- Assigns, directs, leads, and manages HPO's to support effective performance and deliver exceptional service. Mentors and coaches' staff to ensure they successfully perform their job duties and work collaboratively with others.
- Reviews incident reports, investigations, and other documents for accuracy prior to submission; schedules and leads HPO meetings on a regular cadence; prepares rosters and schedules for operations by organizing shift changes, days off, sick leave, PTO, and training time; assures adequate coverage for assigned shifts; ensures completion of training requirements.
- Collaborates with the HPO Program Sr. Manager and Human Resources on officer conduct, performance, and attendance issues, onboarding and training; follows policy, constructive coaching and discipline process when necessary.
- Effectively communicates and supports local and system leadership decisions and initiatives, helping staff adapt to change through communication, education, problem resolution, and by setting a positive example.
- Develops and maintains a good working relationship with local law enforcement agencies and community partners.
- Manages the PWV program at assigned service area or sites.
- Ensures workplace violence incidents are investigated and documented properly.
- Works with HPO's to implement PWV mitigation and intentional rounding strategies, communication tools, and workflow processes including the development of safety and security plans for individuals identified as being high risk for violent behavior.
- Coordinates the delivery of PWV training to staff.
- Ensures regulatory requirements are met.
- Manages and/or supports investigations and classification of threats against staff, patients, or facilities.
- As directed, leads the TMT at the site level.
- Develops, scopes, sequences, and tracks major programs, often with regulatory requirements
- Develops, scopes, sequences, and tracks incident reporting metrics that drive departmental goals and contribute to change management strategies
- Public speaking/training/teaching
- Ensures compliance with federal and state security and risk regulations including Joint Commission, CMS, HIPAA; other state laws related to healthcare security; and the organization's security services-related policies and procedures
- Fosters a culture of execution, accountability, and continuous improvement across the team
- Collaborates congenially and contributes to a climate of cooperation across the department
-
Supervisor, Food Services
2 weeks ago
Rady Children's Hospital San Diego, United States**Supervisor, Food Services - Kitchen - Evenings** · San Diego, California **Job ID** 8240 **Date posted** 02/07/2022 **Schedule** Full-Time **Shift** Evening **Department** Kitchen; Facilities POSITION DETAILS: · Schedule: Evenings, 8-hour shifts · FTE: Full-Time, 80 hours pe ...
-
Supervisor, Customer Service
2 weeks ago
Rady Children's Hospital-San Diego San Diego, United States Full timeJOB SUMMARY: · Under the supervision of the Director of Member/Provider Relations, the Customer Service Supervisor oversees and coordinates operations in the Customer Service Department and ensures consistent quality service in both authorization processing and in completion of ...
-
office services supervisor i
3 weeks ago
State of California San Diego County, United StatesJob Posting: Office Services Supervisor I (Typing) · California Highway Patrol · JC Office Services Supervisor I (Typing) · OFFICE SERVICES SUPERVISOR I (TYPING) $3, $4,651.00 per Month · Final Filing Date: 5/24/2024 · Application Methods: Electronic (Using your CalCareer ...
-
Supervisor, Client Services
3 days ago
Corelation San Diego, United StatesSupervise a team of individuals in providing prompt and thorough software support to both business and technical credit union staff. Establish and maintain strong relationships with client and vendor partners, as well as collaborate with technical de Client Service, Supervisor, H ...
-
Supervisor, Pathology Services
2 weeks ago
Rady Children's Hospital San Diego San Diego, United StatesJOB SUMMARY: · Under the general direction of the Director of Laboratory Services, the Supervisor provides leadership to the Laboratory staff and oversight for the operations of the lab. Serves as a facilitator, organizational liaison, technical advisor and mentor for the staff. ...
-
Supervisor, Pathology Services
2 weeks ago
Rady Children's Hospital-San Diego San Diego, United StatesJOB SUMMARY: · Under the general direction of the Director of Laboratory Services, the Supervisor provides leadership to the Laboratory staff and oversight for the operations of the lab. Serves as a facilitator, organizational liaison, technical advisor and mentor for the staff. ...
-
Protective Services Supervisor
2 weeks ago
Blackstone Consulting, Inc San Diego, United StatesJob Description · Job DescriptionDescription/Job Summary · As part of the Regional Security Services team, the Protective Services Supervisor is an experienced security leader that will supervise a team of Healthcare Protection Officers (HPO) in Southern California for a leading ...
-
Guest Services Supervisor
2 weeks ago
Bartell Hotels, a CALP San Diego, United StatesJob Description · Job DescriptionAbout Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for ac ...
-
Protective Services Supervisor
2 weeks ago
Blackstone Consulting San Diego, United States/Job Summary As part of the Regional Security Services team, the Protective Services Supervisor is an experienced security leader that will supervise a team of Healthcare Protection Officers (HPO) in Southern California for a leading healthcare provider. The PSS, will lead an HPO ...
-
Protective Services Supervisor
2 weeks ago
Blackstone Consulting, Inc San Diego, United StatesJob Description · Job DescriptionDescription/Job Summary · As part of the Regional Security Services team, the Protective Services Supervisor is an experienced security leader that will supervise a team of Healthcare Protection Officers (HPO) in Southern California for a leading ...
