- Maintain and update membership records in the database including member names, addresses, employers, areas of practice, event registrations, membership join dates, changes in membership status; membership drop dates; membership withdrawals or termination dates, and other pertinent member information.
- Respond to member and prospective member inquiries via email and phone calls.
- Efficiently resolve member issues regarding invoices, waivers, dues, payments, refunds, member profile access, and other requests.
- Make required and approved adjustments to member records.
- Review new member and reinstatement applications for accuracy and completeness.
- Process and approve these applications, including associated payments, escalating questions when necessary.
- Work with certificate vendor to process new member certificates.
- Perform data analysis and quality checks, run database queries, and compile reports based on the needs of the department.
- Receive member notifications of partial dues waivers (retired,temporary leave from the workforce, disability, etc.), processing and communicating with members accordingly.
- Monitor inventory of membership marketing, membership dues invoicing, and exhibit materials and maintain department stockroom. Order new materials when needed.
- Manage logistics for department exhibiting opportunities. Print, pack and ship requested materials to exhibiting events throughout the year.
- Coordinate membership mailings and annual membership renewal process, including pulling contact lists, completing mail merge of letters, and printing and packaging dues mailings.
- Process all batches of credit card and check transactions, as well as refunds into the database.
- Process credit card payments received by facsimile, email, telephone or regular mail, by means of the Clear Vantage database.
- Track member checks sent to bank in tandem with the Accounting Department.
- Maintain a tracking system of membership, bank, and database issues.
- Manages department filing/archiving system (electronic and paper), including, but not limited to, new member and reinstatement applications, resignations, copies of pre-drop and drop letters, resignations, batches, refunds and ensures completeness.
- Work with Credly digital badge vendor to add new members on a monthly basis and revoke badges for deceased and resigned members.
- Works with membership committees to schedule meetings, prepare materials, and take meeting notes.
- Other duties to be assigned as needed in response to membership department and organizational needs.
- Exemplary customer service skills; superb interpersonal skills necessary to interact effectively with members, volunteers and staff.
- Strong listening skills and effective oral and written communication skills.
- Ability to respond to member inquiries with patience, tact and professionalism are essential.
- Demonstrated organizational skills; able to manage multiple projects and move quickly from one to another while maintaining thorough records. Ability to be flexible and balance competing priorities.
- Thorough knowledge of general office practices: writing, filing, mail, copying, printing.
- Proven attention to detail, strong proofreading and troubleshooting skills.
- Proficient computer skills in Microsoft Windows, Internet Explorer and MS Office, including word processing programs (i.e. Word, Excel, PowerPoint).
- Intermediate or advanced ability to understand and use database software. ClearVantage database proficiency preferred.
- Ability to perform data analysis and create business intelligence reports using database software.
- Excellent organizational skills to handle multiple projects simultaneously and manage priorities under tight deadlines.
- Ability to consistently maintain a positive outlook towards all members and staff.
- Minimum of four (4) years of membership and database experience in a membership association required. Bachelor's degree preferred.
- 401(k)
- Commuter assistance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- On-site gym
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
-
Specialist, Membership
2 weeks ago
Florida Mortgage Bankers H K Washington, United StatesAs the leading advocate for the real estate finance industry, MBA is committed to providing our members with unmatched value and unparalleled benefits. In doing so, we recognize that our most valuable resource is our employees. MBA prides itself on sourcing top talent from all fi ...
-
Membership Engagement Specialist
3 days ago
The American Psychiatric Association Washington, United States Full timeThe Membership Engagement Specialist will play a vital role in fostering meaningful connections with our diverse membership base, specifically with our members in training -- medical student and residents and fellows under the direction of the Deputy Director of Member Engagement ...
-
Membership Database Specialist
1 week ago
Addison Group Washington, United StatesJob Description · Job DescriptionOur client, an association organization, is seeking a Membership Database Specialist to support an administrative project. · Job Details: · Title: Membership Database Specialist · Type: Contract · Length: Indefinite · Location: Washington DC – hyb ...
-
Membership Specialist
6 days ago
Girl Scout Council of the Nation's Capital Washington, United States**About Girl Scouts** · Girl Scouts Nation's Capital is the largest Girl Scout council in the country. It provides Girl Scouts in grades K-12 with opportunities to learn new skills, make friends, and discover the power of youth leadership together. · **An Excellent Opportunity** ...
-
Specialist, Membership
2 weeks ago
American Academy of Actuaries Washington, United StatesJob Description · Job DescriptionOVERVIEW · Supports the Membership Department in providing a progressively positive member experience from recruitment through retention. Responsible for providing critical customer service and supports the day-to-day membership operations of the ...
-
Specialist, Membership
3 weeks ago
American Academy of Actuaries Washington, United States**ABOUT THE ACADEMY** · The American Academy of Actuaries (Academy) is a 20,000+ member professional association whose mission is to serve the public and the U.S. actuarial profession. Academy members include consultants, corporate executives and staff, regulators, government of ...
-
Specialist, Membership
3 weeks ago
American Society of Addiction Medicine - ASAM Rockville, United States Full timeAbout ASAM · The American Society of Addiction Medicine (ASAM) is a medical professional society of over 6,000 members with 50+ staff and a $10M annual operating budget. It is an energetic, fast-paced organization with multi-faceted opportunities in the area of addiction medicine ...
