Jobs
>
Miami

    Customer Service Officer - Miami, United States - Terminal Security Solutions

    Terminal Security Solutions
    Terminal Security Solutions Miami, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job DescriptionDescription:

    The Customer Service Officer is responsible for providing high level customer service, a professional appearance and presence working at TSS cruise terminal operations in accordance with established policies, procedures. The Customer Service Officer is more specifically responsible for:

    • Delivering excellent customer service always with all passengers, client representatives, terminal employees, vendors, and ship's crew members, as prescribed in training guidelines.
    • As necessary, performs duties as prescribed in post orders.
    • Multi-tasking and paying close attention to details while working in a fast-paced environment.
    • Following the instructions, processes and procedures as outlined in written documentation or directed by a supervisor.
    • Giving and receiving verbal communication in person and over portable radios.
    • Demonstrating safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
    • Inspecting work areas to ensure compliance with established regulations regarding, safety, and maintenance.
    • Identifying problems, collecting data and facts, and drawing valid conclusions.
    • Working variable hours, flexible shifts which may include holidays and weekends.
    • Maintaining accurate timekeeping of hours and time-off using payroll software.
    • Responding to common inquiries or complaints from clients, guest, employees, and TSS management.
    • Keeping management updated of any employee change of address or phone numbers.
    • Attending relevant training.
    • Adhering to company uniform policy.
    Requirements:
    • Must be able to communicate in and speak fluent English.
    • Must be able to work in a client-focused role within a fast pace environment.
    • Must be able to handle multiple tasks and high level of accuracy, required.
    • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
    • Customer Service experience preferred.
    • High school diploma or GED required.
    • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
    • Must be able to sit and stand a minimum of 8 hours at a time.
    • Must be able to work indoor and outdoor environments.
    • Must be able to work outdoor in hot and cold inclement weather environments for extended periods.
    • Requires the ability to frequently walk to employee work areas and other assigned work areas.
    • Requires the ability to push, pull, carry, and lift up to 20 lbs.
    • Use of sight, including viewing computer monitors or camera monitors for extended periods of time.
    • Requires close vision, distant vision, and the ability to adjust focus.
    • Must be able to talk, listen and speak clearly on a telephone/VHF two-way radio.
    • Must have sufficient computer and writing skills.
    • Ability to pass a state and federal background check.
    • Ability to pass a drug test.

    A condition of continued employment as a Customer Service Officer (CSO) with Terminal Security Solutions, LLC. is contingent on obtaining a TWIC and/or Class D license within 90 calendar days of offer acceptance. Once both required licenses are obtained, they must be provided to Terminal Security Solutions, LLC at which time you will be reclassified as a Security Officer at the applicable rate of pay.

  • Citizenship and Immigration Services

    Supervisory Immigration Services Officer

    3 weeks ago

    Citizenship and Immigration Services Miami, United States

    Summary · This position is located in Field Operations Directorate, Office of Field Operations, District 24, Miami FL Field Office. · As a Supervisory Immigration Services Officer , you will conduct and oversee the planning of independent research regarding the eligibility enti ...

  • Services On-Site

    Office Services Specialist

    3 weeks ago

    Services On-Site Miami, United States

    Job Description · Job DescriptionOverview: · We are currently seeking a motivated and tech-savvy General Office Services Specialist to join our team. This role is ideal for individuals seeking to gain professional experience and those who enjoy multitasking with a consistent pace ...

  • Fragomen

    Office Services Coordinator

    3 weeks ago

    Fragomen Miami, United States Full time

    · Job Description · About the Role: A career as an Office Services Coordinator at Fragomen gives you the opportunity to work with a smart, motivated, and diverse peer group, by supporting the Miami office with day to day needs. · This role is 100% in-office and not eligible fo ...

  • Government Jobs

    community service officer

    4 days ago

    Government Jobs North Miami Beach, United States

    Government Jobs - Full-Time - $38, $57,740.80 Annually This position performs para-professional work of considerable difficulty including field and office duties relating to routine, non-criminal aspects of law enforcement. Responsibilities include accident investigations, report ...

  • SERVICES ON-SITE

    office services assitant

    2 weeks ago

    SERVICES ON-SITE Miami, United States

    Job Description · Job DescriptionOFFICE SERVICES ASSITANT · Immediate opening for office assistant with digital and manual legal filing, mailroom and front desk skills. Must be proficient in MS Programs and knowledge of modern office practices, procedures and equipment. Professi ...

  • Forrest Solutions

    Lead Office Services Associate

    2 weeks ago

    Forrest Solutions Miami, United States

    Job Description · Job DescriptionJob Summary: · Forrest Solutions, a leading provider of onsite outsourced solutions, is seeking a highly experienced Lead Print/Mail Office Service Associate to oversee the efficient operation of office services, mail, and reprographics functions. ...

