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    Product Owner - Charlotte, United States - SYSTEMTEC

    SYSTEMTEC
    SYSTEMTEC Charlotte, United States

    1 week ago

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    Description

    Product Manager (hybrid in Charlotte, NC)
    SYSTEMTEC is seeking a Product Manager for a contract opportunity in Charlotte, NC. You will be responsible for identifying and delivering business process improvement related to clients' benefits programs to enable cross-program enrollment, testing communication materials, and more.

    Requirements of theProduct Manager :

    • Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
    • Three plus years of professional experience using service design methods.
    • Able to translate problems into testable prototypes.
    • Experience working with community members, residents, or under resourced populations.
    • Ability to translate data and results into program and policy recommendations.
    • Drive the product development of a universal application tool to ease the process for residents applying to clients programs and resources.
    • Coordinate with colleagues across departments and disciplines to ensure alignment and integration of benefit policy and its impact into strategic and operational plans.
    • Maintain and update web content of programs working with the I&T team to integrate on clients standard platforms.
    • Simplify and harmonize application requirements.
    • Design and coordinate universal application questions and eligibility materials (including application redesign).
    • Promote interoperability of tool and data across partners bringing benefits to resident
    • Engage external experts, residents, employees, and other stakeholders during project delivery.
    • Work with the Clients departments to understand the need of residents and advocate for the end user by designing intuitive interactions and easy-to-use experiences.
    • Use human-centered design principles to design a digital service that meets residents where they are, in their primary language.
    • Conduct user experience testing across clients residents and community-based organizations, translate the testing results into actionable workplan items for prototyping and application enhancements.
    • Support residents and community partners in platform access issues including troubleshooting authentication.
    • Measure and report on the effectiveness in connecting under-resourced communities with clients programs.
    • Ensure effective outcome and indicator measuring tools are used for performance monitoring and communicating progress on the ideas the team generates to multiple stakeholders.
    • Report on disaggregated race, ethnics demographics to understand gaps in the service.
    • Ensure project is available via open-source documentation for other governments and organizations to leverage.
    • Build momentum for product via customized communications to key stakeholders.
    • Use process automation to simplify application processing within departments
    • Build pipeline of interested community-based organizations and partner programs.

    Responsibilities of theProduct Manager :

    • Work productively with partners external and internal to the organization.
    • Driven to develop creative, ambitious services to civic challenges.
    • Strong interpersonal and communication skills with a proven ability to manage diverse relationships and influence and build consensus across a broad range of backgrounds, organizational levels, and personalities
    • Experience in managing projects and tasks including segmenting work in an iterative manner to meet deliverable deadlines and deliver results.
    • Ability to understand and document project requirements and dependencies.
    • Ability to translate data and results into program and policy recommendations.
    • Ability to zoom in and out of a project to shift from focusing on small details to the larger system and the relationships between them.

    Work Location: Charlotte, NC (Hybrid, 2-3 days onsite)

    Compensation / Benefits: Full-Time Employment with SYSTEMTEC means a competitive salary + paid OT, PTO, holidays, health, dental, disability, and life coverage, 401K, tuition reimbursement and more.
    ***Please note: We are not currently able to hire candidates who reside or work in California, New York, or New Jersey. ***

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