (USA) and Pune (India). We are part of the ERICON group of companies and develop, manufacture, and distribute measurement and co ...

  • Ardmore Home Design, Inc.

    Director of Customer Support and Sales

    1 day ago

    Ardmore Home Design, Inc. City of Industry, United States

    About the Company · Ardmore Home Design (AHD), founded in 2008, is a privately-owned, fast-paced, entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell and distribute luxury home décor to interior des ...

  • Aramark Uniform Services

    Route Sales Support Driver

    4 days ago

    Aramark Uniform Services Toledo, United States

    Aramark Uniform Services is now Vestis Visit to learn more. · Location: 5120 Advantage Dr Toledo, OH 43612, USA · Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry.From designing ...

  • Aramark Uniform Services

    Route Sales Support Driver

    1 week ago

    Aramark Uniform Services Toledo, United States

    ** Route Sales Support Driver - Toledo, OH** · **Job Category****:** In Unit-Service-Rte Suppt **Requisition Number****:** ROUTE014548 Showing 1 location **Job Details** · **Description** · Overview: · The Route Sales Support Driver builds solid, positive working relationship ...

  • NovaTech Solutions

    Employee (m/f/d) Sales Support and Sales Research

    1 week ago

    NovaTech Solutions Sylvania, United States

    Geiger brings together people who share a great passion for what they do. · Location: Sonthofen · Start date: Immediately · Position: Specialist · Working hours: Full-time · Unit: High and civil engineering · Responsibilities at Geiger · Supporting the branch/department managemen ...

  • Aramark

    Route Sales Support Driver

    5 days ago

    Aramark Toledo, United States Full time

    Vestis Uniforms and Workplace Supplies provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, Vestis works with local and national clients to create and maintain ...

  • Best Formulations

    Head of Customer Operations

    1 week ago

    Best Formulations Industry, United States

    Best Formulations LLC., a diversified nutraceutical company headquartered in City of Industry, California, is a contract manufacturer and private labeler of thousands of branded, high quality nutritional supplements including softgels, tablets, capsules, powders, and teas. · **Ab ...

  • Quinn Company

    Marketing Analyst

    19 hours ago

    Quinn Company Industry, United States

    Overview · : · As a Marketing Analyst, you'll collaborate closely with the Marketing team and the wider Sales organization to conduct in-depth analyses of marketing funnels and campaign performance. Your insights and recommendations will be pivotal in shaping our strategic approa ...

  • ABC Manufacturing

    Office Staff and E-commerce Associate

    4 days ago

    ABC Manufacturing Industry, United States

    Job Summary: · **Responsibilities**: · - Manage and update product listings on various e-commerce platforms · - Monitor and analyze online sales performance metrics · - Implement strategies to optimize website traffic and increase conversion rates · - Coordinate with marketing te ...

  • MT METAL TRADING

    Inside Sales Representative

    6 days ago

    MT METAL TRADING Industry, United States

    **Job Purpose**: · Provide direct sales and administrative support to the office. · **Essential Responsibility**: · - Assist with order processing, customer and partner requests, and develop creative and professional solutions based on different requirements of customers. · - Exp ...

  • Puente Hills Subaru

    Service Advisor

    1 week ago

    Puente Hills Subaru Industry, United States

    Puente Hills Subaru is one of the largest Subaru dealerships in California. Earning the trust of our customers, employees and community are what drives us to be better. We are determined to set the standards in our business for integrity and performance. To achieve this, we will ...

  • Sealed Air

    Territory Business Manager

    1 week ago

    Sealed Air Industry, United States

    SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. · SEE strives to foster a ...

  • Gopuff

    Retail Key Holder, City of Industry, #499

    1 week ago

    Gopuff Industry, United States

    BevMo by Gopuff is seeking a** Part Time Key Holder **for our Retail Operations team.This position is responsible for opening and closing the store and performing other duties in the absence of management. A Key Holder will assist the store in periods of high volume and provide s ...

  • NewEgg

    Recruiting Coordinator/ HR

    2 days ago

    NewEgg Industry, United States

    Assists recruitment team with customized screening and initial contact of applicants to determine qualification and interest level. · - Provides support coordination of recruitment projects and related services to supervisors, hiring managers, recruitment team members, and others ...

  • LEE KUM KEE

    Account Manager

    19 hours ago

    LEE KUM KEE Industry, United States

    **ABOUT THE COMPANY** · Founded in 1888, Lee Kum Kee, a Hong Kong-based global food company, specializes in creating condiments and sauces that promote Chinese cuisine worldwide. With more than 200 products to choose from, Lee Kum Kee takes the mystery out of cooking authentic an ...

  • MSI Computer Corp

    E-tail Merchandising Associate

    2 days ago

    MSI Computer Corp Industry, United States

    **Company Overview**: · Micro-Star International (MSI) specializes in the design and manufacturing of motherboards, interface cards, and barebones. In the rapidly changing information technology industry, MSI has certainly become a vital link in the chain of leading-edge technolo ...

  • LEE KUM KEE

    Sales Coordinator

    1 week ago

    LEE KUM KEE Industry, United States

    **ABOUT THE COMPANY** · Founded in 1888, Lee Kum Kee, a Hong Kong-based global food company, specializes in creating condiments and sauces that promote Chinese cuisine worldwide. With more than 200 products to choose from, Lee Kum Kee takes the mystery out of cooking authentic an ...