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bert ogden bmw customer experience coordinator - McAllen, United States - Bert Ogden Auto Group
Description
Job Type
Full-time
Description
BERT OGDEN CUSTOMER EXPERIENCE COORDINATOR
POSITION TITLE: CUSTOMER EXPERIENCE COORDINATOR
DEPARTMENT: Service
REPORTS TO: General Manager/Service Manager
PURPOSE:
The Customer Experience Coordinator will, at the direction of the Manager, be the direct initial person of contact for every new or existing customer. Their ultimate goal is to facilitate a world class customer experience during and after their service visit.
PRIMARY RESPONSIBILITIES:
•Contact new and existing customers to discuss current service promotions.
•Create a world class experience and set appointments for service visits.
•Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits to our service department.
•Follow up with customers to ensure satisfaction and produce referrals.
•Perform all other Business Development selling duties as assigned.
•Greet customer promptly on the service drive.
•Assist in providing timely updates to customers waiting for services in person and to those who have dropped off for repairs.
•Assist in making follow-up calls after customer pickup to ensure complete satisfaction.
•Maintain guest waiting area amenities and general presentation.
•Assist in mapping and apping service customers to the BMW app and setting us as their home dealer.
•Answer overflow service calls and effectively communicate with service department counterparts.
•Coordinate service shuttle drop offs and rental cars when needed.
•Completion of any other duties assigned at the discretion of management.
GENERAL REQUIREMENTS:
•Professional and has the ability to make a compelling introduction
•Willing to participate in skills and product training
•Multi-tasker and excellent customer service skills
•Proven track record of meeting and exceeding goals
•Proficient with computers, emails, smart phones and the web
QUALIFICATIONS:
•High school diploma or the equivalent. College level achievement preferred.
•Willing to engage in ongoing training
•Ability to read and comprehend instructions and information.
•Previous experience and success in customer service, sales, call center, telemarketing or automotive BDC positions
•Skilled at building positive relationships in person, over the phone, and via email
•Professional personal appearance.
•Excellent communication skills.
•Willing to work 40 hours per week including some weekend and evening shifts
Requirements
40,000 per year plus bonus
