- Partner with other Regional Directors, Area Managers and Account Managers to ensure successful implementation of guest services program to existing account locations; drive performance and efficiency to maximize revenue and profitability
- Make recommendations on improvements to existing guest services policies, standards, and procedures to safeguard the company within the guest services program.
- Responsible for the recruitment, leadership, development, coaching, and oversight of assigned account operations full-time members; including but not limited to, General Managers, Guest Services Managers, Guest Services Assistant Managers and Guest Services Coordinators
- Consistently manage and build relationships with assigned account management teams, venue clients, and all guest services event staff team members to ensure satisfaction and retention with an emphasis on supporting an inverted organizational structure chart
- Maintain, at minimum, monthly in-person or virtual meetings with account clients and document their feedback
- Develop and implement the guest services hiring, training and team member experience programs for guest services account operations
- Implement and oversee major event logistics, guest services staffing and redeployment plans, estimates and operational needs while working closely with account management teams to execute his or her direction
- Direct and oversee the transition process for newly acquired account operations, establishing an operational plan, creating a transition action plan, hiring and training plan, event preparations and equipment/uniform distribution processes
- Implement service measurement best practices and procedures for all accounts, including the development of a secret shopper program and review of guest, client and team member feedback as an effort to improve our guest services account operations
- Direct and assign Managers with annual planning, goals and budget responsibilities
- Inspection of accounts sites during event days and normal business operations
- Adhere to account budget(s) set forth including, but not limited to, overtime percentages, labor percentages, profit rate, open post rate and revenue
- Perform other duties and responsibilities as assigned
- Located on the western half of the U.S.A
- Willing to travel up to 70% each month to assigned accounts and projects
- Valid Driver's License
- Minimum of seven (7) years of crowd management and guest services experience at a sports/entertainment venue, with an emphasis in business management
- Background in a fast paced, ever changing business environment
- Experience growing a business at a rapid pace to become a market leader
- Passionate and service focused leader motivated by positive interactions with team members, clients, and guests
- Ability to work events during nights and weekends
-
Security Director
2 weeks ago
GardaWorld Las Vegas, United StatesResponsible for the leadership, development, and implementation of a successful guest services program and account operations on the west coast of the U.S. A., immediately focused on, but not limited to, Salt Lake City, Utah and Dallas, Texas guest s Director, Guest Service, Busi ...
-
Security Director
2 weeks ago
GardaWorld Las Vegas, United StatesJob Description · Job Title: Regional Director of Security · Location: Las Vegas, Nevada · Salary: $ $110000 / year · Minimum of seven (7) years of crowd management and guest services experience at a sports/entertainment venue, with an emphasis in business management. · Job Su ...
-
Security Director
1 week ago
GardaWorld Security Security Services US Las Vegas, United StatesJob Description: · Job Title: · Regional Director of Security · Location: Las Vegas, Nevada · Salary: $ $110000 / year · Minimum of seven (7) years of crowd management and guest services experience at a sports/entertainment venue, with an emphasis in business management. · J ...
-
Director Techops AND Security
1 week ago
Insight Global Las Vegas, United StatesThe Director of TechOps & Security is responsible for delivering business critical information technology (IT) infrastructure and security · solutions/services across the organization. This position will recommend, establish, implement, and control best practices for IT · infra ...
-
security director of quality control
1 week ago
American Star Guard Services, LLC Las Vegas, United StatesWe are looking for a dedicated Quality Control Manager who would be a key member of the site leadership team responsible for ensuring that the sites are safe, wholesome and comply with all applicable company, customer and regulatory requirements. · A can-do attitude that drives ...
-
Director of Information Technology
1 week ago
Hemdev Recruiting Las Vegas, United StatesThe Director of IT will report to the CIO and will be a trusted advisor and the primary IT point of contact to business line executives and managers. Director of IT has the overall people responsibility and will serve as the strategic interface with the Commercial, Technical Supp ...
-
Irvine Technology Corporation Las Vegas, United StatesDirector of Data Engineering Hybrid in Las Vegas, NV 2 days onsite 3 days remote · Well branded industry leading company is looking to hire a Director of Data Engineering. · What you will do: · Director of Data Engineering will hire 5-6 Data Engineers and lead a team of 8 data en ...
-
Director Healthcare Tech Management
3 days ago
Reliable Staffing Team Las Vegas, United StatesTitle: Director Healthcare Tech Management · Status: Full-Time, Day shift · Location: Las Vegas, NV · Relocation: Assistance is Available · Pay Rate: $76,782 - $101,737 · Visa: No visa sponsorships supported · Summary: · We are seeking a highly skilled and experienced Director of ...
