Help Desk Technician - Indianapolis, United States - General Dynamics Information Technology

General Dynamics Information Technology Indianapolis, United States

1 month ago

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General Dynamics Information Technology background

Full time

Description

Contract requires US Citizenship. This role is hybrid and requires candidate to be local to the office.

Transform technology into opportunity as a Help Desk Technician II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

CBP's Revenue Modernization (Rev Mod) program manages the automation and centralization of the collection and administration of duties, taxes and fees. CBP collects approximately $45 billion annually, including $1.5 billion collected via individual, manual transactions. Transitioning these manual transactions to electronic means will result in more secure, accurate and efficient processing, and will enable CBP Officers and other non-uniform personnel engaged in these transactions at the Ports of Entry to focus on enforcement and facilitation of legitimate trade and travel. The Rev Mod program includes multiple projects which are focused on various solutions.

HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT

● Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software

Provide phone and in-person support to users in all areas of Rev Mod solutions

Serves as the initial point of contact for troubleshooting all Rev Mod related problems, including hardware/software, passwords and operational problems

Manage problem ticket recording, update and and resolution

Perform a triage of user questions and issues; Resolve issues with the support of the solution developers and business subject matter experts

Execute integrated testing of new functionality

Data capture support for business users if applicable

Support Business Process Reengineering capture of time and motion metrics if applicable

WHAT YOU'LL NEED TO SUCCEED:

● Education: High School Diploma/GED, Bachelor's degree or equivalent
● Required Experience: 2 or more years supporting technology solutions (i.e. hands-on experience)
● Required Technical Skills:

Help desk support

Analytical skills; ability to effectively analyze & resolve issues

Innovative, thinks out of the box

Customer service experience

Ability to obtain a security clearance; U.S. citizenship required

Experience with DHS CBP is preferred

Strong documentation and communication skills

● Security Clearance Level: Ability to achieve a Public Trust Background Investigation
● Location, Hybrid

GDIT IS YOUR PLACE:
● K with company match
�� Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

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