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    Front Desk Supervisor - St Petersburg, United States - TradeWinds Island Resort

    TradeWinds Island Resort
    TradeWinds Island Resort St Petersburg, United States

    2 weeks ago

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    Description

    Compensation Type:
    Hourly

    Highgate Hotels:

    Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle.

    Location:

    Discover more sun and more fun Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. Here youll stay at one, play at two with two connecting resorts right on the soft white sands of St. Pete Beach. Whether youre looking for family fun, a romantic retreat, a group getaway, or anything in between, its all here at TradeWinds Island Resorts.

    Overview:

    **$500 signing-bonus after 4 months of service **

    Follow your passion all the way to paradise at TradeWinds Island Resort, a Tampa Bay Times Top Workplace for seven years in a row TradeWinds features two destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach.

    TradeWinds Island Resorts is seeking a Front Desk Supervisor to deliver exemplary service to our guests at our Rumfish Beach Resort property. The incumbent will work closely with the managers in training and ensuring front desk staff delivers exemplary service to our guests. The Supervisor takes a "lead by example" approach in their day to day responsibilities which makes for exceptional experiences for our internal and external customers. The successful candidate will maintain accuracy and efficiency in the department while meeting and exceeding our resort standards.

    Shift: 3:00pm - 11:00pm

    Responsibilities:
    • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
    • Able to make reasonable and professional decisions. Accurately manage credit card system. Communicate pertinent shift information to the next shift and direct supervisor.
    • Assist and guide the front office staff through their daily duties and responsibilities. Train Front Office staff as designated and outlined in the Front Office Training Procedures.
    • Maintain a positive work environment.
    • Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interacting with guests. Conduct self in a friendly and attentive manner during all guest encounters.
    • Offer assistance to the individual needs and requests of all guests. Ensure guest needs are responded to in a timely and efficient manner. Provide information pertaining to available services and facilities of hotel, points of interest and entertainment attractions, making reservations as needed.
    • Be familiar with all in-house groups.
    • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
    • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
    • Balance and prepare individual paperwork for closing of shift according to hotel standards.
    • Use proper two-way radio etiquette at all times when communicating with other employees.
    • You are responsible for working in a safe and conscientious manner and ensuring the Department staff members work in a safe and conscientious manner. Adhere to all safety policies and procedures. Maintain a clean and safe working environment at all times
    Qualifications:
    • Previous experience in supervising office staff
    • Demonstrated ability with Reservations, Front Desk, and Accounting functions
    • Proven aptitude for attaining Guest Satisfaction
    • Working knowledge of Versa or other PMS preferred
    • Must have open availability as weekends and holidays are our busiest times
    • Basic knowledge of St. Pete Beach area a plus
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