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Vice President, North America Marketing
1 week ago
Computershare New York, United States**Location: Hybrid - New York, NY** · This is a hybrid position primarily based in our New York offices. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some o ...
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Customer Experience Manager, North America
3 days ago
L'Occitane En Provence New York, United States**JOB SUMMARY**: · The Customer Experience Manager is a new role in the organization to drive and sustain the innovation necessary to deliver a memorable 360 customer experience in our L'OCCITANE boutiques in the US and CANADA. Working directly with our North America Field Team a ...
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Vp- Strategy, Finance and North America
3 days ago
Citi New York, United States**About the Team** · Enterprise Services and Public Affairs seeks to enhance and protect the reputation of Citi, its businesses, and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues. · The Global Communications team is ...
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Booking New York, United States**Regional Director Partner Services, North America** · **Our Company** · When Values are made explicit, they provide clarity on what "good" looks like. And when they are shared, they build unity in a group. They build culture. · - **_Think customer first. _**We obsess about addi ...
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Ralph Lauren New York, United StatesRef #: · W145308 · Department: · Human Resources · City: · New York · State/Province: · New York · Country: · United States · **Pay Range**: The pay range for this job is $ $75000 annually; actual pay is dependent on experience and geographic location. · **Benefits**:Base pay is ...
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Sales - North America
2 days ago
Twinstake UK Limited New York, United StatesJob Description · Job DescriptionSalary: · About Twinstake · Twinstake is an institutional-grade, non-custodial staking provider, designed and built in collaboration with leaders in the digital assets space. The business operates validators across a wide range of Proof-of-Stake ...
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Head of North America Sales
6 hours ago
Excelsior Search New York, NY, United States Full timeExcelsior has been engaged to conduct a search for this innovative market data solutions fintech, a relatively small (c300 staff) yet established global data & technology provider to the financial markets, with a great client base of tier 1 banks, asset managers and hedge funds e ...
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North America Project Finance
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Sumitomo Mitsui Banking Corporation New York, United StatesSMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse range of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 ...
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General Counsel- North America
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Action Network New York, United StatesWe are... · Better Collective, the vibrant hub of renowned sports brands like The Nation Network, TNN, The Action Network, Playmaker, VegasInsider, RotoGrinders, and more Our mission is to revolutionize the sports wagering, daily fantasy, and sports media experience for enthusias ...
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Director of Sales North America
1 week ago
PASQUALE BRUNI New York, United StatesWe are seeking an experienced and dynamic Director of Sales to lead our North American sales team and drive revenue growth for our luxury jewelry brand. The ideal candidate will have a strong background in luxury retail sales, exceptional leadership skills, and a proven track rec ...
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Head of North America Sales
1 week ago
Excelsior Search New York, United StatesExcelsior has been engaged to conduct a search for this innovative market data solutions fintech, a relatively small (c300 staff) yet established global data & technology provider to the financial markets, with a great client base of tier 1 banks, asset managers and hedge funds e ...
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North America Communications Manager
2 weeks ago
Celonis GmbH New York, United StatesWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join ...
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North America Sales Manager
1 week ago
THG Corporation New York, United StatesTHG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our ...
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North America Communications Manager
2 weeks ago
Celonis GmbH New York, United StatesCommunications ManagerHi, we're Celonis (sounds like Se-low-nis). We're the global leaders in process mining according to every analyst worth their salt, and we're on a mission to improve the way businesses do business. We help companies reveal and fix inefficiencies they can't s ...
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CRM Manager, North America
4 days ago
LVMH Perfumes & Cosmetics New York, United StatesCompany Description · For more than 60 years Parfums Givenchy has perpetuated the values of its founder, Hubert de Givenchy, releasing fragrances, makeup and skincare products that define free, assertive and bold women. · Parfums Givenchy fragrances embody the brand's Fearless ...
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North America Sales Manager
3 days ago
THG Corporation New York, United StatesTHG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our ...
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Consultant, Advisory North America
2 days ago
Elevate New York, United StatesJob Description · Job DescriptionSalary: 75, ,000 · Role · Consultant, North America · Location · New York City Metropolitan Area; remote work possible 2-3 days per week. · Who we are · LRQA Sustainability (formerly ELEVATE) is the global market leader in ESG, sustainability ...
