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    Customer Service Representative - Staten Island, United States - MMC Group

    MMC Group
    MMC Group Staten Island, United States

    2 weeks ago

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    Description

    **Job Details**

    **Call Center**

    Customer Service Representative Staten Island, Posted: 2/13/2022 Job Description Job ID#: 52459

    Job Category: Call Center

    Positions Available: 47

    **MMC Group is seeking to identify candidates that meet the following:** **Client Services Representative** **Start 5/19/22** **Location: Staten Island, NY** **PAY RATE: $16.50 per hour** **Job Description**

    Work in a fast paced, heavy volume inbound call center servicing customer calls to the state funded program.

    Assists customers with questions regarding account maintenance, violations, billing, tolls, etc. as well as research and resolve problems accordance the state funded program.

    Disseminates information on a variety of state funded programs related topics using training materials, handouts and online tools.

    Responsible for managing call lengths is responsible to adhere to a predetermined level of productivity and quality standards.

    Responsible for researching and resolving various customers disputes and inquires with the intention of satisfying all customer requests and resolving all customer disputes.

    Performs appropriate transaction(s), completes corresponding outbound correspondence and completes internal documentation and handoffs.

    Required to meet or exceed minimum standards for production and accuracy depending on assignment.

    Performs account updates in strict adherence to departmental policy and procedures

    Job Requirements **Qualifications & Required Experience:**

    1yr Customer Service exp. (Retail or Call Center)

    General computer & internet skills a must

    High School Diploma or Equivalent

    **HOURS** The training hours are Monday through Friday 8:30 am to 5 pm for 3 weeks. Must be able to work Monday through Friday 7 am to 7 pm and Saturday 8 am - 2 pm (40 hour work week)

    **If you already have an account, please click**

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