- Bachelors Degree in a healthcare-related field PLUS three (3) years experience in a healthcare administration, public relations, education, fundraising, non profit organization or healthcare environment OR equivalent combination of education and experience.
- Microsoft Office (Word, Excel, PowerPoint).
- Advanced degree preferred.
- Work in health care environment, administration, public relations, education, non-profit organization preferred.
- Collaborates with others to identify and respond to specific issues/projects within disciplines, units, ambulatory areas to improve experience of care. Identifies systems-related problems, via patient/guest data, and works collaboratively with physicians, administrators and staff to resolve. Serves as a catalyst in improving patient experience of care outcomes by studying, evaluating, and re-designing processes and recommending/implementing changes. Collaborates with various stakeholders in support of meeting customer service and clinical quality outcomes for patient satisfaction.
- Participates on committees, work groups and/or process improvement teams that improve patient/family/customer satisfaction, patient-and family-centered care and family-centered care, and quality and safety. Provides direction and agenda content as directed by Director of Patient Experience to various Patient and Family Advisory Councils. Organizes and communicates and helps to interpret feedback from committees and councils to relevant units within the organization to help improve the patient experience .
- Develops and executes trainings designed to enhance the patient experience. Analyzes data related to negative patient experiences in order to detect systemic problems. Instrumental in developing ongoing and individualized training programs for departments and units to concentrate on patient experience utilizing patient- and family-centered care core concepts, distinguishing the difference between customer service and patient- and family-centered care and how that translates for various disciplines. Supports Patient Experience Director in the development of orientation programs. Responds to suggestions and compliments submitted by patients/families and provides positive reinforcement to involved staff. Maintains working knowledge of best practices utilizing established professional resources in the areas of Patient Experience and Patient & Family Centered Care.
-
Customer Experience Support Specialist
2 weeks ago
Amsteddigital Little Rock, United States** Customer Experience Support Specialist (Software Development)** · **Job Category****:** IT · **Requisition Number****:** CUSTO01501 · Showing 1 location · **Job Details** · **Description** · Amsted Digital Solutions, part of Amsted Rail, is a leading provider of software so ...
-
Public Relations Specialist
1 week ago
Pacific Fertilizer Company Farms Littlerock, United States**PFC Farms** · **Job Description: Public Relations Specialist** · **Position Overview**: · The Public Relations Specialist is responsible for managing private and public notifications, assisting with training manuals, distributing government marketing materials, and communicatin ...
-
Clinical Informatics
2 days ago
Southern Tennessee Regional Health System - Pulaski Pulaski, United States Full timeThe Clinical Informatics Specialist (CIS) is a member of the Information Technology Team. He/She reports to the Director of Information Services and works collaboratively with the Chief Nursing officer and the Nursing Administrative Team. The CIS is responsible for operations rel ...
-
HRis & Workforce Analysis Specialist
2 weeks ago
Vision Huntersville, United StatesOverview: · We are seeking a highly skilled and detail-oriented HRIS Specialist to join our team. As an HRIS Specialist, you will be responsible for managing and maintaining our HR information systems, ensuring data accuracy, and providing support to HR and other departments. Thi ...
-
Early Intervention Specialist
2 weeks ago
Easterseals South Carolina Rock Hill, United States**Easterseals South Carolina is looking to hire an Early Intervention Specialist in Rock Hill, SC. This position requires travel to Chester, Lancaster, Rock Hill and York areas.** · The Early Intervention Specialist provides special instruction and service coordination services o ...
-
Board Certified Behavior Analyst
1 week ago
Key Autism Services Huntersville, United States**Full Time In-Home Opportunities in Charlotte, NC (25 billables/wk).** · **$75,000-$85,000 plus uncapped bonus potential** · **BCBA Full-Time Offers**: · - Competitive salary, commensurate with experience and education · - Excellent Health insurance, flexible Dental, and Vision ...
-
Specialist in Ophthalmology
3 weeks ago
NovaTech Solutions Big River, United StatesOn behalf of our client, a modern eye center, we are looking for a · Specialist in Ophthalmology (m/f/d) with surgical experience · in the greater Cottbus area. · The offer: · Exciting and varied work as a specialist in ophthalmology (m/f/d) in a collegial and open-minded team · ...
-
Chief Physician
3 weeks ago
Skyline Enterprises Big Delta, United StatesOn behalf of our client, a renowned rehabilitation clinic in the Rostock area with approximately Big Delta beds, we are currently seeking a CHEF PHYSICIAN (M/F/D) PSYCHOSOMATIC MEDICINE | REHAB as part of our personnel consulting services. The offer / your benefits * An interesti ...
