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    Food Quality Assurance Manager - San Francisco, CA, United States - Golden Gate Regional Center Inc

    Golden Gate Regional Center Inc
    Golden Gate Regional Center Inc San Francisco, CA, United States

    4 weeks ago

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    Description
    Quality Assurance Supervisor
    GGRC is currently hiring for a Quality Assurance Supervisor. This role oversee the Quality Assurance unit in its effort to monitor, evaluate and support residential and nonresidential programs consistent with Title 17 and Home and Community Based Regulations

    This is a Hybrid flex schedule role offering the opportunity to work in the community, from any of our offices located in San Francisco, San Mateo and Marin County and from the comfort of your own home.

    In partnership with Quality Assurance Manager implement Quality Assurance policies and practices, including evaluation, technical assistance, and monitoring of GGRC provider services using strategies that promote person-centered practices, are collaborative with individuals receiving services, service providers and other GGRC departments, and other key stakeholders as appropriate
    Stay updated on current Quality Assurance trends and work with GGRC leadership to update Agency quality assurance practices as relevant

    Respond to service quality concerns raised by GGRC staff and community stakeholders as appropriate, including but not limited to: service quality concerns from individuals receiving services and/or their families, whistleblower complaints submitted to DDS, and concerns raised by GGRC social workers or other staff.


    Identify service provider training and technical support needs; Assist in the implementation of Residential Services Orientation (RSO)
    Provide supervision, direction, and team leadership to Quality Assurance Specialists and Quality Improvement and Risk Analysis Specialist

    Interviewing, hiring, and training new direct reports and training others in the Community Services Department as appropriate
    Contribute to leadership of the Community Services Department by participating in planning and facilitating departmentwide meetings and Quality Assurance Unit meetings, assisting in covering management duties in Quality Assurance Unit in Quality Assurance Managers absence
    Oversee development and monitoring of Corrective Action Plans and provider Sanctions in accordance with Title 17
    Serve on in-house and community committees and task forces to educate, dialogue, and improve quality of community programs.

    Attend Service Provider Advisory Committee meetings as well as other identified community groups as needed
    Attend Community Care Licensing (CCL) meetings
    In absence of Quality Assurance Manager represent GGRC on the DDS (Mission Analytics) Risk Management Advisory and Planning Committee (RMAPC)

    Participate as a member of the Risk Management Committee
    In partnership with the Quality Improvement and Risk Analysis Specialist complete data analysis and generate targeted reports to present at the Risk Management Committee
    Review quarterly risk management reports provided by partner agencies and develop quality improvement strategies as needed
    Root cause analysis and problem identification
    Use analytical and information seeking skills to identify needs, conduct analyses, and resolve problems
    Take initiative and persists to achieve client oriented outcomes and implementation
    Collaborate with internal and community team members
    Manage and organize projects to reach positive outcomes
    Develop, coach and hold people accountable to reaching performance goals
    Basic familiarity with MS Word, MS Excel, MS PowerPoint, MS Outlook or similar software applications
    Quality Assurance and/or quality management systems experience
    Ability to interpret regulations and educate others in how to evaluate effective application of regulation
    Master's degree in Social Work, Public Administration, Special Education, Business Administration, or related field or bachelor's degree with 5+ years' experience working with developmentally disabled
    ~2+ years' work experience with the developmentally disabled

    Generous Tuition Reimbursement Program that reimburses qualifying employees up to $10,000 per fiscal year.

    We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage
    10% employer contribution to a 403(b) retirement account to help you save for the future
    13 vacation days, 15 sick days, 10 paid holidays, 4 personal holidays, 3 winter holidays, and up to 5 paid days for continuing education

    GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems.

    We are community minded and passionate.
    GGRC values diversity; Please complete the application and submit your most recent resume. Applications are being reviewed on a rolling basis so we encourage you to submit yours soon. We look forward to reading your application.
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