Jobs
>
Orlando

    Specialist - System Management (Zendesk) - Orlando, United States - LTIMindtree

    LTIMindtree
    LTIMindtree Orlando, United States

    2 weeks ago

    Default job background
    Description

    About Us

    LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit

    Job Title: Specialist - System Management (Zendesk)

    Work Location
    Orlando, FL

    Job Description

    Understand the operations team tasks and draft end-to-end workflow for email support and chat support using Zendesk.

    Define & configure teams, source-based assignment, skill-based assignment, roster management, SLAs, escalation matrix for email and chat.

    Share requirements with tech/product team for integration with database.

    Identify which fields to be passed, what/when needs to be updated etc.

    Requested Updates

    Theme updates

    Adding new category tiles

    Updating graphics

    General UI updates

    Enabling languages

    Import/Export data across environments.

    B. In support of this project, the consultant shall perform the following Services:

    Consultant will perform the requirement analysis of the identified incidents.

    Consultant will perform support and maintenance along with team.

    Consultant will write the Test case scenarios and perform QA testing.

    Identify the potential test automation opportunities and define best practices.

    Consultant will fix the Defects logged during User Acceptance Testing ("UAT") process.

    Consultant will perform knowledge transition of the solution the team.

    C. Knowledge Transfer

    Provide documentation and handover of automated scripts to the appropriate DWS member, to demonstrate automation framework and execution and results of automated test cases.

    Documentation shall include information 'how-to' of testing tools used, limited to how they are utilized to create automated test cases, automation framework, and end-to-end execution of automated test cases.

    Conduct hands on training to the team members to walk through all the components outlined within this Statement of Work.

    Understand the operations team tasks and draft end-to-end workflow for email support and chat support using Zendesk.

    Define & configure teams, source-based assignment, skill-based assignment, roster management, SLAs, escalation matrix for email and chat.

    Share requirements with tech/product team for integration with database.

    Identify which fields to be passed, what/when needs to be updated etc.

    Recurring Updates

    Annual Copyright date changes

    SSL certificate renewal

    Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

    Benefits and Perks:

    Comprehensive Medical Plan Covering Medical, Dental, Vision

    Short Term and Long-Term Disability Coverage

    401(k) Plan with Company match

    Life Insurance

    Vacation Time, Sick Leave, Paid Holidays

    Paid Paternity and Maternity Leave


    The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

    Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

    LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

    Safe return to office:
    In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.

  • Coke Florida

    Management Systems Facilitator

    1 day ago

    Coke Florida Orlando, United States

    **Who We Are**: · - Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States. · - Coke Florida sells, markets, manufactures and ...

  • Radiant Innovations

    Vocational training as an IT system management clerk

    1 week ago

    Radiant Innovations Orlando, United States

    Company Description · As a leading technology company and one of the world's largest automotive suppliers, we play a crucial role in shaping the future of mobility. Continental is much more than just a tire manufacturer: Do you want to contribute to a world without accidents and ...

  • Titan Innovations

    IT Project Management for IT Systems "Management and Controlling"

    1 week ago

    Titan Innovations Tangelo Park, United States

    As one of the largest IT service providers and digitalization partners in Europe, we are driving the digital transformation within the Sparkassen-Finanzgruppe. With over 4,000 employees at 3 locations, we make digital banking of today powerful and develop smart financial services ...

  • NebulaTech

    IT application manager for clinical systems

    1 week ago

    NebulaTech Lockhart, United States

    The MediClin-IT GmbH is the IT service provider of the MediClin Group. MediClin operates 36 hospitals, seven nursing facilities, three outpatient care services, and nine medical care centers throughout Germany. With almost 8,400 beds and around employees, MediClin is a leading he ...

  • The Walt Disney Company (Corporate)

    Manager, Financial Systems

    10 hours ago

    The Walt Disney Company (Corporate) Lake Buena Vista, FL, United States

    About the Role & Team · At Disney Financial Systems, you will team with the best in the business to create and build one of the most innovative teams in any industry Uniquely we are positioned at the center of The Walt Disney Company, the forward-thinkers in Financial Systems con ...

  • Universal Orlando

    System Integration Manager

    3 days ago

    Universal Orlando Orlando, United States

    Job Description · JOB SUMMARY: The System Integration Manager is a key technical contributor for developing world class, never-been-done-before experiences using multiple advanced hardware and software technologies. This team member is responsible for ideating, developing, managi ...

