Help Desk Specialist - Indianapolis, United States - Integrated Resources, Inc ( IRI )

Integrated Resources, Inc ( IRI ) Indianapolis, United States

3 weeks ago

Description

Role: IT Support Technician

Location: Indianapolis, IN

Job type: 6-month W2 Contract

Job Description:

Technicians will work directly with clients to address computer issues, improving digital user experience and ensuring uninterrupted service.
Primary point of contact for hardware, operating systems, and enterprise applications.
Rotating between 3 Indianapolis sites.

Responsibilities:

Bring high learning agility and customer service skills to understand critical business processes.
Troubleshoot technical issues and drive change to enhance user experience.
Knowledge in computer hardware, software, network setup, and data privacy principles.
Excellent communication skills to partner with teams and customers.
Basic understanding of multiple operating systems.
IT Technician certification is a plus.

The Workforce Productivity Services team seeks an IT Support Technician proficient in Windows and Macs.

Qualifications:

High School Diploma/GED.
Completed Apple Certifications: CompTIA A+ and Apple Certified Support Professional.
Completed Microsoft 365 Fundamentals Certification.
Previous Help desk and Customer Service experience.

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