- Develop and assist with a collaborative environment amongst workplace members through events and personal introductions.
- Event Planning
- Liaison with executive office and assist the team with workplace service operations such as
- Meet and greet all executive office members and VIP guests visiting the building. Provide curb side check in for executive office guests.
- Regular meetings and presentations with the Client.
- Basic Financial Budgeting and forecasting knowledge.
- The ability to successfully manage, motivate team members to exceed goals and objectives
- The ability to tailor and execute actions plans
- Track industry related workplace trends and suggest innovative strategies to the client to enhance user experiences.
- Effectively solve space or amenities related issues to ensure an elevated user experience.
- Has previously manage a large team size.
- Guide and coach all Rapport ambassadors to deliver unique guest experience.
- Knowledge of EMS or any other Space Management Tool is preferred
- Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor.
- Experience in HR policies and Payroll is preferred.
- Ensure space optimization practices, tools and processes are updated and operating accurately; conduct quality assurance checks by daily walkthroughs.
- Deliver and train white glove service delivery to all; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standards
- Coordinate day ahead team reviews, and daily activities to ensure timely, accurate completion of tasks
- Escalation point for service delivery breakdowns, issues, customer feedback; resolve issues and ensure follow through, engage leadership when necessary
- Oversee and assist with integration of new team members
- Facilitate/support offsite events as appropriate
- May serve as point of contact for external vendors/service providers
- Catering set-up knowledge & ServSafe Certified preferred.
- Other duties as required.
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Workplace Service Manager Lead - Little Rock, United States - Whylongwood
Description
*We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isnt merely a job but the start of a career where you can flourish.
The
Lead Workplace Service Manager is responsible for coordinating the work of themselves and the workgroup to deliver the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized, onsite meeting & event requests are fulfilled in a timely/efficient manner.
Collaborating with Workplace Services (Client) on daily delivery basis and assist the client on other initiatives to elevate the workspace experience.
Plan experienced based events and liaison with external vendors.Core Functions:
Ability to curate small and large events which are directed to enhance workplace productivity, and offer an experience based workplace.
Key Responsibilities:
