Application Engineer - Baltimore, United States - Danfoss

Danfoss Baltimore, United States

2 weeks ago

Description

Job Description

The Application Engineer position supports Danfoss Climate Solutions in North America with a focus on air conditioning and refrigeration OEM sales by providing component and system expertise for overall support in the selection, qualification, and application of all Climate Solutions components. This position works together with the Regional and Global Key Account Managers to realize the overall sales and business development plans for the region. The Application Engineer is a vital technical link to our customers and ensures that critical application knowledge obtained in the field is communicated back into our factories for continuous improvement and development of new products.

This is a remote position. Our preference is this candidate be in the Eastern or Central Time Zones, located near a major airport. The focus support for this role will be chillers.

Job Responsibilities

Responsibilities for this position include but are not limited to the following:

1. Support the Global & Regional Key Account & Sales Manager's business development plans

• Participate in/perform product and training presentations including new product introductions

• Assist in any related technical, quality, or sales activity to support the overall business objective

• Support the product sampling process

• Support and help build value selling propositions

• Frequent customer visits to improve overall visibility

• Identify the critical sales factors in customer projects and propose/drive activities from a technical standpoint

2. Ensure the proper selection, application, and qualification of Danfoss Cooling Components

• Obtain a proper understanding of the application and assist in the product selection process directly with the customers

• Coordinate technical decisions and activities with Danfoss factories, Sales Engineers, and internal technical resources as required

• Ensure customers have all proper product selection tools and literature

• Assist in qualification testing with the customer as required

• Coordinate & align all activities with appropriate Account Managers

3. Ensure Danfoss Cooling components are being properly handled and installed by our customers

• Regular visits to the customer (more frequent during product start-up/ramp-up phase)

• Provide routine product and installation troubleshooting support

• Coordinate with Regional Quality Coordinators to ensure products are returned to Danfoss factories for proper evaluation

• Follow and track activities regarding customer claims

4. Provide customer field support

• Assist in system start-ups

• Provide troubleshooting and problem solving

5. Coordinate technical matters

• Participate in regional/global Application and Quality forums

• Participate in factory visits/meetings

• Coordination required with technical factory resources (R&D, manufacturing, marketing, quality, etc)

• Interact with factories to expedite answers to customer claims (i.e. inspection reports)

Background & Skills

Required Qualifications

• 5+ years experience in HVAC/Refrigeration

• Bachelor's degree in Mechanical or Electrical Engineering required

• Willing and able to travel regionally (and sometimes internationally) - approximately 40% of travel required

Preferred Qualifications

• Account management and business processes tool experience desirable

• Global experience preferable

Job Criteria

• Strong coordination & communication skills

• Self-motivated with the ability to work independently

• Entrepreneurial as well as strong initiative & ability to lead/drive process improvements

• Relationship builder and team player skills in a global environment

• Ability to balance the pressure & demands inherent to sales including sound judgment in handling critical situations

• Ability to help advance our market share, against strong competition

• Required to secure & maintain confidentiality of Danfoss & customer projects

• MS Office experience is required, SAP/BW/CRM experience is desirable

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all the requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

Employee Benefits

We are excited to offer you the following benefits with your employment:

Bonus system
Paid vacation
Flexible working hours
Possibility to work remotely
Personal Insurance
Opportunity to join Employee Resource Groups
State-of-the-art virtual work environment
Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

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