Room Service Server - Farmington, United States - Nemacolin

Nemacolin

Verified Company

Farmington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Here at Nemacolin, our associates know to "Expect the Unexpected" - You have come across the career opportunity where entertainment and excitement are the job description.

This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

As an In-Room Dining specialist, you create an intimate dining experience within the guest room, while providing world class service.

Outside of the guest room dining experience, our specialists assist with making magical moments for our guests through delivery of amenities & other special guest requests.

You will provide extraordinary guest service - going above and beyond in all situations.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

Maintain & adhere to all resort service standards & expectations.
Ability to prioritize tasks & having an keen eye for detail, including but not limited to mise en place, table setups, checklists
Working & communicating as part of a cohesive team
POS point of sales knowledge
Basic computer (pc) knowledge & usage
Obtain & maintain a RAMP certificate through the state of PA
Maintain & care for department assets, including but not limited to serviceware, tables, room service vehicle.
Adhere to SOS sequence of service for an in room dining experience, meeting all standards.
Stay up to date on menu knowledge & allergy awareness.
Assists with guest requests from guest profiles in our RMS sevenrooms/Host, including but not limited to contact information, preferences, information to create real life magic (anniversaries, birthdays, personal preferences, etc).
Excellent communication skills, with proper phone etiquette
Ability to prioritize multiple tasks & maintain collective & genuine in high volume situations.
Adheres to SOPs, including but not limited to phone etiquette, personal appearance, timing & attendance, guest interactions.
Maintaining a luxury mini bar amenity, including a variety of highend retail food & beverage items.
Adhere to cash handling & proper tender transactions.
Knowledge of menus for all food & beverage operations, in additional to general & accurate resort information
Other job duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Friendly and outgoing personality.
Excellent communication skills.
Ability to stand up to 8 hours at a time, use stairs if necessary
Valid driver's license & comfortable driving a company vehicle responsibly adhering to state driving regulations.
Must be able to speak the English language fluently.
Ability to perform basic mathematical functions.
Must be able to handle highpressure situations.
Customer service experience preferred; room service experience preferred.
Must be able to work a variety of shifts including but not limited to holidays, weekends, evenings, early mornings & overnight shifts.
Strong organizational skills.
Ability to effectively perform multiple tasks.
Ability to interface professionally with business contacts and customers.
Strong understanding of hospitality industry helpful.

These skills and abilities are typically acquired through the completion of a high school diploma or equivalent, as well as through a minimum of 2 years of experience in a guest service role.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management.

It reflects management's assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

WHY WORK FOR NEMACOLIN?
Kick-start your career at Nemacolin, a world-renowned luxury resort nestled in southwestern Pennsylvania. Nemacolin boasts an unparalleled blend of elegance and adventure, offering an array of amenities that redefine luxury. With two Forbes-rated hotels from which to choose, guests are treated to the epitome of comfort and style.

A five-star, five-diamond restaurant sets the stage for exquisite dining experiences, while our on-site wildlife habitats bring animal encounters to a whole new level.

The opulent spa, championship golf courses, and a range of outdoor activities, including fly fishing, skiing, and snowboarding, provide a holistic and exciting getaway.

As a part of the Nemacolin team, you'll have the chance to work in a dynamic and supportive environment where your skills and passion will flourish.

We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that leave lasting memories for our cherished guests and members. Real Life Magic meets boundless opportunity at Nemacolin. Come, be a part of it

ASSOCIATE PERKS:

What is in it for you? As a