- Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support.
- Responds to all customer and leadership requests in a professional, courteous, and respectful manner.
- Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely.
- Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality.
- Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products.
- Learns core task set for all features of assigned CGM software products and passes applicable exams.
- Clearly documents customer tickets in the CRM system and follows the processes established for CRM use.
- Must be available between the hours of 7AM - 7PM CST Monday through Friday
- Minimum of 1 year customer service experience.
- Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support
- Ability to manage multiple tasks and thrive in a high call volume, fast paced environment.
- Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems.
- Ability to independently perform research using resources such as the internet and procedure manuals.
- Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health.
- Communities: At CGM the people and diversity are in the center of our attention.
- Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
- Security: We offer a secure workplace in a crisis-proof market.
- All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
- Work environment: Modern workplaces, flexible working hours, hybrid work options and much more
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Software Support Specialist I - Richardson, United States - CompuGroup Medical
Description
Create the future of e-health together with us by becoming a Software Support Specialist IAt CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
We create the future of e-health.
Become part of a significant mission.
Remote positions are intended to be filled outside of the state of California, Colorado and New Jersey