- Regular activities to support the customer ordering, processing, and invoicing systems
- Administer the daily invoicing process of miscellaneous shipments for multiple warehouses and key accounts
- Process, review, and send customer invoices ensuring accuracy, particularly of miscellaneous fees, i.e. pallets, tariff, container fees
- Research and issue approved credits, rebills, and debit memos for all plants with priority; code credits to report on monthly
- Print to pdf dated order acknowledgments; send to customers and CSR
- Administer the process for updating or creating new customers managing master data in accordance with Ceramics rules
- Pricing review administration and execution of revisions as required by business conditions
- Administer tax exempt certificates working closely with the tax department; request new/updated certs from customers, submit new certs and tax credit requests for approval; issue approved tax credits
- Process monthly commission reports and submit for approval/payment
- Publish monthly updated exchange rates
- Manage annual Consumer Price Book project gathering required information, updating templates, and communicating with vendor; ensure on-time completion
- Periodically may provide back-up to plants on invoicing when high volume impacts process
- Provide back-up support to CSRs and manager as needed
- Monitor Customer Experience Department general email box and 800 line; forward emails, process sales leads, and respond to messages accordingly
- Manage sample requests to include completing and submitting new account form for approval; enter sample request order into ERP, and update Salesforce with ship date
- Manage Salesforce leads assigned to customer service providing customers with requested information or reassigning the sales lead to the appropriate individual
- Generate ideas to improve our direct interaction and relationship with key customers for SGP
- Department Growth Initiatives:
- Create monthly metrics reports in various systems and distribute timely. Assess current metrics and compare them to customer expectations for the future.
- Actively provide feedback for department/process improvements
- Complete special projects as assigned
- Strong organizational, prioritization, and time management skills.
- Be an effective communicator via email, verbal, and in presentation of information
- A demonstrated ability to multi-task, prioritize and manage time effectively in a fast-paced, changing environment with minimal supervision
- A professional demeanor, be reliable, personable, trustworthy and a team player
- A high sense of urgency in order to meet deadlines
- Excellent computer skills required: Microsoft Office 365, ERP system, Salesforce experience is preferred. Exact, QAD, SAP is a plus
- Minimum of 3 years' customer service experience required
-
Peer Support Specialist
2 weeks ago
Open Sky Community Services Worcester, United StatesWorcester Respite is committed to helping people maintain their independence in the community - to live a life that isn't defined by their mental illness. We meet individuals where they are at; in settings and spaces where they feel safe and comforta Support Specialist, Support, ...
-
Operations Support Specialist
4 weeks ago
Saint-Gobain S.A. Worcester, United StatesThe Operations Support Specialist will support the Production Manager by working collaboratively between scheduling and production to support daily, weekly, and monthly operations. The main responsibility will be to ensure production has all required Support Specialist, Operation ...
-
Recovery Support Specialist
4 weeks ago
UMass Med School Worcester, United States· Recovery Support Specialist · Minimum Salary · US-MA-Worcester · Job Location · 1 month ago(3/27/2024 1:17 PM) · Requisition Number · # of Openings · 2 · Posted Date · Day · Shift · Exempt · Exempt/Non-Exempt Status · Non Union Position -W60- Non Unit Professional · Ove ...
-
Recovery Support Specialist
2 days ago
University of Massachusetts Medical School Worcester, United StatesPOSITION SUMMARY: · The Recovery Support Specialist provides peer recovery support services to patients with substance use disorder (SUD) and will assist patients in achieving sustained recovery. Facilitates patient access to recovery oriented substance use disorder treatment, r ...
-
Peer Support Specialist
2 weeks ago
Open Sky Community Services Worcester, United StatesSalary · USD $18.75/Hr. · Description and Responsibilities · Worcester Respite is committed to helping people maintain their independence in the community - to live a life that isn't defined by their mental illness. We meet individuals where they are at; in settings and spaces wh ...
-
IT Support Specialist
5 days ago
Abby Kelley Foster Charter Public School Worcester, United States**PHYSICAL DEMANDS**: While performing the duties of this job, the employee is frequently required to talk and hear, write, use their hands and fingers, manipulate keys on a keyboard, walk, stand, travel from one area/building to another, stoop, reach, and kneel. Specific vision ...
-
Recovery Support Specialist
1 week ago
UMass Med School Worcester, United States· Recovery Support Specialist · Minimum Salary · US-MA-Worcester · Job Location · 6 days ago(5/22/2024 11:02 PM) · Requisition Number · # of Openings · 2 · Posted Date · Day · Shift · Exempt · Exempt/Non-Exempt Status · Non Union Position -W60- Non Unit Professional · Overview · ...
-
Implementation Support Specialist III
1 week ago
InsideHigherEd Shrewsbury, United States Administrative Jobs ,OverviewPOSITION SUMMARY: · Under the general direction of the Principal Investigator(s), Director(s), or designee, the Implementation Support Specialist III aids organizations, leaders, and staff in implementation of innovations by identifying, contextualizing, and improving th ...
