Customer Service Representative - Cerritos, United States - Southern Glazer's Wine and Spirits, LLC

Southern Glazer's Wine and Spirits, LLC Cerritos, United States

6 days ago

Full time

Description

****Job Description****

Answer external and internal customer calls through the call center.

Process/enter orders

Credit Review

Manage Commits (Slsreps, DM, DPU, COD, etc)

Process/enter pick-ups

Telephone payments

Review aging reports for assigned Teams

Communicate with the Sales force, Customers and A/R regarding account status

Review & resolve outstanding service charges

Proficiency on use of tools need to perform the job, including but not limited to:

+ Sapphire

+ EDI

+ Microsoft Excel

+ Microsoft Outlook

+ Microsoft Word

+ DocView

+ RIC

+ Contact Center

+ Proof / SWO

+ Telephone payment system

+ Velocitor

+ CS360

+ Other emerging technology as added by SGWS

Back-up other Customer Service Representatives

Special projects

Other duties as assigned

Perform job in accordance with Company and Departmental Policies & Procedures

****Job Requirements****

Desire to help and service all customers

Ability to refocus and work under pressure while providing a high level of service

Ability to resolve concerns posed by the customer effectively and efficiently (first call resolution)

Adhere and enforce ABC regulation and SGWS Policies

Adhere to SGWS time and attendance policy

****Required Skills/Experience****

Basic mathematical skills including calculating percentages and discounts for customers Capable of solving a variety of customer service problems and supporting a range of personalities and customer types

High School Diploma

1-2 years of customer service experience in a business environment or equivalent combination of education and experience

Proficient in MS Office (Word, Excel, and Outlook) and 10 key by touch

Accurate data-entry skills

Must be detail-oriented and have strong communication, organizational and analytical skills

**About Our Cerritos Location**

Learn about Southern Glazers Wine & Spirits rewarding internship program.

At Southern Glazers Wine and Spirits, we deliver good times and Top Shelf Benefits to help you get more out of life. Learn more here.

Southern Glazers Wine & Spirits values the men and women who served in our armed forces. Learn more about career opportunities for veterans here.

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