- Develop, build, and maintain application packages for deployment from SCCM as well as Intune.
- Ensure compatibility, performance, and security of application packages, adhering to best practices and standards.
- Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes.
- Administer Microsoft SCCM for software deployment, patch management, and endpoint configuration management.
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- Implement and manage SCCM scheduled deployments, compliance and reporting.
- Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems.
- Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations.
- Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity.
- Bachelor of Science degree and two years of experience OR a combination of education and experience
- Excellent verbal and written communication skills.
- Previous IT experience in government is preferred.
- Knowledge of the installation, maintenance, and enhancement of microcomputer systems.
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Admin/Engineer (SCCM / Application Packaging) - Baltimore, United States - Trigyn Technologies Inc
Description
Immediate long term contract opportunity for an End User Engineer with direct client in Baltimore, MD.Trigyn's direct government client has a long-term contract opportunity in Baltimore MD (HYBRID Position) for an End User Engineer.
The particulars of the opportunity are below:
Description:
The client is seeking a proficient and dedicated End User Engineer to join the team.
This role is multifaceted, encompassing application packaging, SCCM & Intune administration, and serving as a technical escalation point for other end user teams.
The ideal candidate will have a strong background in application packaging, with expertise in SCCM deployment and management, and troubleshooting complex end user issues.
Responsibilities:
Application Packaging:
SCCM Administration:
Technical End User Support:
Minimum Education and Experience Requirements:
BALTIMORE CITY RESIDENTS ARE ENCOURAGED TO APPLY
TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER
About Trigyn:
Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today.
Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify Employer.
