Assistant Store Manager - Milwaukee, United States - Spice House, LLC

Spice House, LLC Milwaukee, United States

3 weeks ago

Description

Job Description

Job DescriptionDescription:

Who We Are:

Founded in 1957, The Spice House is a purveyor of the finest spices, herbs, blends and extracts.

Our customers range from renowned Michelin-star chefs to home cooks everywhere. For over 60

years we have curated our global network of premium growers and distributors in order to offer our

customers unrivaled quality and selection. Our goal is to be the trusted resource for fresh flavors and

shared culinary experiences in kitchens around the world. We have been featured in The New York

Times, Food & Wine and Bon Appetit and named a favorite by celebrities like Gwyneth Paltrow,

Alton Brown and Jesse Tyler Ferguson.

The Spice House is looking for an Assistant Store Manager who knows about and enjoys food &

cooking, has the ability to share this knowledge with our customers, and is excited to teach these

skills to our next generation of Spice Merchants. The ideal candidate will have retail experience,

strong customer service and leadership skills, and infectious enthusiasm.

Responsibilities:

Creating a Unique and Exciting Store Experience:

Delivers exceptional customer experiences and promotes a culture of customer service
Energizes, motivates, and inspires team members to hit store financial targets through upselling/cross-selling, customer outreach, and customer engagement
Leads and develops talent alongside the General Manager, providing real-time coaching and development by being side-by-side on the sales floor and leading by example
Collaborate with Visual and General Manager to bring Marketing stories and initiatives to life in the store through on-brand displays and merchandising
Keep staff up to date on upcoming product stories, sales, and promotions
Assist with all Special Events at the retail location including monthly events, identifying partnerships (in conjunction with marketing), and educational spice discussions.

Leadership Responsibilities:

Assist the General Manager with indirectly overseeing staff in their absence, train new team members, and ensure that all staff receive equivalent training on all essential functions, including upselling/cross-selling and providing superior customer service
Support staff to build revenue generation through sales training and product education while ensuring store profitability.

Operational Responsibilities:

Ensure store and employee compliance with all company Policies and Procedures
Oversee store maintenance and safety upkeep
Inventory management - Work with GM to manage store inventory, including floor and backstock organization, routine inventory counts and reporting, ordering and receiving processes, and accuracy in POS procedures.

Requirements:

Minimum 3-5 years retail leadership experience, high volume store preferred
Friendly, outgoing demeanor with a strong commitment to customer service - You genuinely like to connect with people
Strong communication skills, adaptability, and action orientated with a drive for results
Ability to express oneself clearly and persuasively when connecting with customers and making sales
Calm, professional and able to problem solve
Hands on approach to day-to-day operations: selling, customer engagement, stocking and replenishing the store and stockroom, to set an example for the team
Absolute professionalism and ability to create a culture of professionalism in your store
Weekend availability required
Passion for food and flavor is a must
Open Availability and Weekends required

Why The Spice House:

We offer flexible hours and schedules between the hours of 9am and 8pm, 7 days a week.
You can make a huge impact as a key member of an emerging brand that's disrupting how consumers gain access to the freshest spices
You will work with a group of passionate team members that are driven to help home cooks and professional chefs alike create delicious food with the highest quality ingredients
You'll join a company that is passionate about its people and their development, with opportunities for trainings and advancement
Competitive pay, quarterly bonuses, employee benefits* for full-time employees include health, dental, vision, and life insurance after 90 days; 401K with company match, generous time off, spice education and free spices monthly (*Program and eligibility rules apply)

Reports to: General Manager

Classification: Full-time, Hourly, Non-Exempt (Employees must adhere to the assigned work

schedule and be at the assigned station in the store at the start of their shift)

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