- Drive cross-functional management of Sales, Marketing, Customer Success, Business Operations teams, and Finance/FP&A teams:
- Institute and drive programs, projects and processes.
- Develop, track and improve analytics, metrics, objectives and goals.
- Foster a collaborative, high-performance culture, encouraging teamwork and professional growth.
- Sales Operations:
- Develop and implement strategies to drive sales growth and maximize revenue.
- Collaborate with the sales team to establish sales targets, quotas, and incentives.
- Oversee the sales pipeline, forecasting, and performance analysis.
- Ensure efficient sales processes, including lead generation, qualification, and conversion.
- Marketing Operations:
- Work closely with the marketing team to develop and execute marketing strategies.
- Monitor marketing campaigns, analyze performance metrics, and optimize ROI.
- Drive lead generation efforts and collaborate with sales to ensure effective lead management.
- Customer Success:
- Develop and implement customer success strategies to enhance customer satisfaction, retention, and expansion.
- Establish and monitor customer success metrics and KPIs.
- Collaborate with other departments to ensure seamless customer experiences across all touchpoints.
- Business Operations:
- Streamline and optimize business processes, workflows, and systems.
- Monitor and analyze key operational metrics to identify areas for improvement and efficiency.
- Develop and implement strategies to enhance productivity and operational effectiveness.
- Collaborate with cross-functional teams to drive operational initiatives and support business growth.
- Collaborate with program and project managers regarding systems and process alignment to enable product delivery plans with stakeholder engagement.
- Responsible for creating and delivering status reports on cross-company priority initiatives and operational activities for executives and key stakeholders.
- Responsible for identifying and reporting roadblocks, risks, and critical dependencies; and ensuring the important 'stuff' gets done.
- Identify and ensure ownership for and that processes across the organization are living and amended as required; establish and maintain a metrics program to measure results.
- Bachelor's degree in business or science - PMP designation & MBA preferred.
- 8+ years of previous operations experience in a similar role.
- 8+ years' experience in project management, analytical problem-solving capabilities, previous operational excellence experience and a demonstrated track record of implementing operational improvements.
- Experience in fast paced, SaaS companies working with international teams and reports including US, India and Europe.
- Demonstrated experience managing and leading Sales, Marketing, Customer Success, Business Operations teams and Finance/FP&A teams.
- Demonstrated experience and success managing metrics and KPIs in these operation functions, including pipeline generation, conversion rates and win-loss analysis.
- Strong strategic and analytical skills with the ability to identify opportunities and solve complex problems.
- Proven track record of developing and implementing successful operational strategies.
- Leadership and Communication:
- Excellent leadership skills with the ability to motivate and inspire teams.
- Strong interpersonal and communication skills to collaborate effectively with stakeholders at all levels.
- Extremely strong organizational skills and business acumen.
- Proven ability to drive results and meet or exceed targets and objectives.
- Solid understanding of the sales, marketing, and customer success functions.
- Familiarity with business operations, including process optimization and efficiency.
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Director of GTM/Revenue Ops - San Jose, United States - Cypress HCM
Description
Responsibilities:
Requirements:
Compensation: $175,000 - $220,000
