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Hacienda Heights

    Relationship Banker - Hacienda Heights, United States - Bank of America

    Bank of America
    Bank of America Hacienda Heights, United States

    3 weeks ago

    Bank of America background
    Full time
    Description

    Job Description:

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

    One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

    Job Description:
    This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.

    Responsibilities:
    Executes the bank's risk culture and strives for operational excellence
    Builds relationships with clients to meet financial needs
    Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
    Grows business knowledge and network by partnering with experts in small business, lending, and investments
    Manages financial center traffic, appointments, and outbound calls effectively
    Drives the client experience
    Manages cash responsibilities

    Required Qualifications:
    Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
    Collaborates effectively to get things done, building and nurturing strong relationships.
    Displays passion, commitment and drive to deliver an experience that improves our clients financial lives.
    Is confident in identifying solutions for new and existing clients based on their needs.
    Communicates effectively and confidently, and is comfortable engaging all clients.
    Has the ability to learn and adapt to new information and technology platforms.
    Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).
    Applies strong critical thinking and problem-solving skills to meet clients needs.
    Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
    Efficiently manages time and capacity.
    Focuses on results, while acting in the best interest of the client.
    Can be flexible to work weekends and/or extended hours as needed.

    Bilingual Mandarin required

    Desired Qualifications:
    Experience in financial services and knowledge of financial services industry, products and solutions.
    One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
    Six months of cash handling experience.
    Bachelor s degree or business relevant associate degree such as business management, business administration, or finance.

    Skills:
    Adaptability
    Business Acumen
    Customer and Client Focus
    Oral Communications
    Problem Solving
    Account Management
    Client Experience Branding
    Client Management
    Client Solutions Advisory
    Relationship Building
    Business Development
    Pipeline Management
    Prospecting
    Referral Identification
    Referral Management

    Shift:1st shift (United States of America)

    Hours Per Week: 40

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