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    Lead Engineer, IT Applications - Orlando, United States - Raymond James

    Raymond James
    Raymond James Orlando, United States

    2 weeks ago

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    Description
    Job Description - Lead Engineer, IT Applications
    Job Description
    Lead Engineer, IT Applications

    2401732
    Description

    This position will follow our hybrid work model; we expect the selected candidate to work 2-3 days a week at our Saint Petersburg, FL corporate office.

    Job Summary

    The Raymond James Command Center is the central monitoring hub for the firm's production environment. Administers and manages complex enterprise technology solutions.

    Acts as the primary support and central point of contact for large or multiple systems, with significant impact across the firm.

    Extensive contact with internal customers, other technology professionals, and vendors is required to identify, research, analyze, and resolve system issues and problems.

    Applies specialized domain knowledge in monitoring, assessing, analyzing, and/or evaluating processes and data. Makes judgments and recommendations based on analysis and expertise. Assist in driving technical support teams to recover services during service disruptions or outages to crucial technology platforms/applications.

    Essential Duties and Responsibilities
    Manages and maintains complex systems.
    Mentors junior and Mid-level administrators.
    Troubleshooting production issues in real-time, under pressure.
    Performs implementations and upgrades in compliance with security guidelines.
    Ensures availability, security, and integrity of assigned systems.
    Monitors systems, including setting alerts to maintain the stability of the environment and monitoring error logs. Troubleshoots or escalates issues as needed.
    Evaluate and identify ways to automate, streamline, and improve day-to-day maintenance and administrative practices.
    Installs or coordinates installation of patches and releases on development, test, pre-production, and production systems.
    Ensures adherence to Service Level Agreements regarding application availability.

    Serves as the central point of contact and liaisons with other IT departments and vendors regarding installations, server maintenance, licensing, and upgrade issues.

    Effectively manages communication between end users, vendors, and IT departments to quickly solve production, pre-production, test, and t environment problems.

    Creates and maintains accurate system run book for assigned systems.
    Maintains current description and documentation of application configuration, including tracking and documenting any changes to environments.
    Assists in capacity planning, performance monitoring, and tuning on assigned systems.
    Participates in business continuity and disaster recovery planning, including assisting with fault tolerance and disaster recovery plans.
    Performs other duties and responsibilities as assigned.
    Qualifications

    Knowledge, Skills, and Abilities
    Knowledge of
    The administrator may work a non-standard shift, including nights and/or weekends, and have on-call rotational responsibilities.

    Advanced knowledge of the following:
    Concepts, principles, and practices of systems administration.
    Application and web technologies.
    Monitoring tools to ensure the required availability of assigned systems.
    Dynatrace, Datadog, and Splunk experience highly desired
    Understanding of Linux operating systems
    Active Directory and DNS.
    Backup and recovery technologies.
    Virtualization concepts and technologies.
    Network and security concepts and technologies.
    ServiceNow or other Ticketing/CMDB system experience.

    Educational/Previous Experience Requirements
    Education/Previous Experience

    Minimum of a bachelor's degree in computer science, MIS, or related degree and three (3) years of relevant experience in systems or application administration or a combination of education, training, and experience.

    Licenses/Certifications
    None
    Raymond James Guiding Behaviors


    At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.


    We expect our associates at all levels to:

    • Grow professionally and inspire others to do the same
    • Work with and through others to achieve desired outcomes
    • Make prompt, pragmatic choices and act with the client in mind
    • Take ownership and hold themselves and others accountable for delivering results that matter
    • Contribute to the continuous evolution of the firm

    At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates.

    When associates bring their best authentic selves, our organization, clients, and communities thrive.

    The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

    Raymond James & Associates, Inc., member / , and Raymond James Financial Services, Inc., member / , are subsidiaries of Raymond James Financial, Inc.

    New York Stock Exchange SIPC FINRA SIPC
    Raymond James and Raymond James Financial are registered trademarks of Raymond James Financial, Inc.

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