- Lead a team of service desk analysts
- Develop service desk processes and procedures for managing, tracking, resolving and reporting service requests, issues and Tier 1 calls
- Provide phone and in-person support to users in all areas of Rev Mod solutions
- Serves as the initial point of contact for troubleshooting all Rev Mod related problems, including hardware/software, passwords and operational problems
- Manage problem ticket recording, update and and resolution
- Perform a triage of user questions and issues; Resolve issues with the support of the solution developers and business subject matter experts
- Support integrated testing of new functionality
- Data capture support for business users if applicable
- Support Business Process Reengineering capture of time and motion metrics if applicable
- Education: Bachelor's degree or equivalent
- Required
- Required
- Help desk support
- Analytical skills; ability to effectively analyze & resolve issues
- Strong documentation and communication skills
- Innovative, thinks out of the box
- Customer service experience
- Ability to obtain a security clearance; U.S. citizenship required
- Experience with DHS CBP is preferred
- Strong documentation and communication skills
- Financial management/accounting process background/education and/or experience (optional)
- Security Clearance Level: Able to achieve a Public Trust Background Investigation certification
- Location:
- Primarily Indianapolis based
- Occasional travel may be required
- Hybrid of remote and some on-site work (maximum once per week)
- US Citizenship Required
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
-
Help Desk Technician
1 week ago
General Dynamics Information Technology Indianapolis, United States Full timeContract requires US Citizenship. This role is hybrid and requires candidate to be local to the office. · Transform technology into opportunity as a Help Desk Technician II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT ...
-
IT Help Desk Technician
4 days ago
KOORSEN FIRE & SECURITY INC. Indianapolis, United StatesJob Description · Job DescriptionBecoming the leader in the fire and security industry takes talent—yours. We are looking for experienced IT Help Desk Technician in the Indianapolis, IN, area to join our best-of-the-best team as we drive the industry forward and pursue excellence ...
-
Help Desk Technician
3 weeks ago
Cordant Health Solutions Indianapolis, United States Full timeDescription · Position Summary: · This position oversees the help desk tickets and the issuing of new equipment. · The Help Desk Technician reports to Client Implementation Manager. · Essential Functions: · Provide hardware and software support - In an efficient and profession ...
-
Service Desk Technician
3 weeks ago
General Dynamics Indianapolis, United StatesResponsibilities for this Position · Location: USA IN Indianapolis Telecom Dr (INC007) · Full Part/Time: Full time · Job Req: RQ174697 · Type of Requisition: · Pipeline · Clearance Level Must Currently Possess: · Other · Clearance Level Must Be Able to Obtain: · None · Suitabilit ...
-
Service Desk Technician
3 weeks ago
General Dynamics Information Technology Indianapolis, United States Full timeThe contract requires US Citizenship. This is a hybrid role and candidate must be local to the area. · Transform technology into opportunity as a Help Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be ...
-
Hardware Service Desk Technician
1 week ago
Netfor, Inc. Indianapolis, United StatesJob Description · Job DescriptionPosition DescriptionSummarize the overall nature and scope of the position in a few sentences. This position will be fully in office at our Indianapolis field office located in Downtown Indianapolis and will be a temporary assignment for the next ...
-
Inpatient Dialysis Registered Nurse
1 week ago
Fresenius Medical Care Indianapolis, United States Full timePOSITION FEATURES:Training Provided · Previous Dialysis Experience not Required · RN will cover area hospitals in Indianapolis · Full-Time (40 hours per week) · Rotating weekly on-call · PURPOSE AND SCOPE: · The professional registered nurse Inpatient Services RN CAP 1 is an en ...
-
Inpatient Dialysis Registered Nurse
1 week ago
Fresenius Medical Care Indianapolis, United States Full timePOSITION FEATURES: · Training Provided · Night Shift 7:00pm-7:00am · Full-Time (40 hours per week) · Coverage for hospitals in Indy North · PURPOSE AND SCOPE: · The professional registered nurse Inpatient Services RN CAP 1 is an entry level designation into the Clinical Advanceme ...
-
Inpatient Dialysis Registered Nurse
1 week ago
Fresenius Medical Care Indianapolis, United States Full timePOSITION FEATURES: · Paid training in dialysis provided · Full-Time (40 hours per week) · Coverage for area hospitals in Carmel IN, and Indianapolis IN · PURPOSE AND SCOPE: · The professional registered nurse Inpatient Services RN CAP 1 is an entry level designation into the Clin ...
