Safety and Quality Manager - New York, United States - The Mount Sinai Health System

Description

FOR FUTURE OPPORTUNITIES

The Safety and Quality Manager is accountable for the incident investigation and reporting process, and identifying, assessing, reporting, educating and recommending solutions to quality improvement and risk management issues. This individual may also address educational, certification and competency issues for the staff, and coordinates JCAHO and other regulatory standards and related initiatives through interdisciplinary communication with leadership.

Duties and Responsibilities

1. Accountable for incident investigation and reporting, and recommendation of quality improvement and risk management issue solutions. S/he supports excellence in the delivery of patient care services, patient management, the unit and clinical service objectives and the goals of the organization.
2. Collaborates with leadership staff to ensure that the highest expectations of regulatory and professional standards are met. S/he provides support to clinical leadership in the development of interdisciplinary standards relevant to the department.
3. Maintains, reviews and updates all specialty policies in accordance with hospital, professional and regulatory standards.
4. Identifies, responds to and investigates potential and actual risk management issues. Reports significant events to the appropriate regulatory agency and internal hospital staff. Tracks corrective action plans to completion.
5. Collaborates with other disciplines to identify opportunities for improving patient outcomes, to reduce future risk and to enhance customer satisfaction.
6. Assesses staff educational needs and develops training programs to address their needs. Provides individual and group education programs to meet corrective action goals; if applicable to specific department role, may be responsible for staff members to be appropriately credentialed, competent and have completed required educational programs.
7. May assist in the development of new educational programs based on professional standards, performance improvement data and regulatory agency (i.e. JCAHO and the Department of Mental Hygiene) recommendations.
8. May participate in relevant process improvement committees.
9. Other related duties as assigned.

Education Requirements

Master's Degree required, preferably in a health science

Experience Requirements

3+ years' experience with a preferred minimum of 2 years in a clinical role and exposure to quality and safety management

Licensing and Certification Requirements

Current NYS clinical licensure in a relevant field (i.e., RN, NP, PA, Social Work, Mental Health Counselor, or related) is preferred.

General Skills and Competencies

Excellent written, verbal and interpersonal skills

Excellent organizational and decision-making skills

Demonstrated knowledge of quality management and/or Continuous Quality Improvement (CQI) principles and New York State Department of Mental Hygiene and JCAHO standards and regulations

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai's unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.
• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.
• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history

"About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism."

EOE Minorities/Women/Disabled/Veterans

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