Staff Technical Product Manager - Santa Clara, United States - ServiceNow

ServiceNow

Verified Company

Santa Clara, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible.

We move quickly because the world can't afford to wait, and we innovate in ways that set us apart for our customers and communities.

When you join ServiceNow, you become part of a team of change makers with a relentless curiosity and a passion for creativity.

We understand that you perform best when you live your life to the fullest and showcase your unique skills, so we strive to enable that.

We dream big collectively, supporting each other to achieve our personal and shared goals. The future belongs to us, and it all begins with you.

With over 7,700 customers, we cater to approximately 85% of the Fortune 500 companies. We take pride in being recognized as one of the FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Discover more on Life at Now blog and hear firsthand from our staff about their journey at ServiceNow.

ServiceNow is revolutionizing how people work. We are transforming and digitalizing the employee experience, and promoting development in a culture that values high performance and growth mindset.

If you seek to unleash your creativity, innovate, and make a daily impact, if you nurture personal growth and strive to explore the latest and most innovative practices in adult learning and leadership development, then the ServiceNow Talent and Organization Development team is where you belong. Our global ServiceNow staff operate in a fast-paced, innovative setting.

We are establishing a thriving, high-performing company that scales. Our Talent & Organizational Development group fosters a distinctive, human-centric employee experience and program evolution. We empower employees with cutting-edge, research-based tools to coach and bring out the utmost potential in our teams.

About the Role

The technology landscape is evolving at an unprecedented pace, and customers demand seamless digital experiences.

As a Staff Technical Product Manager at ServiceNow, you will be spearheading the definition of features and construction of the next generation of products and capabilities that will revolutionize our customer and employee experiences.

If your background demonstrates extensive experience driving a product-oriented approach across geographically diverse product teams to develop top-tier experiences that improve NPS or deliver value against strategic KPIs, this role is for you.

While expertise in building consumer-centric experiences is highly valued, this role also entails mentoring and nurturing technical product managers to help them adeptly navigate through cross-functional business stakeholders, end users, designers, architects, and engineers to implement change with a product-oriented mindset in the presence of intricate product delivery models.

Preference will be given to candidates who hold ServiceNow certification or possess familiarity with our Customer and Industry Workflows products, or similar offerings from other SaaS vendors.

What you get to do in this role:

Define product strategy for your domain to pave the way for our growth to $20B+ in revenue
Collaborate proactively with internal and external customers to gain a profound understanding of requirements and business needs
Clearly communicate product priorities and gain consensus from all stakeholders
Take ownership and demonstrate commitment to deliverables irrespective of role or organizational boundaries
Oversee the delivery of your product portfolio, from PoC (Proof of Concept) to public launch and ongoing releases
Create product requirements leveraging effective written as well as creative, visual techniques such as sequence diagrams and mockups
Develop data flows and functional, technical specifications
Excel in the fundamentals of technical product management by collaborating with data analytics, user research, and product design to craft intricate functional designs and input all pertinent product delivery details into our systems for engineering teams to act upon
Translate complex issues into easily understandable requirements and drive suitable solutions
Establish product performance and effectiveness metrics to gauge and benchmark product success
Continuously enhance expertise and stay updated on certifications for emerging ServiceNow and third-party technologies, particularly Gen AI

Qualifications To excel in this role, you need:

Over 8 years of experience in software product management
Familiarity with the ServiceNow Platform (particularly in Strategic Portfolio Management) is preferred
Experience in developing products across at least 2 to 3 different domains within GTM or Support organizations
Understanding of the Opportunity to Order process
Proficiency in agile methodologies and tools, with a background in working within an agile/scrum environment
Experience collaborating with technical delivery teams that leverage continuous delivery for launches
Proficiency in