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    Program Specialist IV - Lubbock, United States - Texas Department of Aging & Disability Services

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    Job Description:



    Join the vibrant team at the Texas Health and Human Services Commission (HHSC) in the role of Community Partner Program Specialist IV District Support Lead.

    Within the Access and Eligibility Services (AES) Community Access Division, our goal is to connect Texans with crucial services like nutritious food, healthcare, and financial aid.

    We are looking for a highly motivated, compassionate, and dedicated individual who is eager to make a difference in the lives of vulnerable Texas citizens by providing essential services such as food, medical care, and cash assistance. If you resonate with this mission, we invite you to be part of our dynamic team in an innovative and high-performance environment.

    The Community Partner Program District Support Lead (DSL) operates under general supervision, with room for initiative and independent judgment. Reporting to the District Supervisor, the DSL supports Community Support Specialists, collaborates with various stakeholders, and promotes awareness of CPP programs.

    Responsibilities include providing support to CSS, expertise in HHSC benefits programs like Medicaid, CHIP, and SNAP, offering consultative services, sharing best practices, and engaging with community partners. The role involves team support, partner recruitment, stakeholder coordination, program development, training delivery, and more.

    The DSL works both independently and as part of a team across multiple office locations statewide. Community engagement and partner support may require flexible hours, and travel within the region is expected.

    Joining the Community Partner Program offers numerous benefits to employees. Besides being eligible for the Federal Public Service Loan Forgiveness Program, we provide comprehensive health benefits, retirement plans, and more under the Employees Retirement System of Texas.

    If you are seeking a purposeful career and a supportive work environment, this opportunity is perfect for you.


    Essential Job Functions:

    Program Support and Training (30%):
    - Providing ongoing support, training, and technical assistance
    - Conducting stakeholder meetings, program updates, and training sessions
    - Representing HHSC at external events and workshops

    Partnership Recruitment and Retention (25%):
    - Assessing and engaging organizations in the region
    - Recruiting new Community Partners and maintaining records
    - Assisting with onboarding activities for new partners

    Data Collection, Assessment/Evaluation, and Program Development (20%):
    - Documenting program activities using designated databases
    - Participating in evaluation and quality improvement initiatives
    - Analyzing data and providing recommendations for improvement

    Supervisory Support (15%):
    - Assisting in the management and training of staff
    - Acting as a point of contact in the absence of the Supervisor

    Performs Other Duties as Assigned (10%):
    - Supporting disaster response or Continuity of Operations activities

    Knowledge Skills Abilities:
    • - Familiarity with HIPAA and privacy laws
    • - Understanding of HHSC Community Partner Program
    • - Knowledge of various benefit programs
    • - Strong communication and coordination skills
    • - Effective problem-solving and program administration abilities
    • - Proficiency in using common software applications
    • - Valid driver's license and ability to travel as needed

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