-
Family Support Specialist
2 weeks ago
Sevita Worcester, United StatesMentor South Bay, provides Early Intervention, Applied Behavioral Analysis (ABA), Behavioral Health and Mental Health Outpatient services across Massachusetts and Connecticut. For over 35 years, we've provided a collaborative, team-based approach dedicated to helping children, ad ...
-
Peer Support Specialist
3 weeks ago
Open Sky Community Services Worcester, United States· Salary: · USD $18.75/Hr. · Description and Responsibilities: · Worcester Respite is committed to helping people maintain their independence in the community to live a life that isnt defined by their mental illness. We meet individuals where they are at; in settings and space ...
-
Family Support Specialist
1 week ago
Sevita Worcester, United StatesMentor South Bay, provides Early Intervention, Applied Behavioral Analysis (ABA), Behavioral Health and Mental Health Outpatient services across Massachusetts and Connecticut. For over 35 years, we've provided a collaborative, team-based approach dedicated to helping children, ad ...
-
UMass Memorial Health Care Worcester, United StatesSchedule Details: · Friday, Monday, Saturday, Sunday, Thursday, Tuesday, Wednesday · Scheduled Hours: · 7-3pm, 3-11pm, or 11-7am · Shift: · 1 - Day Shift, 8 Hours (United States of America) · Hours: · 37.5 · This position may have a signing bonus available a member of the Recruit ...
-
Catholic Charities Diocese Of Worcester Inc Worcester, United StatesJob Description · Job DescriptionDescription:This individual will provide guidance and direction to Crozier House residents while overseeing daily activities to ensure program conformance and fidelity with established policies and procedures. Participate in ensuring and sustainin ...
-
Behavioral Support Specialist-TFK, 37.5 Hr- Days
2 weeks ago
UMass Memorial Health Care Worcester, United StatesAre you a current UMass Memorial Health caregiver? CLICK HERE to apply through your Workday account. · Schedule Details: · Monday through Friday · Scheduled Hours: · 9am-5pm (variable) · Shift: · 1 - Day Shift, 7.5 Hours (United States of America) · Hours: · 37.5 · This position ...
-
Brain Injury Support Specialist
2 weeks ago
Eliot Community Human Services North Attleboro, United States$3000 Sign on bonus "Prorated" · A unique opportunity to join a newly formed team of professionals to start up a new services for individuals with brain injuries. Eliot's programs provides a person centered innovative supports and services to adults with brain injuries. Our progr ...
-
Support Specialist
2 weeks ago
Ascentria Care Alliance Waltham, United States Full timeJob Details · Description · Support Specialist · This is a newly created role to support individuals living at home that would otherwise qualify for a residential/group home placement. The benefit specialist will provide in home supports to adults with ID/DD with the support of ...
-
Lab Deployment and System Support Specialist
4 weeks ago
RxCloud Worcester, United StatesJob Description · Position Title: Lab Deployment and System Support Specialist · Job Description: · We are seeking a highly skilled individual with laboratory deployment experience to join our team. The ideal candidate will have a strong background in computer systems, project ...
-
Senior IT Support Specialist
3 weeks ago
Accordance Search Group Westborough, United StatesAs part of the Global Information Systems Department, your primary responsibility will be to manage IT support for US users, actively participate in projects linked to cybersecurity and infrastructure management and support our US users in the use of business applications. · Resp ...
-
Operations Support Specialist
3 weeks ago
Tufts University North Grafton, United StatesOverview: · The role of the New England Regional Biosafety Laboratory (NERBL) is to support advanced infectious disease research. The NERBL provides BSL2 and BSL3 biocontainment laboratory and animal accommodation facilities to investigators from academia as well as industry par ...
-
IT Support Specialist
3 weeks ago
Professional Staffing Group Needham Heights, United StatesIT Support Specialist ($30-35/hr) · About the opening: · Competitive pay range of $30-35/hr. · Opportunity to provide top-notch technical support to internal customers. · Utilization of cutting-edge technology. · Responsibilities: · Provide prompt and effective customer service ...
Customer Experience Support Specialist - Worcester, United States - Saint-Gobain
Description
Job Summary
The Customer Experience (CX) Support Specialist position is responsible for managing the administrative tasks in the Customer Experience Department. The CX Support Specialist will perform critical tasks and manage their workload in order to meet customer expectations and established deadlines. The incumbent may also manage special projects as assigned. As a critical member of the Customer Service Team, the Customer Service Support Specialist role contributes to ensuring a high level of customer satisfaction and a positive customer experience in a high pace environment.
ESSENTIAL DUTIES and RESPONSIBILITIES:
Systems Management:
Customer Interaction:
Required Qualifications
Legal Statement
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.