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    Customer Team Manager/Sr. Program Manager - Fort Worth, United States - Parker-Hannifin, Corporation

    Parker-Hannifin, Corporation
    Parker-Hannifin, Corporation Fort Worth, United States

    1 week ago

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    Description
    Org Marketing Statement


    Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world's leading producers of flight control, hydraulic, fuel and inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry.

    We design and build equipment for virtually every aircraft and aero engine being produced in the world today.


    In addition to game-changing technology, our customers look to us for shorter lead times, lower costs, higher reliability, and lifetime support.

    All coupled with the positive attitude and innovative thinking of a true business partner.

    Parker Aerospace provides unmatched performance for both our customers and shareholders, built on a foundation of core company values. As a result, our business growth is impressive and consistent. Best of all, our team members share in the success resulting from that growth.


    • We offer competitive vacation and 13 paid holidays
    • 401(k) with a 5% matching contribution with immediate investing
    • Competitive annual bonus incentive plan
    • Health and dental options effective day 1
    Position Summary


    SUMMARY:
    The Customer Manager/Sr. Program Manager manages a team of Customer Managers/Production Program Managers.

    Manages and is accountable for the contract performance for divisional programs or a set of related projects to achieve programmatic business objectives throughout the program lifecycle.

    Serves as the customer advocate and ensures effective production program management processes and commitments to customers are met. Through the Customer Team manages all customer programs, accounts, receivables, and business opportunities.


    Provides leadership and is responsible for a matrix team (typically greater than 40 FTE from varying cross-functional areas) and has direct reports.

    Has regular and frequent interaction with customers and Division team leaders; coordination may cover multiple sites and may cross divisions.

    Typically reports to division staff or a business team leader.


    ESSENTIAL FUNCTIONS:
    Serves as the primary point of contact to the customer.


    Ensures strong customer relationships by responding to all customer requests and serving as the primary point of contact for customer/program activities, status and problem resolution.


    Ensures customer requirements are met and are in the best interests of Parker by creating the program charter, baseline plan, and other program management components.

    Ensures that the cost basis and/or pricing is correct by evaluating resource requirements and performing risk analyses. As described by AGS PRM-01 (Program Management Policy).


    Responsible for integrated program schedules, data integration, tracking of financial and quality performance, and implementation of corrective actions covering all areas of program responsibility.

    Addresses critical issues on complex programs and leads the team to develop action plans to improve performance.

    Participates in program planning efforts; directs all phases of programs throughout the program lifecycle.

    Maintains professional and technical/product knowledge by attending educational workshops, reviewing technical/specialty publications, and/or participating in professional associations. Shares specialized knowledge with others and serves as a resource or expert for customer issues.


    JOB REQUIREMENTS:
    Bachelor's degree (BS/BA) in Engineering, Sciences, Business or a related field, and extensive program management experience. PMP certification required, typically within 6 months of assignment; advanced degree (MS/MBA) and additional certifications (e.g. PMI-RMP, PgMP, etc.) preferred.


    Demonstrated ability to perform the essential functions of the job typically acquired through ten or more years of related work experience, including four or more years leading multiple projects/programs of varying complexity and scope, direct leadership of teams and extensive customer interaction.

    Ability to lead multiple large, complex projects and programs containing diverse cross-functional matrixed teams.

    Extensive knowledge of industry practices and the marketplace associated with fielded product or service.


    Specialized knowledge of aerospace commercial or military contracting and procurement requirements and understanding of financial and labor cost systems and production processes.

    Proficient in the use of business applications software and the ability to use specialized project management and financial applications.

    Skilled at analyzing and interpreting complex policies, contractual language, and financial reports.

    Ability to respond to and negotiate with customers, regulatory agencies, or members of the business community.

    Skilled at communicating and presenting customer/program information to various levels of management, customers, and/or suppliers.

    Ability to effectively demonstrate business skills and to facilitate cross-functional project teams.

    Conditions of Employment


    This role is subject to compliance with the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), which requires the incumbent to be either a US citizen, lawful permanent resident ["green card" holders], or have refugee or asylee status).

    Equal Employment Opportunity

    Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees.

    Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.

    This position is subject to meeting export compliance eligibility requirements.

    ("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

    If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to

    Know Your Rights:
    Workplace Discrimination is Illegal ) and Genetic Information Discrimination

    Drug Tests

    Drug-Free Workplace

    In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.
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