- CRM related data analysis and findings to support staff and organizational learning.
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CRM Senior Coordinator - Trenton, United States - Women In Development Of Mercer County
Description
United Way of Northern New Jersey (Hybrid)Customer Relationship Manager (CRM) Senior CoordinatorOrganization overview:
United Way of Northern New Jersey is seeking a Customer Relationship Management (CRM) Senior Coordinator to support its work to achieve racial and economic equity for those individuals and families struggling to make ends meet, including ALICE (A sset L imited, I ncome C onstrained, E mployed) and those in poverty.
United Way of Northern New Jersey is one of 1,800 United Ways around the world. Each United Way is an independent entity that serves a specific community. This United Way serves a five-county region including Morris, Somerset, Suburban Essex, Sussex, and Warren counties.United Way raises funds and invests in solutions that positively impact the people in our community. Were investing in ALICEs future in the workplace, at home, and across the community.
Broad Function/Purpose:
Our Digital Department is evolving to enable our organization to thrive. We are seeking a data enthusiast to fill our new CRM Senior Coordinator role. This individual will be responsible for helping the organization optimize data capture, organization, analysis, reporting, and usage. The CRM Senior Coordinator will help improve the usage of and maximize the impact of our CRM system and report on CRM and non
Responsibilities:
Working closely with the Senior Director, Digital Services, the CRM Senior Coordinator is responsible for:Lead email preparation, data segmentation, QA, deployment, and post-send reports for staffAssist with quarterly physical mail campaigns including data segmentation, data exports, and coordination with mail house for campaign distributionMaintain clean and accurate CRM data, including resolution of duplicate entries, processing returned mail (physical and email), and researching updated contact informationHelp identify a replacement for the current CRM system, help lead the transition to the new system, and be a key contributor to the CRM Task ForceCollaborate with various teams within the organization to ensure that customer data is being used effectively to drive business resultsProvide support and training within the organization on CRM tools, features, and processesHost periodic CRM user training sessions for staff, either with the CRM provider or custom sessions tailored to company needsProvide analysis of CRM campaigns and trends, and make recommendations to the business for enhancing campaign effectiveness through audience segmentation, messaging direction, and contact frequencyProvide ongoing non-CRM related data analysis and reporting (e.g.
Requirements:
Bachelors degree in information technology, marketing, business administration, or related discipline(or equivalent work experience)3 to 5 years of relevant experience in direct-to-donor, direct-to-professional CRMStrong familiarity with modern CRM systemsStrong analytical, communication, and organizational skillsProficient in data management and data manipulationPreferred requirements:Experience with UWNNJs current CRM system, AndarExperience migrating data from one CRM system to anotherFamiliarity with Google Analytics, Google Adwords and Google Ads
Job Type:
Full-time: 35 hours per weekCompensation:$65,000 to $75,000 salary rangeBenefits: Health, Vision, Dental, 401k, 401k match, Paid Holidays and Paid Time Off (PTO)
This job function uses standard office equipment, such as computers, phones, printer, and photocopiersHybrid:
Primarily remote, some office meetings with staff, board volunteers, vendors, and donorsApplicants must have permanent legal authorization to work in the United States.
United Way of Northern New Jersey does not sponsor employment visas for this position.3495 US Highway 1 |Suite # |Princeton, NJ 08540#J-18808-Ljbffr