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Glenn Dale

    IT Service Desk Technician/ Consultant - Glenn Dale, United States - latitude

    latitude
    latitude Glenn Dale, United States

    2 weeks ago

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    Description

    Position Overview:


    We are seeking an experienced IT Service Desk Technician/Consultant with Managed Service Provider (MSP) experience to join our dynamic team.

    The ideal candidate will have a strong technical background, excellent communication skills, and a passion for delivering outstanding customer service.

    This is a 6 month contract to hire.


    Responsibilities:
    Provide first-level technical support and troubleshooting for clients' IT systems and infrastructure.
    Manage and prioritize incoming service desk tickets, ensuring timely resolution and escalation when necessary.
    Proactively monitor clients' systems and infrastructure to identify and resolve potential issues before they escalate.
    Install, configure, and maintain hardware, software, and networking equipment.
    Collaborate with internal teams and third-party vendors to resolve complex technical issues.
    Document all service desk activities, solutions, and procedures.
    Provide training and support to end-users on IT systems and applications.
    Participate in on-call rotation and after-hours support as needed.

    $50,000 - $95,000 a year
    #J-18808-Ljbffr


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