- Answer inbound calls from customers in a fast paced, goal-oriented collections department
- Proactively use resources to research, resolve and respond to complex customer issues including, but not limited to pulling reports and analyzing data
- Identify collections issues and forward them to cross functional departments for resolution
- Provide customers with supporting documents and other correspondence to resolve delinquent and/or disputed balances
- Perform uploads and downloads of data to various customer portals/websites.
- Ability to have effective conversations with customers to identify what they need to pay for services rendered
- Deliver exceptional customer experience in all interactions through inbound and outbound communications with both internal and external customers to meet organizational goals
- Excellent written and verbal communication
- Ability to prioritize and manage multiple responsibilities
- Solid attention to detail, goal-oriented, and ability to build strong relationships with customers and other departments
- High school diploma or equivalent
- 1 to 3 Years of Collections or Customer Service experience
- Microsoft Office with intermediate Excel skills (v-lookup and pivot tables)
- Previous collections software experience (HighRadius or GetPaid preferred)
- Mainframe or ERP (Oracle preferred) experience
- Ability to read, translate, and understand contractual agreements.
- Experience pulling, manipulating, and analyzing large amounts of data
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Associate Specialist, AR - North Richland Hills, United States - XPO
Description
Solutions driven success.
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.
As the Associate Specialist, AR, you'll answer inbound calls from our customers, resolve issues that are keeping our customers from paying invoices and assisting the collections team with task-oriented work. On our team you gain knowledge in a variety of internal and external systems that will allow you to grow and potentially further your career with XPO.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.
What you'll do on a typical day:
What you need to succeed at XPO:
At a minimum, you'll need:
It'd be great if you also have:
Be part of something big.
#LI-Hybrid
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here.