-
Membership Engagement Specialist
3 weeks ago
The American Psychiatric Association Washington, United States Full timeThe Membership Engagement Specialist will play a vital role in fostering meaningful connections with our diverse membership base, specifically with our members in training -- medical student and residents and fellows under the direction of the Deputy Director of Member Engagement ...
-
Specialist, Membership Data and Operations
5 days ago
American Academy of Actuaries Washington, United StatesJob Description · Job DescriptionOVERVIEW · Responsible for independently providing advanced data analysis and quality checks, running database queries, and compiling reports based on the organization's needs. Supports the Membership Department in providing a progressively positi ...
-
Membership Engagement Specialist
3 weeks ago
American Psychiatric Association Washington, United States*** · The Membership Engagement Specialist will play a vital role in fostering meaningful connections with our diverse membership base, specifically with our members in training - medical student and residents and fellows under the direction of the Deputy Director of Member Engag ...
-
Events & Membership Specialist
1 week ago
HNC Enterprises, Inc. Washington, United StatesDîner en Noir Worldwide, a subsidiary of HNC Enterprises, Inc,. is one of the fastest growing international member-benefit social enterprise & event production organization with a mission of combating structural inequalities in arts programming, small business/economic developmen ...
-
Membership Specialist
3 weeks ago
International Sports Sciences Association Reston, United StatesBenefits: · NASM/AFAA Free Courses & Discounts · Bonus based on performance · Employee discounts · Opportunity for advancement · Training & development · Wellness resources · The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertain ...
-
Membership Specialist
3 weeks ago
UFC GYM - Whitestown, IN Reston, United StatesBenefits: · NASM/AFAA Free Courses & Discounts · Bonus based on performance · Employee discounts · Opportunity for advancement · Training & development · Wellness resources · The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and en ...
-
Membership Specialist
3 weeks ago
UFC GYM Reston Herndon, United StatesJob Description · Job Description · Benefits: · NASM/AFAA Free Courses & Discounts · Bonus based on performance · Employee discounts · Opportunity for advancement · Training & development · Wellness resources · The Membership Specialist (MS) will represent UFC GYM by providing ...
-
Specialist, Membership Marketing
2 weeks ago
Crossroads Talent Solutions Arlington, United StatesCrossroads Talent Solutions, LLC (Crossroads) is a Small Business Administration (SBA) 8a Business Development participant, Department of Veterans Affairs Certified Veteran Owned Small Business (VOSB), and State of Maryland Department of Transportation Minority and Disadvantaged ...
-
Specialist, Membership Data and Operations
6 days ago
American Academy of Actuaries Washington, United States Full timeOVERVIEWResponsible for independently providing advanced data analysis and quality checks, running database queries, and compiling reports based on the organization's needs. Supports the Membership Department in providing a progressively positive member experience from recruitmen ...
-
Specialist, Membership Data and Operations
6 days ago
American Academy of Actuaries Washington, United States**ABOUT THE ACADEMY** · The American Academy of Actuaries (Academy) is a 20,000+ member professional association whose mission is to serve the public and the U.S. actuarial profession. Academy members include consultants, corporate executives and staff, regulators, government of ...
-
Specialist, Membership Engagement
3 weeks ago
SHRM Alexandria, United StatesSHRM is a member-driven catalyst for creating better workplaces where people and businesses thrive together. As the trusted authority on all things work, SHRM is the foremost expert, researcher, advocate, and thought leader on issues and innovations impacting today's evolving wor ...
-
Membership Specialist
2 weeks ago
UFC GYM Reston Herndon, United StatesJob Description · Job DescriptionBenefits:NASM/AFAA Free Courses & Discounts · Bonus based on performance · Employee discounts · Opportunity for advancement · Training & development · Wellness resources · The Membership Specialist (MS) will represent UFC GYM by providing a welcom ...
-
Specialist, Membership
3 weeks ago
AMERICAN SOCIETY OF ADDICTION MEDICINE INC Rockville, United States**Position Summary**: · This position will provide primary general telephone support to the society, as well as administrative and project support for the Membership & Engagement, Governance & Operations departments. · **Responsibilities/Duties**: · **Member Services** · - Respon ...
Specialist, Membership - Washington, United States - American Academy of Actuaries
Description
OVERVIEW:Supports the Membership Department in providing a progressively positive member experience from recruitment through retention. Responsible for providing critical customer service and supports the day-to-day membership operations of the Academy.
RESPONSIBILITIES AND DUTIES:
KNOWLEDGE, SKILLS, AND ABILITIES:
EDUCATION AND EXPERIENCE:
This is a non-exempt position.
The American Academy of Actuaries is an EEO Employer.
Benefits:
Work Location: Hybrid in Washington, DC 20036.
About American Academy of Actuaries:
The American Academy of Actuaries is a D.C.-based 20,000+ member professional association whose mission is to serve the public and the U.S. actuarial profession. Academy members include consultants, corporate executives and staff, regulators, government officials, academics, and retired actuaries. Their areas of practice cover pensions, life insurance, casualty insurance, health insurance, financial reporting, risk management, and more.The Academy assists public policymakers on all levels by providing leadership, objective expertise, and actuarial advice on risk and financial security issues. The Academy also sets qualification, practice, and professionalism standards for actuaries credentialed by one or more of the five U.S.-based actuarial organizations in the United States.Many of today's most pressing public policy issues require the sound application of actuarial principles. The Academy provides actuarial expertise and advice to public policy decision makers on a wide array of issues that require the special set of skills and qualifications that actuaries offer.
