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    Senior Account Director - Arlington, United States - DMAW

    DMAW
    DMAW Arlington, United States

    3 weeks ago

    Default job background
    Description


    The Senior Account Director is the primary relationship manager for one or more clients, provides strategic direction for clients and is responsible for in-depth knowledge of accounts.

    This position is responsible for managing a team to service clients, including account managers and account executives, as well as contributing to new business development and corporate policy and processes.

    Primary Responsibilities
    Provides over-arching strategic leadership for clients
    Works with clients to determine organizational objectives and creates strategies and implements campaigns to reach goals
    In-depth knowledge of client's internal processes and resources and generate ideas to enhance overall performance
    Provides in-depth analysis of campaign and segment performance and KPI data, developing data driven strategies to address program challenges and build on successes
    Builds trusting, respectful and collaborative relationships with clients and colleagues
    Ensures collaboration among team (including outside resources) and fosters positive teamwork
    Leads professional development of team members
    Creates training opportunities for colleagues and team members
    Participates in monthly management meetings
    Identifies company-wide challenges and opportunities and leads efforts to address
    Additional Responsibilities
    Participates in webinars and attends conferences/workshops to expand skills
    Identifies cross-selling opportunities across company departments
    Identifies prospective clients and participates in the RFP/sales process
    Other duties as assigned
    Required Knowledge, Skills, and Abilities
    10+ years of direct response experience (direct mail or digital account management), with 5+ years direct response fundraising in an agency setting
    Demonstrated success in client management and customer service
    Experience in managing teams to achieve company and client goals
    Experience in creating and driving long-term fundraising strategies
    Advanced copywriting/editing knowledge
    Strong customer service and interpersonal skills
    Advances communication skills in both written and oral with the ability to effectively present information, respond and follow-up on questions and inquiries from clients and colleagues
    Strong attention to detail
    Proficiency in MS Office – particularly Excel
    Some travel may be required
    To apply, please send a resume and cover letter to

    #J-18808-Ljbffr
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