  • Miami Jewish Health

    Business Office Customer Service Representative

    1 week ago

    Miami Jewish Health Miami, United States

    Job Description · Job DescriptionMiami Jewish Health is one of the largest providers of healthcare and living options for aging adults in the Southeast. Our main campus is located on 20+ acres just north of mid-town Miami, and is home to our support departments like Finance, Acco ...

  • 00002 Citibank, N.A.

    Citi Private Bank LATAM Client Service Officer

    2 weeks ago

    00002 Citibank, N.A. Miami, United States Full time

    The Client Service Officer is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within ...

  • JCN Group

    Bilingual Customer Service Representative + Office Assistant

    1 day ago

    JCN Group Miami, United States

    Job Description · Job DescriptionWe are seeking a Bilingual Customer Service Representative to join our team You will be responsible for setting up appointments with our technicians. As well as managing their schedule and handling other various marketing and office tasks. · Respo ...

  • Mount Sinai Medical Center of Miami Beach

    Protective Service Officer ll

    2 weeks ago

    Mount Sinai Medical Center of Miami Beach Miami Beach, United States

    Protective Service Officer ll · As Mount Sinai grows, so does our legacy in high-quality health care. · Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical ...

  • Mount Sinai Medical Center of Florida

    Protective Service Officer ll

    5 days ago

    Mount Sinai Medical Center of Florida Miami Beach, United States

    In an assigned area(s), patrols the buildings and grounds observing for persons or conditions which could adversely affect the security and safety of the Medical Center Monitor and authorize entrance and departure of employees, visitors, and other pe Officer, Service, Security, H ...

  • Mount Sinai Medical Center of Miami Beach

    Protective Service Officer ll

    1 day ago

    Mount Sinai Medical Center of Miami Beach Miami Beach, United States

    Protective Service Officer ll · As Mount Sinai grows, so does our legacy in high-quality health care. · Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical ...

  • Williams Lea

    Office Services Associate

    1 month ago

    Williams Lea Miami, United States Full time

    · Williams Lea is hiring for an Office Services Associate for our Miami office to work Monday to Friday 10:00 am to 7:00 pm · Pay: $19.00 hourly · Benefits: · Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) · 401k Retirement Savings ...

  • Blacks

    Office Services Manager

    4 days ago

    Blacks Miami, United States

    This is a full time position 9 to 6, Monday thru Friday. Some over time when needed. Downtown Miami · Heavy scanning, copying and, printing. · Looking for someone very efficient and good with computers · Starting pay is 17 per hour. · Must be Reliable, EFFICIENT, and detail Orien ...

  • New World Symphony

    Box Office and Audience Services Manager

    2 weeks ago

    New World Symphony Miami Beach, United States

    Job Description · Job DescriptionCompany Description · The New World Symphony (NWS) prepares graduates of music programs for leadership roles in professional orchestras and ensembles. Since its co-founding in 1987 by Artistic Director Laureate Michael Tilson Thomas and Lin and Te ...

  • YOUR KITCHEN & BATH

    Office Assistant/customer Service

    4 days ago

    YOUR KITCHEN & BATH Miami, United States

    **The Company** · "Family owned Business" that sells major appliances, kitchen cabinets, quartz countertops, vanities, closets, outdoor BBQ, and plumbing fixtures. We have various kitchen and bathroom vignettes on display to facilitate the sale and are authorized dealers for most ...

  • Popular Bank

    Private Banking Service Officer

    2 weeks ago

    Popular Bank Miami, United States OTHER

    · Position Title: Private Banking Service Officer · Date: Apr 25, 2024 · Location: Miami, FL, US, 33131 · Company: Popular Bank · At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As e ...

  • Mount Sinai Medical Center - Florida

    Protective Service Officer Ll

    6 days ago

    Mount Sinai Medical Center - Florida Miami Beach, United States

    **Protective Service Officer ll** · **As Mount Sinai grows, so does our legacy in high-quality health care.** · Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our ...

  • Intelligent Office

    Office Services Associate

    2 weeks ago

    Intelligent Office Doral, United States Full time

    Williams Lea is hiring for an Office Services Associate for our Miramar location to work Monday to Friday 9:00 am to 6:00 pm · Pay: $17.00/hour · Benefits: · Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) · 401k Retirement Savings ...

  • Quantum Dynamics

    An Account Manager is a professional responsible for managing and maintaining relationships with clients or customers. They are typically in charge of overseeing the sales and service of a particular account or group of accounts

    1 week ago

    Quantum Dynamics Miami Beach, United States

    Introduction · For our branch in Miami Beach, we are looking for your strong support. Join us in our core competency: SAUTER creates living spaces for the future. · Your tasks · Supporting a customer base of planners, plant builders, operators, and project developers · Creating i ...