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Murfreesboro

    Team Lead - Murfreesboro, United States - Rack Room Shoes

    Rack Room Shoes
    Rack Room Shoes Murfreesboro, United States

    3 weeks ago

    Default job background
    Full time Retail
    Description

    Job Description Summary
    The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager and the Assistant Store Manager. In the absence of the Store Manager and Assistant Manager, the Team Lead assumes full responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives. A Team Lead may be a full or part-time management employee.

    Duties and Responsibility

    • Primary responsibility is the safety and welfare of employees and customers.
    • Create, establish and maintain an excellent customer shopping experience.
      Maintain and reinforce current service level standards.
      Provide service training and leadership to staff members.
      Manage customer issues with a sense of urgency and to the satisfaction of our customer.
    • All POS terminal transactions in accordance with policy and procedure
      Sales, Discounts and Refunds
      Loyalty
      Open/Closing procedures
    • Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
      Shipping and Receiving
      Price Management (Price Changes, Markdowns etc.)
      Singles
      Damaged Merchandise
      Conducting a Physical Inventory
    • Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
      Merchandise Placement
      Sales floor maintenance and housekeeping
      Promotional event directions, materials and signage
    • Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
      Scheduling
      Payroll budget compliance
      Time & Attendance
    • Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
      Utilization of all available training tools
      Consistent reinforcement of customer service standards
    • Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
    • Work towards a complete understanding of managing all day to day operations.

    Principal Working Relationships

    Customers, Sales Associates, Store Management, District/Regional Manager, and Store Operations and Training personnel.

    Key Qualifications

    An approved background check
    Effective verbal and written communication skills
    Managerial and organizational skills

    Required Preferred Job Industries

    • Retail
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