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    Business Operations Support Specialist - Atlanta, United States - Synovus

    Synovus
    Synovus Atlanta, United States

    3 weeks ago

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    Description
    Job Description

    Job Summary

    Works with internal and external business partners to identify solutions that support the Third-Party Payments team's work processes.

    Identifies business needs and puts together actionable plans/activities to address these needs Partners with appropriate resources to accurately prioritize, analyze, and document business processes.

    Identifies opportunities for improvement/enhancement and communicates between business partners to ensure alignment and understanding.

    Supports the Third-Party Payments Program with the implementation of activities, contributing to working sessions, assisting with the coordination of cross-functional activities.

    Provides business administrative support to include business event planning, coordination of travel and other business support needs as required.

    Job Duties and Responsibilities

    Learns the business units and understands the work processes of the Bank. Supports and contributes to the documentation and implementation of business initiatives.
    Builds, maintains, and manages stakeholder relationshipsUnderstands and develops appropriate models to capture business requirements and meet business needs.
    Captures requirements in appropriate formats – i.e., use cases, business process flows, and/or data flow diagrams.
    Participates in working sessions and meetings. Facilitates communication between business units and cross functional teams.
    Maintains a current knowledge base and understanding of business industry trends. Contributes to business ideation and concept development as required.
    Works on projects. Evaluates and identifies project complexity, assumptions, constraints, and dependencies.
    Participates in planning sessions with business units to improve business processes.

    Understands, documents and contributes to continuous improvement of businessProvides business administrative support to include business event planning, coordination of travel and other business support needs as required , event among other project and product development tasksEach team member is expected to be aware of risk within their functional area.

    This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.

    The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

    It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

    Synovus is an Equal Opportunity Employer supporting diversity in the workplace

    Minimum Requirements


    Minimum Education:
    Bachelor's degree or an equivalent combination of education and experience

    Minimum experience:
    One (1) plus years of work related experience within the financial services industry

    Required Knowledge, Skills, Abilities:


    Knowledge of payments and or banking business practices, products, and servicesIndependent in thinking and framing problemsEffective verbal and written communication skillsEffective analytical, problem-solving, and conceptual skillsProficient in MS Word, MS Excel, MS PowerPoint, VisioStrong teamwork and interpersonal skills at all levels of management.

    Ability to present and explain work activities in a way that establishes rapport, persuades others, and gains understanding.

    Ability to communicate needs and schedules to team membersCompetencies:


    Business Acumen:


    Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.


    Process Management:


    Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.


    Innovation Management:


    Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.


    Decision Quality:


    Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.


    Technical Learning:


    Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge—like internet technology; does well in technical courses and seminars.

    Additional Information


    Preferred Knowledge, Skills, Abilities:
    Financial Sector and payments experience

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