-
University of Nevada, Las Vegas Las Vegas, NV, United StatesThe University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application: · * Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) ...
-
Information Technology Security Manager
6 days ago
Affinity Gaming Las Vegas, United StatesSUMMARY: · The IT Security Manager is responsible for developing, managing, and maintaining all aspects of the company's cybersecurity strategy. This includes protections for data and processes associated with industry regulations and protections such as but not limited to: PCI D ...
-
Director of Information Technology
1 week ago
Hemdev Recruiting Las Vegas, United StatesThe Director of IT will report to the CIO and will be a trusted advisor and the primary IT point of contact to business line executives and managers. Director of IT has the overall people responsibility and will serve as the strategic interface with the Commercial, Technical Supp ...
-
University of Nevada, Las Vegas Las Vegas, NV, United StatesThe University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application: · * Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) ...
-
dir - human resources
1 week ago
UHS Las Vegas, United StatesResponsibilities · The HR Director position is an integral part of the leadership team reporting directly to the CEO. The position leads the delivery of workforce strategies and drives the effective implementation of key HR programs, policies, and practices. The HR Director wor ...
-
dir - human resources
1 week ago
Universal Health Services Las Vegas, United StatesResponsibilitiesThe HR Director position is an integral part of the leadership team reporting directly to the CEO. The position leads the delivery of workforce strategies and drives the effective implementation of key HR programs, policies, and practices. The HR Director works in ...
-
dir - human resources
1 week ago
Universal Health Services Las Vegas, United StatesResponsibilities · The · HR Director · position is an integral part of the leadership team reporting directly to the CEO. The position leads the delivery of workforce strategies and drives the effective implementation of key HR programs, policies, and practices. The · HR Dire ...
-
Senior Director Finance
2 days ago
Sugarfina USA LLC Las Vegas, United StatesThe Director / Vice President of Finance will oversee the planning, development, implementation, and maintenance of the company's finance department, supporting and promoting profitable goals and objectives. He/She will work with our corporate teams in Los Angeles & Las Vegas and ...
-
Executive Director
2 days ago
MGM Resorts International Las Vegas, United StatesOur Company has one exciting mission: · To entertain the human race · and provide an unforgettable escape. Delivering excellence for our guests, and contributing to building and sustaining our communities, requires collaboration from diverse teams of world-class talent. Our ico ...
-
Sr. IT Security Engineer
5 days ago
Curaleaf Las Vegas, United StatesCuraleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing and celebrating the power of the plant. As a high-growth cannabis company known for quality ...
-
Director of Finance
1 week ago
Arcata Las Vegas, United StatesSummary: · As a key member of the Senior Management Team, the Director of Finance has a strategic role in the overall financial management of the company. The Director of Finance has primary day-to-day responsibility for planning, implementing, managing, and controlling all fina ...
-
Event Senior Sales Manager, Hotel Services
1 week ago
Encore Las Vegas, United StatesPosition Overview · The Sr. Sales Manager leads the sales process for assigned groups and directs staff to effectively guide customers through their event experiences. Identifies solutions that meet customer goals and objectives, and utilizes all available tools to ensure maximum ...
Security Director - Las Vegas, United States - Garda World Security
Description
Job DescriptionJob Title:
Regional Director of Security
Location:
Las Vegas, Nevada
Salary:
$ $110000 / year
Minimum of seven (7) years of crowd management and guest services experience at a sports/entertainment venue, with an emphasis in business management.
Job Summary:
Responsible for the leadership, development, and implementation of a successful guest services program and account operations on the west coast of the U.S.A., immediately focused on, but not limited to, Las Vegas, Colorado, Utah, and Oregon guest services operations.
Position will provide the Senior Director of Guest Services & Venue Operations with nationwide support, which may include implementation at all existing locations and new accounts organically developed on the west coast as well.
Essential Duties and Responsibilities:
Minimum Qualifications:
Physical and Mental Demands:
While performing the duties of this job, it is required to sit, stand, walk, talk or hear.
On occasion, it may be required to climb and work in high places, stoop, bend or reach above the shoulders.
Position may also require work in confined spaces and exposure to different types of outdoor weather conditions.Must occasionally lift, push, or pull up to 45 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Working Environment:
The position is an office-based position with frequent requirements to work at or attend scheduled events in an outdoor environment.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Qualifications
Education
#J-18808-Ljbffr