-
Supervisor, Customer Service
2 weeks ago
Rady Children's Hospital San Diego, United StatesJOB SUMMARY · Under the supervision of the Director of Member/Provider Relations, the Customer Service Supervisor oversees and coordinates operations in the Customer Service Department and ensures consistent quality service in both authorization processing and in completion of p ...
-
Guest Services Supervisor
2 weeks ago
Bartell Hotels, a CALP San Diego, United StatesJob Description · Job DescriptionAbout Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for ac ...
-
Client Services Supervisor
2 weeks ago
SPS North America Inc San Diego, United StatesJob Details · Level · Experienced · Job Location · AZSAN 13 - San Diego, CA · Position Type · Full Time · Salary Range · $ $29.00 Hourly · Job Category · Management · Description · Job Title: Client Service Supervisor · Reports To: The Client Service Supervisor will rep ...
-
Guest Services Supervisor
4 days ago
Bartell Hotels San Diego, United StatesAbout Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional h ...
-
Guest Services Supervisor
3 weeks ago
Bartell Hotels, a CALP San Diego, United StatesJob Description · Job DescriptionAbout Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for ac ...
-
Guest Services Supervisor
2 weeks ago
Hostelling International USA San Diego, United StatesJob Description · Job DescriptionSummary: In addition to front desk responsibilities, the guest services supervisor is primarily responsible for supervising front desk staff, covering shift shortages as needed and ensuring the daily paperwork for all shifts is completed, making b ...
-
Supervisor, Client Services
2 weeks ago
Corelation San Diego, United StatesRanked Top Workplaces in San Diego in 2021, we live and work by our core values of integrity, collaboration, innovation, respect, and service. Corelation cares about each employee, which is exemplified through its competitive pay and outstanding benefits package. Corelation has a ...
-
Customer Service Supervisor
3 weeks ago
Floor & Decor San Diego, United StatesJob Description · Job DescriptionPay Range · $ $25.10PURPOSE · This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. In ...
-
Supervisor, Client Services
4 hours ago
Corelation San Diego, United States· Ranked Top Workplaces in San Diego in 2021, we live and work by our core values of integrity, collaboration, innovation, respect, and service. Corelation cares about each employee, which is exemplified through its competitive pay and outstanding benefits package. Corelation ha ...
-
Dual Site: Service Supervisor
2 weeks ago
Education Realty Trust Inc. San Diego, United StatesOversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company's standards for cleanliness, appearance, safety, and overall function. · JOB DESCRIPTION · Property Type: Sta ...
Protective Services Supervisor - San Diego, United States - Blackstone Consulting
Description
/Job Summary
As part of the Regional Security Services team, the Protective Services Supervisor is an experienced security leader that will supervise a team of Healthcare Protection Officers (HPO) in Southern California for a leading healthcare provider.
The PSS, will lead an HPO team on their primary mission of protecting patients, visitors and staff from violence and criminal activity.
In addition to their stated primary mission, the Protective Services Supervisor will also perform professional and supervisory duties related to the Healthcare Protection Officer (HPO) and Prevention of Workplace Violence (PWV) programs.
Protective Services Operations
Manages the day-to-day operations of the HPO program for an assigned market, service area, or medical center including operational effectiveness, problem resolution, staffing, scheduling, supervision, and training.
Responsible to ensure delivery of hig- performance, professional, and technical security functions to protect patients, staff, physicians, visitors, property, and facilities from crime, disruptive activity, and workplace violence.
Provides leadership, direction, and support to assigned HPO personnel and resources.When appropriate, the PSS will perform the role of a Healthcare Protection Officer (HPO) including response to security incidents and workplace violence.
Prevention of Workplace Violence (PWV) and Threat Management (TM)The PSS provides support to prevent, investigate and/or successfully resolve security threats and workplace violence. The PSS works in partnership with the site security management to ensure seamless coordination on all security related issues.
The PSS manages assigned Prevention of Workplace Violence (PWV) programs to include providing Threat Assessment and Management (TAM) support to the service area or site Threat Management Team (TMT).
Range:
$125,846/annual
Area:
Zion Medical Center
Responsibilities/Duties
Healthcare Protection Officer Program
Required Skills
Demonstrated success working in a highly regulated work environment
Demonstrated security leadership in a healthcare environment
Demonstrated training delivery, teaching, and curriculum development expertise
Must be knowledgeable of processes, tools, and techniques for assessing and mitigating security risk and workplace violence in diverse locations.
Must demonstrate a high level of integrity and professionalism to handle sensitive and confidential information
Demonstrated ability to set priorities and respond to changing demands from multiple sources in a fast-paced environment
Project management experience
Database management experience
PC skills including MS Word, Excel, Outlook, and PowerPoint
Preferred Experience
5+ years Security, military, or law enforcement related experience
3+ Healthcare security lead experience
Preferred Education
Security Management, Organizational Leadership, or similar field
Bachelors degree
Required Qualifications
Valid drivers license
Preferred Qualifications
Certified Protection Professional (CPP)
Professional Certified Investigator (PCI)
Protective Services Supervisor professionals in San Diego
-
San Diego DUI Attorney
San Diego DUI Attorney
-
Anthony Mauriello
20-year General Counsel/SEC Attorney
-
Jose Alvarado
Driver
-
Tina Greco
Registered Nurse
-
Leslie Vazquez
Medical Assistant
-
LSC Legalservicingcenter
EHS Professional Power / Substation Renewables