-
Senior Physician
3 weeks ago
Sapphire Solutions Bear River, United StatesOur client in Bavaria is looking for a senior physician (m/f/d) for internal medicine and gastroenterology at the earliest possible date. The provider is the largest employer in the region. The primary and general care provider has Now applyBeds and treats all important medical s ...
-
Spectrum Innovations Big Rock, United States36 months of further education authorization in the field of orthopedics and trauma surgery · Attractive remuneration according to TV-Ärzte/VKA with additional benefits · Good training opportunities, flat hierarchy, and constructive interdisciplinary collaboration · For an acute ...
-
Aurora Innovations Little Rock, United StatesThe Children and Youth Support Association Sonnenhof in Feuchtwangen offers residential and outpatient services for children, adolescents, and families. · For our youth group home, we are currently looking for a Pedagogical Specialist m/f/d to join our team immediately. · We offe ...
-
FusionTech Big River, United StatesJob Description · We are looking for an experienced specialist in orthopedic surgery/traumatology (m/f/d) for the MVZ of a renowned hospital in Bavaria, Germany. · About the Hospital · The hospital has more than [insert number] beds, is an academic teaching hospital, and is locat ...
-
Infinity Systems Big Rock, United StatesBig Rock is looking for a specialist in child and adolescent psychiatry (m/f/d) with a starting salary of up to €. Are you a passionate doctor looking for a better work-life balance? Then Pacura doc is the right employer for you. We are a nationwide personnel service provider spe ...
-
Bookkeeper or tax clerk
3 days ago
Omega Ventures Little River, United StatesAbout us · We are currently seeking a full-time (40 hours) accountant or tax specialist (m/f/d) to join our accounting team at our location in Burgdorf, in the Hannover region. MEDITE Medical GmbH is an innovative, medium-sized German company in the medical laboratory technology ...
-
Sales Assistant
3 days ago
Neptune Enterprises Little Rock, OK, United States Freelance**Sales Assistant / Customer Advisor (m/f/d) in Hearing Care in Little Rock, OK** · **Your Responsibilities**: · - As a Sales Assistant / Customer Advisor (m/f/d), you are the first competent point of contact for our customers in the specialty store and actively maintain our cust ...
-
Employee Pre-assembly
3 days ago
Atlas Ventures Little Rock, United StatesARE YOU LOOKING FOR A LONG-TERM GOAL? THEN SET YOUR SIGHTS ON US: Welcome to Schmidt & Bender, the specialist for premium riflescopes for hunting, sports, police, and military needs. TRADITION, PRECISION, INNOVATION. With German craftsmanship for global success: What started in 1 ...
-
Senior attending physician
3 weeks ago
Crimson Enterprises Little Rock, United StatesOur client, a renowned rehabilitation clinic in the Greifswald area with approximately 265 beds, is seeking you as part of our personnel consulting services for the position of: · Chief Senior Physician (m/f/d) Internal Medicine | Rehabilitation · The Offer / Your Benefits · A co ...
-
IT Service Desk/Support Employee
3 days ago
SilverWorks Pulaski, United StatesJoin the Team. Join Compart. · We are currently seeking an IT Service Desk/Support employee* to strengthen our international IT company in Böblingen (Greater Stuttgart area). · *Talent first. All genders welcome. · Your Future with the Compart Team · What to expect: · Responsibil ...
-
Tourism clerk
3 days ago
Quantum Dynamics Rock, United StatesWe, Klöckner Travel Agency and our team, are characterized by many years of professional experience and a passion for the topic of travel. At our location in Düsseldorf, we serve a large number of customers and make every vacation dream come true. We are always available to our c ...
-
Training in the high school program for retail
3 weeks ago
NovaWorks Solutions Little Rock, United StatesLocation: 69234 Dielheim | Contract Type: Full-time, temporary | Job ID: 814069 · Start of Training: | Planned End of Training: · PENNY is part of the REWE Group and employs over employees in around 2,140 stores, 10 logistics locations, and the headquarters. In the PENNY team, w ...
Patient Experience Specialist - Little Rock, United States - University of Arkansas for Medical Sciences
Description
Summary of Job Duties
:The Patient Experience Specialist is a highly trained professional who helps resolve systematic challenges that impact the healthcare experience. The Patient Experience Specialist consults with departments, staff, managers to identify overall experience of care goals and barriers or concerns which may interfere with targeted goals, suggesting alternatives for resolution. The Patient Experience Specialist develops, implements, and participates in customer service and patient- and family-centered care process improvement initiatives, and other projects. Additionally, the Patient Experience Specialist collaborates with others to design orientation and/or education to strengthen identified learning needs to advance patient-and family-centered care core concepts.
Qualifications:
Minimum Qualifications:
Preferred Qualifications:
Additional Information:
Additional Information:
Salary Information:
Commensurate with education and experience
