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Farmington

    Customer Service Specialists - Farmington, United States - JÖST

    JÖST
    JÖST Farmington, United States

    2 weeks ago

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    Description
    Job Details

    Job Location
    Detroit Sales Office (DSO) - Farmington Hills, MI

    Salary Range
    $50, $50,000.00 Salary/year

    Job Shift
    First Shift

    Description

    Primary Responsibilities:
    • Manage existing business across multiple customer accounts consisting of but not limited to:
      • Preparing/submitting accurate quotations as well as following up for win/loss status
      • Review, analyze and submit customer purchase orders for processing
      • Prepare, analyze and enter customer forecasts
      • Prepare, analyze and enter customer orders
      • Submit customer documentation request for processing; PPAPs, manuals, etc.
      • Submit customer quality complaints for processing
      • Submit customer sample request for processing
    • Submit Monthly Activity Report
    • Submit Yearly Customer Forecast Business Plan
    Secondary Support Responsibilities:
      • Assist in obtaining customer PO coverage for excess and obsolete materials
      • Support and participate in critical shipment/shut-down situations
      • Provide support to accounting relative to A/R aging/collection and credit limit evaluation
    Qualifications

    Requirements:
    • 3+ Years' experience in technical sales preferred
    • Excellent interpersonal, communication and presentation skills
    • Open and honest communication and a team player
    • Good problem solving skills
    • Proficient with Microsoft Excel a must


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