-
Inpatient Dialysis RN
6 days ago
Fresenius Medical Care Indianapolis, United States Full timePOSITION FEATURES: · Paid training in dialysis provided · Full-Time (40 hours per week) · Coverage for area hospitals in Carmel IN, Indianapolis IN · PURPOSE AND SCOPE: · The professional registered nurse Inpatient Services RN CAP 1 is an entry level designation into the Clinical ...
-
Mitigation Water Technician
2 weeks ago
Midwest Remediation Indianapolis, United StatesJob Description · Job DescriptionDescription:Reports To: Mitigation Manager · Job Summary: Assistant Water Technicians are responsible for executing the tasks delegated to them by their Lead Technician or Senior Technician. This could include but is not limited to upkeeping clean ...
-
Area Float Outpatient Registered Nurse
1 week ago
Fresenius Medical Care Fishers, United States Full timePOSITION FEATURES: · 12 week paid training in dialysis provided · Full-time (40 hours per week) · 12+ months RN experience preferred · Clinic hours: Mon-Sat 6:00am-6:00pm · Clinic address: 2480 North Meridian Street Indianapolis, IN 46208 · PURPOSE AND SCOPE: · The professional ...
-
Help Desk Specialist
2 weeks ago
Integrated Resources, Inc ( IRI ) Indianapolis, United StatesRole: IT Technician · Location: Indianapolis, IN · Job type: 6 months on W2 Contract · Job Description: · Responsibilities: · Technicians will be the "face of IT", working directly with Client's resources to address computer issues, questions and concerns. Technicians will p ...
-
Mitigation Water Technician
2 weeks ago
Midwest Remediation Indianapolis, United StatesJob Description · Job DescriptionDescription:Reports To: Mitigation Manager · Job Summary: Assistant Water Technicians are responsible for executing the tasks delegated to them by their Lead Technician or Senior Technician. This could include but is not limited to upkeeping clean ...
-
Floor Technician-South
3 weeks ago
Community Health Network Indianapolis, United StatesJoin Community · Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means gettin ...
-
IT Technician
1 week ago
Joulé Indianapolis, United StatesJob Title: IT Technician · Location: Indianapolis (On-Site) · Type: Contract 6 months with possible extension · Shift: M-F 8-5 · Pay $25.88/hour · Must Haves: High School Diploma/GED. Qualified candidates must be legally authorized to be employed in the United States. · Comple ...
-
IT Technician
2 weeks ago
Joulé Indianapolis, United StatesJob Title: IT Technician · Location: Indianapolis (On-Site) · Type: Contract 6 months with possible extension · Shift: M-F 8-5 · Pay $25.88/hour · Must Haves: High School Diploma/GED. Qualified candidates must be legally authorized to be employed in the United States. Lilly doe ...
-
Veterinary Practice Supervisor
2 weeks ago
Animal Dermatology Group Inc Indianapolis, United StatesJob Description · Job DescriptionAnimal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 40 primary practice locations and numerous sate ...
-
Auto Glass Installation Technician Trainee
3 weeks ago
Safelite AutoGlass Indianapolis, United StatesDoes this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have ...
-
Veterinary Practice Supervisor
3 weeks ago
Animal Dermatology Group Inc Indianapolis, United StatesJob Description · Job DescriptionAnimal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 40 primary practice locations and numerous sate ...
Service Desk Technician - Indianapolis, United States - NES Associates
Description
Type of Requisition:
Pipeline
Clearance Level Must Currently Possess:
Other
Clearance Level Must Be Able to Obtain:
None
Suitability:
Public Trust/Other Required:
MBI (T2)
Job Family:
Help Desk
Job Qualifications:
Skills:
Communication, Group Problem Solving, Management Reporting, People Management, Problem Resolution
Certifications:
Experience:
10 + years of related experience
US Citizenship Required:
Yes
Job Description:
The contract requires US Citizenship. This is a hybrid role and candidate must be local to the area.
Transform technology into opportunity as a Help Desk Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
CBP's Revenue Modernization (Rev Mod) program manages the automation and centralization of the collection and administration of duties, taxes and fees.
Transitioning these manual transactions to electronic means will result in more secure, accurate and efficient processing, and will enable CBP Officers and other non-uniform personnel engaged in these transactions at the Ports of Entry to focus on enforcement and facilitation of legitimate trade and travel.
The Rev Mod program includes multiple projects which are focused on various solutions.HOW A HELP DESK MANAGER WILL MAKE AN IMPACT
WHAT YOU'LL NEED TO SUCCEED:
Experience:
10 or more years supporting technology solutions (i.e. hands-on experience)
Skills:
GDIT IS YOUR PLACE:
Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Hybrid
Work Location:
USA IN Indianapolis
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT.A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S.
government, defense and intelligence community.Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.
We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development.Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.
From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