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CRM Manager, North America
6 days ago
LVMH Fragrance Brands New York, United StatesJob Description · Apply promptly A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. · The CRM will support the North American business by enhancing and optimizing the relationship between Givenchy Beauty and its customers. This r ...
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CRM Manager, North America
2 days ago
LVMH Fragrance Brands New York, United StatesJob Description · Job DescriptionCompany Description · For more than 60 years Parfums Givenchy has perpetuated the values of its founder, Hubert de Givenchy, releasing fragrances, makeup and skincare products that define free, assertive and bold women. · Parfums Givenchy fragranc ...
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CRM Manager North America
1 week ago
LVMH Fragrance Brands New York, United StatesJob Description · The CRM will support the North American business by enhancing and optimizing the relationship between Givenchy Beauty and its customers. This role will focus on analyzing, managing, and growing Givenchy Beautys customer experience for our owned ecommerce, but a ...
CRM Manager, North America - Brooklyn, United States - LVMH Fragrance Brands
Description
Job Description
The CRM will support the North American business by enhancing and optimizing the relationship between Givenchy Beauty and its customers.
This role will focus on analyzing, managing, and growing Givenchy Beauty's customer experience for our owned ecommerce, but also supporting the overall client journey for North America.
CRM Strategy & Development
Develop Givenchy Beauty's CRM strategy and annual action plan to support business needs with clear goals and measurements, for both US and Canada.
Identify, explore, and manage partnerships/opportunities to expand customer database to acquire new clients
Build & execute strategies to grow Givenchy Beauty CRM database to maximum volume, focusing on quality of data, with focus on conversion and customer retention to grow business
Plan, forecast, and track all CRM POSM/tools to support initiatives and drive engagement.
Collaborate with cross-functional teams to integrate CRM initiatives into overall omni-business plans.
Design and execute integration of CRM data in offline channels for Canada, rolling into current CRM programs
Educate internal teams on CRM tools to broadcast knowledge and build consumer centricity throughout omnichannel teams
Loyalty Program Management
Lead the end-to-end implementation of the new Givenchy Beauty Loyalty Program rollout, collaborating with local & HQ partners to ensure the successful deployment of all program components.
Build & implement communication plans to promote the loyalty program, and identify opportunities for program improvement and optimization based on data-driven analysis.
Own Day-to-day program monitoring & maintenance, while continuously incorporating mid and long-term strategies to drive sustainable growth and achieve business objectives.
Define customer segments based on demographics, behavior, and preferences
Develop & manage reporting based on consumer profiles & shopping patterns, and implement strategies to enhance the customer experience at every stage of the journey.
Consolidate & analyze wholesale partner data where applicable to better define customer segments & unify the client experience
Feed performance media, site merch teams, product owners with key insights to ensure most productive journey & Brand experience for consumers on Brand DTC channels, but also eRetail and offline channels.
Collaborate with cross-functional teams, HQ, and external partners to ensure customer segmentation insights are integrated into strategic decision-making processes, to fuel brand growth.
Manage email Marketing strategy (tactical and trigger), to scale revenue while maintaining brand guidelines and tone of voice. Manage all phases including planning, copy, deployment, analytics and optimization. Leverage performance-based tools to analyze email performance and optimize future campaigns.
Lead email marketing segmentation throughout the customer lifecycle, and identify opportunities within key segments to develop and present A/B tests to drive sales and key KPIs.
Grow Givenchy Beauty's database in partnership with Consumer Engagement Team & Media Agency. Support integration and on-going targeting of CRM lists in paid media channels.
Customer Service
Lead on-boarding of new customer service agency, acting as point person for the business for all setup functions.
Review and update standards, processes & procedures, ensuring alignment with brand expectations to enhance customer satisfaction.
Collaborate with cross functional teams to provide training and support to customer service team advisors, and oversee & monitor performance to keep team engaged while fostering a positive and customer-focused culture within the team.
Analyze customer feedback, working to implement strategies to enhance customer loyalty and retention.
