Crisis Response Case Manager/ Peer Support Specialist - Worcester, United States - UMass Memorial Health Care

Description

Schedule Details:
Friday, Monday, Saturday, Sunday, Thursday, Tuesday, Wednesday

Scheduled

Hours:
7-3pm, 3-11pm, or 11-7am


Shift:

• Day Shift, 8 Hours (United States of America)

Hours:
37.5

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities.

Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.

We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities.

Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve.

We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.

And everyone, in their own unique way, plays an important part, every day.

Come join a friendly and inclusive team that provides quality care Community Healthlink (CHL) recognizes the power of a diverse community and seeks applications from individuals with varied experiences, perspectives, and backgrounds.

Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Case Manager/Peer Support Specialist in Worcester, MA.

The City of Worcester Crisis Response Team provides clinical support 7 days per week, 24 hours per day in partnership with the Worcester Public Service, and first responders in the city of Worcester.

The initiative serves individuals experiencing a mental health and/or substance use disorder and other social concerns.

The Crisis Response Case Managers provide all levels of support and coordination of essential services to individuals and families requesting services at Community Healthlink through the Crisis Response Initiative.

This role requires an understanding of CHL's mission, vision, and core values. This position requires candidates to gain knowledge of CHL's service lines to appropriately triage.

Responsibilities


Position Responsibility:

• The Peer Specialist (PS) will provide peer support services such as information, training and advocacy in order to assist Persons to regain control over their own lives and over their own recovery process.
• The Peer Specialist will provide a unique perspective and related skills to the program and perform a wide range of tasks to assist Persons in increasing knowledge of and access to community resources, and partner with Persons the development of a plan to achieve personal growth.

Essential Responsibilities:

• Perform comprehensive case management intake assessment and develops plan with client for obtaining services needed.
• Complete initial behavioral health intake documentation as required by the program, payor, and regulatory bodies.
• Work collaboratively with the integrated team to coordinate the delivery of appropriate behavioral health and other support services, including coordinating supportive transitions in care providers.
• Provide ongoing case management services to assist clients with obtaining various entitlements and benefits (i.e., SSI, EAEDC, MassHealth and other health insurance needs, addiction services, and other community resources).
• Assist clients in accessing transportation through existing resources or accessing new resources.
• Responsible for ensuring that after care needs of clients are met through provision of appropriate referrals for community-based services including substance use disorder, mental health, medical, legal, rehabilitative social & vocational services, advocacy, and coordination of care including ongoing coordination with Central Intake Coordinator around facilitation of after care service plans.
• Provide outreach as designated to community-based residents.
• Provide outreach as designated to community-based residents.
• The Peer Specialist will be able to work effectively and as part of a team to provide information, support, and advocacy to assist Persons in articulating and developing their recovery goals.
• The Peer Specialist will be able to provide service in a manner that meets agency requirements and the needs of the Person.
• The Peer Specialist will be able to effectively document service activities according to agency/program standard.
• Assist, encourage and empower Persons using mental health and addiction services.
• Facilitate mutual support and self-help groups.
• Work with and support Persons to prepare for formal and informal meetings including IAP meetings and social networking events.
• Build effective working relationships with agencies and organizations in support of the Person's recovery.
• Participate in workshops, conferences and training to keep current with emerging evidenced based recovery-oriented practices.
• Attend Integrated Staff Meetings and Daily Rounds.
• Will provide transportation to persons as needed. May include transporting in individuals in personal or program vehicle .
• Performs other related duties.

Standard Staffing Level Responsibilities:

• Complies with established division and program policies, procedures, and objectives.
• Attends variety of meetings, conferences, and trainings as required or directed.
• Demonstrates use of quality improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintains regular, reliable, and predictable attendance.
• Maintains confidentiality.
• The characteristics above are representative of those encountered while performing the essential functions of the position. Reasonable accommodations may be made if necessary in order to perform the essential functions.

Qualifications

• Grade C02: Access Case Manager I: High school diploma/GED/HiSet required; Associates degree preferred.
• Grade C04: Access Case Manager II: Requires a bachelor's degree; preferably in the field of psychology or human services .
• Basic knowledge of CHL services and insurance requirements and reimbursement for these services.
• Excellent oral communication and computer skills .
• Working knowledge of Electronic Health Records (EHR).
• Ability to multitask. Must possess time management skills with a strong sense of prioritzation and follow through.
• Requires personal and professional accountability, self-management, and initiative.
• Professional integrity and cultural competency.
• Ability to use office equipment, including copy machines, computers, printers, telephones .
• Ability to organize complex tasks and meet deadlines.
• Current valid US-issued driver's license and registered, inspected, and insured automobile for work related purposes including transporting clients in a personal vehicle.
• Transporting Clients CompanyVehicle: Yes
• All candidates will be subject to a CORI review as outlined in the regulations set by the Massachusetts Executive Office of Health and Human Services. For more information, click here.

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer.

We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law.

Hiring, transferring and promotion practices are performed without regard to the above listed items.

If applicable, Community Healthlink shall also abide by the requirements of 41 CFR a) and 41 CFR a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability.

These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other.

Our six Standards of Respect are:
Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind.

If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.