  • Universal Orlando

    System Integration Manager

    2 days ago

    Universal Orlando Orlando, United States

    JOB SUMMARY: The System Integration Manager is a key technical contributor for developing world class, never-been-done-before experiences using multiple advanced hardware and software technologies. This team member is responsible for ideating, developing, managing the development ...

  • Universal Orlando

    System Integration Manager

    1 week ago

    Universal Orlando Orlando, United States

    JOB SUMMARY: · The System Integration Manager is a key technical contributor for developing world class, never-been-done-before experiences using multiple advanced hardware and software technologies. This team member is responsible for ideating, developing, managing the developm ...

  • Russell Tobin

    Financial Systems Manager

    1 week ago

    Russell Tobin Orlando, United States

    Job Description · Job DescriptionOur client, a leading global entertainment company based in Orlando, FL, is seeking a Financial Systems Manager on a hybrid basis. · Contract – W2 Non-Exempt · Pay Range: $85 - $92 per hour DOE · Financial Systems Manager · The Financial Systems M ...

  • City of Orlando

    Transportation Systems Manager

    1 week ago

    City of Orlando Orlando, United States OTHER

    Description · Who We Are · Orlando, The City Beautiful · For most of Orlando's history we've been the place everyone wants to visit. Today, we're also the place where everyone wants to live and do business. List after list has Orlando as one of the fastest growing cities in Amer ...

  • Emerson

    Manager, SCADA Systems

    1 week ago

    Emerson Orlando, United States Paid Work

    If you are an Engineering Management professional looking for an opportunity to grow, Emerson has an exciting opportunity for you You will lead the regional team that provides SCADA customers with system problem resolutions, field services, contract maintenance programs, system s ...

  • Lockheed Martin

    Classified IT Systems Engineering Manager

    3 weeks ago

    Lockheed Martin Orlando, United States Paid Work

    Description: This role will provide formal leadership to the Classified IT OneLM Platform Engineering and O&M teams on-site in Orlando, including ensuring that internal and external customer needs are satisfied through managing and coordinating specific information technology del ...

  • Motorola Solutions, Inc.

    Onsite LMR Technical System Manager

    1 week ago

    Motorola Solutions, Inc. Orlando, United States

    This position is a dedicated Onsite LMR Technical System Manager position working directly at our customers location in Orlando, FL. Candidates must be based within 1 hour from Orlando, FL. Applicant MUST be willing to travel by air up to 10% of the Technical, Manager, Motor, Net ...

  • Motorola Solutions, Inc.

    Onsite LMR Technical System Manager

    1 week ago

    Motorola Solutions, Inc. Orlando, United States

    This position is a dedicated Onsite LMR Technical System Manager position working directly at our customers location in Orlando, FL. Candidates must be based within 1 hour from Orlando, FL. Applicant MUST be willing to travel by air up to 10% of the Technical, Manager, Motor, Rad ...

  • Motorola Solutions

    Onsite LMR Technical System Manager

    1 week ago

    Motorola Solutions Orlando, United States

    Company Overview · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we're living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are sa ...

  • Motorola Solutions

    Onsite LMR Technical System Manager

    1 week ago

    Motorola Solutions Orlando, United States

    Company Overview · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. W ...

  • Cole Engineering Services

    Systems Design Engineering Manager 1

    1 week ago

    Cole Engineering Services Orlando, United States

    Job Description · Job Description · Functional Responsibility : · Technical leader acting as Chief Engineer responsible the execution of the Command Staff Training Environment focus area which is part of a larger US Army training system modernization effort. The modernization ...

  • Cesicorp

    Systems Design Engineering Manager 1

    1 week ago

    Cesicorp Orlando, United States

    Technical leader acting as Chief Engineer responsible the execution of the Command Staff Training Environment focus area which is part of a larger US Army training system modernization effort. The modernization effort includes development of software simulations representing mili ...

  • COLE ENGINEERING SERVICES INC

    Systems Design Engineering Manager 1

    6 days ago

    COLE ENGINEERING SERVICES INC Orlando, United States

    Job Description · Job DescriptionFunctional Responsibility: · Technical leader acting as Chief Engineer responsible the execution of the Command Staff Training Environment focus area which is part of a larger US Army training system modernization effort. The modernization effort ...

  • Motorola Solutions

    Onsite LMR Technical System Manager

    6 days ago

    Motorola Solutions Orlando, United States Full time

    Job Description · This position is a dedicated Onsite LMR Technical System Manager position working directly at our customers location in Orlando, FL. · Candidates must be based within 1 hour from Orlando, FL. · Applicant MUST be willing to travel by air up to 10% of the time ...