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    IT Systems Analyst - New York, United States - Midwest Data Center

    Midwest Data Center
    Midwest Data Center New York, United States

    6 days ago

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    Description
    Job Description

    IT Systems Analysts will provide one-on-one customer support on all managed IT applications and services. This position will also provide new customer installation and configuration support for managed services. IT Systems Analysts must be self-starters and have the ability to work with 80% autonomy. Primary requirements are listed below.

    Responsibilities

    Install and maintain IT applications and equipment

    Provide call in phone support service on all customer equipment and applications

    Provide Level 2 phone, email and on-site support to customers

    Assist in maintaining and responding to a 24/7 automated alarm alert system to include all managed IT services, includingon-call rotation after probationary period

    Attend company sponsored regional conferences and training courses to stay current with new and emerging technologies

    Assume technical lead on customer installs, including but not limited to servers, applications, firewalls, backup services, switches, PCs, and physical networking

    Weekly site visits to multiple customer locations

    Preventative maintenance on all internal and customer IT equipment

    Additional duties may be assigned

    Overtime work may be required

    Knowledge & Experience

    BS degree in Information Technology, Security+, Network+ or equivalent experience is preferred

    Experience with the following operating systems is necessary:

    Currently Supported Windows Desktop and Server Operating Systems

    Experience with the following operating systems is preferred:

    Linux

    Mac OSX

    Experience with the following hardware is preferred:

    Personal computer troubleshooting and repair

    Internet connectivity troubleshooting and repair

    Server configuration and troubleshooting

    Router, switch, firewall configuration and troubleshooting


    Working knowledge of:
    TCP/IP

    Microsoft Active Directory

    Azure/Microsoft 365

    Microsoft Hyper-V

    SonicWALL firewalls

    Ubiquiti/UniFi Networking gear

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